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Lessons from the Mouse A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

ISBN-10: 0615372414
ISBN-13: 9780615372419
Edition: N/A
Authors: Dennis Snow
List price: $19.95 Buy it from $3.94
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Book details

List price: $19.95
Publisher: Snow & Associates, Incorporated
Publication date: 8/2/2010
Binding: Hardcover
Pages: 156
Size: 6.50" wide x 9.50" long x 0.75" tall
Weight: 1.012
Language: English

Dennis Snow spent twenty-years "working for the mouse" at Walt Disney World. Starting his career at 20,000 Leagues Under the Sea, moving into managing various operating areas. He taught corporate philosophy and business practices at Disney University. Now a full-time speaker, trainer, consultant and author, Dennis helps organizations achieve goals in the areas of customer service, employee engagement, and leadership.

Introduction
Never Let Backstage Come Onstage
What Time is the 3:00 Parade? Is Not a Stupid Question
Little Wows Add Up
Have Fun with the Job No Matter How Miserable You Feel
Don't Be a Customer Service Robot
Pay Attention to the Details-Everything Speaks
Never Ever Say, "That's Not My Job"-Don't Even Think It!
Everyone Has a Customer
Figure Out What Ticks Off Your Customers-And Do Something About It
Take Responsibility for Your Own Career
Conclusion
Acknowledgements
About the Author

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