James Persse is an IT professional specializing in Process Management, Continuous Quality Improvement, Software Process Improvement, Industry Best Practices Design, and Cultural and Organizational Change. He has held executive positions in the healthcare, telecom, and technology industries, and serves now as a process consultant for companies adopting CMMI, ITIL, ISO 9001:2000, and CobiT. With 20 years in the technology industry and a PhD in Management & Process Improvement, James has implemented successful CMMI programs across multi-industry disciplines. He is a Carnegie Mellon University / Software Engineering Institute (CMU SEI) Authorized Lead Appraiser and CMMI Instructor, and SEI… Partner. James is the author of "Implementing the Capability Maturity Model" (Wiley) and "Bit x Bit: Topics In Technology Management" (Little Hill Press).