Process Improvement Essentials CMMI, Six SIGMA, and ISO 9001

ISBN-10: 0596102178

ISBN-13: 9780596102173

Edition: 2006

Authors: James R. Persse
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Description: Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. The Art of Software Process Improvement combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

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Book details

List price: $44.99
Copyright year: 2006
Publisher: O'Reilly Media, Incorporated
Publication date: 9/24/2006
Binding: Paperback
Pages: 352
Size: 7.00" wide x 9.00" long x 0.75" tall
Weight: 1.232
Language: English

Preface
Process and Process Improvement
Introduction
A Path of Quality
The Innovation/Chaos Paradox
Marshal Extra Forces If...
Moving Forward
Summary
The Case for Process
An American Success Story
The Conscious Organization
Some Number Stories
Six Common Myths
Benefits of Process
Summary
Establishing Your Process Program
Using IDEAL
Establishing Executive Sponsorship
Aligning with Business Objectives
Identifying Improvement Opportunities
Establishing the Process Team
Choose Your Model (or Not)
Developing Process Program Components
Training
Program Rollout
Institutionalization
Helpful Change Agent Skills
Summary
Sustaining Process Improvement
Remember What You Do
Weld Business Success to Program Success
Participate
Training
Support Compliance
Active Feedback Mechanisms
Promote Performance Incentives
Celebrate Success
Public Announcements
Measure, Measure
Periodic Reassessment
Appreciate the Journey
Summary
Three Major Process Improvement Standards
ISO 9001:2000
A Brief History of ISO 9001:2000
ISO 9001 Ownership
The Structure and Design of ISO 9001:2000
ISO 9000: Sections 1 Through 3
Quality Management System
Management Responsibility
Resource Management
Product Realization
Measurement, Analysis, and Improvement
For a Deeper Look
Summary
The Capability Maturity Model Integration (For Development)
A Brief History of CMMI
CMMI Ownership
Technology Disciplines Covered Under CMMI
CMMI-Dev Structure and Design
Generic Goals of CMMI
The Process Areas of CMMI
Project Management Process Areas
Engineering Process Areas
Support Process Areas
Process Management Process Areas
Implementing CMMI
For a Deeper Look
Summary
Six Sigma
A Brief History of Six Sigma
Six Sigma Ownership
Six Sigma Structure and Design
Define
Measure
Analyze
Improve
Control
The Six Sigma Team
For a Deeper Look
Summary
Considerations for Adoption
Summary
Index
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