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| About the editors | |
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| About the contributors | |
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| The Nature of Outsourcing and Its Present State | |
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| The outsourcing decision | |
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| A strategic framework | |
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| Research on outsourcing | |
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| Theoretical perspectives and empirical evidence | |
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| Outsourcing | |
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| Drivers and future developments | |
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| The evolution of outsourcing | |
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| Global IT sourcing | |
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| Analysis, developments and best practice considerations | |
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| The Impact of Outsourcing on Organizational Structures | |
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| Global technology transfer | |
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| Personal experience from GM and the private sector | |
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| The relationship between corporate competitiveness strategy, innovation, increased efficiency, productivity growth and outsourcing | |
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| Outsourcing | |
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| The employee perspective | |
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| Outsourcing for a competitive advantage | |
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| The human resource dimensions | |
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| The Long-term Effects of Outsourcing as an Organization-Driven Process | |
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| Outsourcing activities in the world economy | |
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| SMEs' ability to go global | |
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| The relevance of aggregation and critical e-applications in outsourcing | |
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| The economic rationale and labour market effects of outsourcing | |
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| A survey | |
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| Transforming organizations | |
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| An analysis of outsourcing and its effects on trade unions | |
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| The materiality of outsourcing | |
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| Outsourcing | |
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| Legal Issues, Control and Relationships | |
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| Legal aspects of outsourcing | |
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| An overall perspective | |
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| Risk mitigation and outsourcing | |
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| Alternative models for managing supply risk | |
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| Use of service credits to mediate performance in an outsourcing agreement | |
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| Service level agreements and limitations of liability | |
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| Critical requirements for building and sustaining a successful outsourcing relationship | |
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| Outsourcing | |
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| Ethical supply chain issues | |
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| The Practical Side of Outsourcing | |
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| The Case Study Approach | |
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| Clean skin at the Kinleith Mill | |
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| Key questions to ask when contracting out government services | |
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| An application to orderly services | |
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| Offshoring and the SME | |
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| Index | |