Procedures and Theory for Administrative Professionals

ISBN-10: 0538730528

ISBN-13: 9780538730525

Edition: 6th 2009

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Description:

Designed as a capstone for a post-secondary office procedures course, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e prepares students for success in today's dynamic workplace. Administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to handle whatever workplace challenges may come their way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning provides readers with opportunities for unique solutions and ideas. The sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Both comprehensive and practical, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is an excellent resource for students seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.
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Book details

List price: $166.95
Edition: 6th
Copyright year: 2009
Publisher: Cengage South-Western
Publication date: 2/28/2008
Binding: Hardcover
Pages: 544
Size: 8.25" wide x 10.00" long x 1.00" tall
Weight: 2.684
Language: English

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: * Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan * President of Brookhaven College, Dallas, Texas * Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas * Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.

The Workplace
The Workplace -- Constantly Changing
Workplace Team and Environment
Virtual Assistant
Workforce Behaviors
Your Professional Image
Anger, Stress, and Time Management
Ethical Theories and Behaviors
Communication Essentials
Written Communications
Verbal Communications and Presentations
Customer Service
Technology Basics
Technology Update
Workplace Mail and Copying
Telecommunications--Technology and Etiquette
Records and Financial Management
Managing Paper and Electronic Records
Financial Analyses -- Organizational and Personal
Meetings and Travel
Event Planning
Travel Arrangements
Career Advancement
Job Search and Advancement
Leadership Theories and Behaviors
Reference Guide
Glossary
Index
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