Quick Skills Customer Service

ISBN-10: 0538698365

ISBN-13: 9780538698368

Edition: 2001

List price: $31.95
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Description:

This book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.
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Book details

List price: $31.95
Copyright year: 2001
Publisher: Cengage South-Western
Publication date: 10/20/2000
Binding: Paperback
Pages: 96
Size: 7.75" wide x 9.50" long x 0.25" tall
Weight: 0.440
Language: English

Putting the Customer First
Knowing Your Customers
Pleasing the Customer
Building a Partnership
Providing Superior Service
Soothing Dissatisfied Customers
Customer Service by Telephone
Serving Customers Electronically
Customer Diversity
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