Quick Skills Customer Service

Name: Quick Skills Customer Service
Price: 9.89 USD
Availability: InStock
ISBN: 9780538698368

ISBN-10: 0538698365

ISBN-13: 9780538698368

Edition: 2001

Authors: Career Solutions Training Group Staff

List price: $31.95

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This book enhances the reader's opportunity for career success by targeting fundamental skills.Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.

Book details

List price: $31.95
Copyright year: 2001
Publisher: Cengage South-Western
Publication date: 10/20/2000
Binding: Paperback
Pages: 96
Size: 7.75" wide x 9.50" long x 0.25" tall
Weight: 0.440
Language: English




Putting the Customer First



Knowing Your Customers



Pleasing the Customer



Building a Partnership



Providing Superior Service



Soothing Dissatisfied Customers



Customer Service by Telephone



Serving Customers Electronically



Customer Diversity