Human Relations

ISBN-10: 0538438789
ISBN-13: 9780538438780
Edition: 3rd 2006 (Revised)
List price: $119.95 Buy it from $1.11
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Description: This contemporary text will connect you with the current human relations issues and challenges you will encounter in the twenty-first century and will prepare you to confidently put proven theory into action?so you get the results you want. Authors  More...

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Book details

List price: $119.95
Edition: 3rd
Copyright year: 2006
Publisher: Cengage South-Western
Publication date: 12/21/2004
Binding: Paperback
Pages: 640
Size: 7.25" wide x 9.00" long x 1.25" tall
Weight: 2.090
Language: English

This contemporary text will connect you with the current human relations issues and challenges you will encounter in the twenty-first century and will prepare you to confidently put proven theory into action?so you get the results you want. Authors Dalton, Hoyle, and Watts use a unique approach that gives you the opportunity to experience and analyze firsthand the contemporary issues of human relations in the twenty-first century. By weaving their varied professional backgrounds and knowledge into every chapter, they provide the insight and awareness that comes only from experience. Based on the sound content and research of the previous edition, HUMAN RELATIONS, 3rd aims to deliver a dynamic and real-world perspective to human relations.

Human Relations: The Key to Personal and Career Success
What Is Human Relations?
Why Is Human Relations Important?
How Did Human Relations Develop?
What Factors Influence Human Relations in Organizations?
What Are Your Responsibilities?
How Is Technology Affecting Human Relations?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Perception: Different Views of the World
What Is Perception?
What Influences Perception?
Why Are Perceptions Important?
What Is the Johari Window?
How Do You Raise Self-esteem?
How Do You See Your Roles?
How Do You Cope with Anxiety?
How Do You View the Boss?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Motivation: Maximizing Productivity
What Is Motivation?
How Do Wants Differ from Needs?
What Do the Theorists Say?
How Can I Apply Motivation Theories?
How Are Motivators Changing?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Creative Problem Solving: Making Good Decisions
What Is a Problem and What Are the Steps in Problem Solving?
How Can We Make Better Decisions?
What is Creativity?
What Are the Sources of Creativity and How Can It Be Encouraged?
What Are Blocks to Creativity?
How Can You Improve Your Creativity?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Working within the Organization: Structure and Climate
Why Do Organizations Have Structures?
What Is the Chain of Command?
Who Has Authority?
How Many Employees to One Supervisor?
How Does Communication Follow Structure?
How Else Does Information Flow?
What Other Structures Exist?
Why Does Structure Change?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Group Dynamics: The Advantages of Working with Others
What Is a Group?
Why Are Groups Important to the Workplace?
Why Are Groups Important to Individuals?
What Types of Groups Exist?
Who Leads a Group?
How Do Groups Develop?
What Are the Pitfalls of Group Decision Making?
Will Groups Remain Important in the Future?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Teamwork: Becoming a Team Player
What Is a Team?
What Is Teambuilding?
How Has the Team Concept Grown?
How Do You Build an Effective Team?
How Does a Team Affect Its Members?
Do Teams Fit All Occasions?
How Can You Be an Effective Team Member?
Is Conflict Bad?
What Causes Conflict?
How Is Conflict Resolved?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Unions: Organized Labor Today
What Is a Union?
How Did the Labor Movement Begin?
How Did Federal Law Affect the Labor Movement?
Whom Do Unions Represent?
How Do Unions Work?
What Is the Status of Unions Today?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Communication: The Essential Skill
What Is Communication and What Is Its Role in Human Relations?
What Is the Communication Process and Why Is Feedback Important?
What Are Barriers in Communication and How Can Listening Skills Be Improved?
How Can You Improve Your Spoken Communication?
How Can You Improve Your Written Communication?
How Can You Use Nonverbal Communication?
What Else Makes Communication Work?
What Are Voice Mail and Electronic Mail?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Goal Setting: Steps to the Future
What Is Planning and Why Is It Important?
What Kinds of Goals Exist?
What Characteristics Should Goals Possess?
How Are Goals Set and Prioritized?
What Is Management by Objectives?
Why Are Performance Appraisals Important and How Do They Work?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Leadership: Styles and Skills of an Effective Leader
What Is Leadership?
What Does Leadership Theory Say?
What Are Styles of Leadership?
What Are the Skills of a Leader?
How Should You Follow?
What Else Marks a Leader?
What Is the Future of Leadership?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Appreciating Power: Positioning and Politics
What Is Power?
What Are the Sources of Power?
Can You Combine Sources of Power?
What Is Your Power Personality?
How Do You Develop Power?
Why Is Empowerment of Others Important?
What Pitfalls Should You Avoid?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Change: A Constant in an Inconstant World
Where Are Changes Occurring?
Who Changes Organizations?
How Is Change Planned?
Why Do People Resist Change?
How Do Leaders Facilitate Change?
What Is Meant by the Term Coaching?
What Is Counseling?
What Are Employee Assistance Programs?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
The Job Search: Getting the Job You Want
Why Are Job-Seeking Skills Necessary?
What Type of Job Would You Like?
What Are Your Strengths and Obstacles?
How Can You Learn About Occupations?
What Goes into Your Resume?
What Companies Are Out There?
What Can You Realistically Expect?
Where Are the Jobs?
How Do You Handle an Interview?
How Do You Handle the Job Search Stress?
How Do You Handle Job Offers?
How Do Jobs Begin and End?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Workplace Expectations: Business Etiquette
What Is Etiquette?
Why Is Etiquette Important Today?
Why Is Appearance a Form of Etiquette?
What Table Manners Should You Use?
How Should You Handle Introductions?
What Is Male-Female Etiquette at Work?
What Is Cross-Cultural Etiquette?
How Should You Treat the Public?
How Should You Treat Associates?
What Are the Three Behavior Types?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Ethics at Work: Your Attitude and Responsibilities
What Is Ethics?
How Do You Set Ethical Standards and Solve Ethical Dilemmas?
How Are Companies Addressing Business Ethics?
What Is Your Responsibility Regarding Ethical Behavior at Work?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Substance Abuse: The Multi-Million Dollar Problem
What Is Substance Abuse?
How Do Organizations Fight Abuse?
Is Drug Testing Appropriate?
What Substances Are Most Abused?
What If You Are an Abuser?
What If You Know an Abuser?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Employee Rights: Working Toward Mutual Respect
What Federal Laws Protect Workers' Rights?
How Are Safety and Health Regulated?
What Benefits Are Available to Employees?
What Are Other Employee Rights?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Maintaining Balance: Wellness and Achievement
How Do Organizations Encourage Wellness?
How Can You Manage Stress?
How Can You Manage Time?
What Practices Will Help You Maintain Your Health?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Meeting the Future: Global Challenges and Personal Growth
How Will Society Change?
What Forces Will Shape the Economy?
What Must Our Country Do?
What Should You Do?
Summary and Key Terms
Questions for Review and Discussion
Chapter Project
Applications
Additional Readings and Resources
Bibliography
Glossary
Index

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