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Preface | |
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Purpose | |
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About the Third Edition | |
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Overview | |
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How To Use This Text | |
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Acknowledgments | |
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To the Student | |
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Consultation and Consultants, Collaboration and Collaborators | |
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Introduction and Overview | |
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Introduction | |
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Consultation Defined | |
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Common Characteristics of Consultation | |
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Collaboration Defined | |
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Consultation and Collaboration Compared with Other Human Service Activities | |
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Historical Overview | |
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Glossary of Key Terms Used in the Book | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Suggested Web Sites | |
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Consultants, Consultees, and Collaborators | |
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Introduction | |
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Characteristics of Effective Consultants and Collaborators | |
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Skills Necessary for Consultation and Collaboration | |
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Roles Consultants and Collaborators Assume | |
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Internal and External Consultants | |
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Consultation Research | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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A Generic Model of Consultation and Collaboration | |
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The Stages of Consultation and Collaboration | |
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The Phases of the Entry Stage | |
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The Phases of the Diagnosis Stage | |
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The Phases of the Implementation Stage | |
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The Phases of the Disengagement Stage | |
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Putting the Generic Model into Practice | |
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An Example | |
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The Critical Nature of Interpersonal Communication in the Generic Model | |
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Personalizing the Consultation and Collaboration Process | |
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Entry Stage | |
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Introduction | |
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Exploring Organizational Needs | |
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Contracting | |
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Physically Entering the System | |
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Psychologically Entering the System | |
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Multicultural Aspects Related to Entry | |
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A Final Note on Entry | |
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Resistance to Consultation | |
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Entry for School Consultants | |
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Entry for Community Consultants | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Diagnosis Stage | |
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Introduction | |
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Gathering Information | |
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Defining the Problem | |
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Setting Goals | |
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Generating Possible Interventions | |
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Multicultural Aspects Related to Diagnosis | |
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Diagnosis for School Consultants | |
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Summary | |
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Diagnosis for Community Consultants | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Implementation Stage | |
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Introduction | |
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Choosing an Intervention | |
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Formulating a Plan | |
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Implementing the Plan | |
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Evaluating the Plan | |
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Multicultural Aspects Related to Implementation | |
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Implementation for School Consultants | |
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Implementation for Community Consultants | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Disengagement Stage | |
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Introduction | |
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Evaluating the Consultation Process | |
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Planning Postconsultation/Postcollaboration Matters | |
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Reducing Involvement and Following Up | |
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Terminating | |
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Disengagement for School Consultants | |
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Disengagement for Community Consultants | |
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Multicultural Aspects Related to Disengagement | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Ethical, Professional, and Legal Issues | |
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Introduction | |
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Ethics and Professional Issues | |
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Ethical Issues in Organizational Consultation | |
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Consulting over the Internet | |
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The Consultant and the Law | |
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Ethics for School Consultants | |
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Ethics for Community Consultants | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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The Pragmatic Issues of Working within an Organization | |
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Introduction | |
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The Influence of Organizational Theory | |
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Organizational Change | |
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Dealing with Organizational Culture | |
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Commitment by Stakeholders | |
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Training Consultees | |
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Time Constraints | |
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Whether to Choose Consultation or Collaboration | |
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Organizational Concepts for School Consultants | |
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Organizational Concepts for Community Consultants | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Models of Consultation | |
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Organizational Consultation | |
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Introduction | |
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Organizational Consultation Defined | |
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Key Concepts in Organizational Consultation | |
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Collaboration from an Organizational Perspective | |
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Summary, Trends, and Conclusions | |
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Organizational Consultation for School Consultants | |
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Organizational Consultation for Community Consultants | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Mental Health Consultation | |
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Introduction | |
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Mental Health Consultation Defined | |
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Key Concepts of Mental Health Consultation | |
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The Consultation Process | |
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Collaboration from a Mental Health Perspective | |
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Summary, Trends, and Conclusions | |
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Mental Health Consultation for School Consultants | |
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Mental Health Consultation for Community Consultants | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Behavioral Consultation | |
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Introduction | |
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Behavioral Consultation Defined | |
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Key Concepts of Behavioral Consultation | |
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The Consultation Process | |
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Conjoint Behavioral Consultation | |
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Collaboration from a Behavioral Perspective | |
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Summary, Trends, and Conclusions | |
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Behavioral Collaboration for School Consultants | |
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Behavioral Consultation for Community Consultants | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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School-Based Consultation and Collaboration | |
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Introduction | |
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Consulting and Collaborating with School Administrators | |
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Consulting and Collaborating with Teachers | |
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Consulting and Collaborating with Parents | |
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Interagency Collaboration | |
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Pragmatic Issues | |
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School Consultation in the 21st Century | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Case Study Illustrations of Consultation and Collaboration | |
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Introduction | |
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The Case: Acme Human Services Center | |
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The Approaches to Consultation and Collaboration | |
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School-Based Consultation Example | |
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School-Based Collaboration Example | |
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Summary | |
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Suggestions for Effective Practice | |
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Questions for Reflection | |
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Suggested Supplementary Readings | |
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Epilogue | |
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References | |
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Name Index | |
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Subject Index | |
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Credits | |