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Generalist Case Management A Workbook for Skill Development

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ISBN-10: 053452141X

ISBN-13: 9780534521417

Edition: 2007 (Workbook)

Authors: Tricia McClam, Marianne R. Woodside

List price: $130.95
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A perfect companion to GENERALIST CASE MANAGEMENT 3/e by Woodside & McClam, this book-and Web-based learning package uses reality-based exercises to show students first hand what case managers actually do on a day-to-day basis. Students participate in key parts of the case-management process, including making assessments, arranging services from other agencies, providing advocacy services, and allocating scarce resources.
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Book details

List price: $130.95
Copyright year: 2007
Publisher: Wadsworth
Publication date: 7/27/2006
Binding: Paperback
Pages: 224
Size: 8.50" wide x 11.00" long x 0.50" tall
Weight: 1.408
Language: English

Tricia McClam is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Counseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education (1998), a Certificate of…    

Dr. Michelle N. Shiota received her B. A. degree with honors from Stanford University in 1994. In 2003, she earned a Ph.D. in Social/Personality Psychology from the University of California at Berkeley, under the supervision of Dacher Keltner and Oliver P. John. Currently, Dr. Shiota is affiliated with UC Berkeley's Institute for Personality and Social Research. Her research emphasizes functional differentiation among the positive emotions, and the role of positive emotion in emotion regulation.

Preface
Introduction to Case Management
Pretest
Chapter Summary
The Phases of Case Management
Wadsworth Website, Chapter 1, Link 1, ABEL Case Management, Inc.
Three Components of Case Management
Agency Practice
Wadsworth Website, Chapter 1, Link 2, Multnomah County Aging and Disability Services
Client Participation
Wadsworth Website, Chapter 1, Link 3, AIDS Partnership Michigan
Principles and Goals
Case Management Today
Wadsworth Website, Chapter 1, Links 4 and 5, Interview with Bobby Brown
In More Depth: Eye of the Tiger (Positively Speaking!)
Using the Strengths-Based Approach
Case Study
Homeless Joe
Self-Assessment
Pretest Answers
References
Historical Perspectives of Case Management
Pretest
Chapter Summary
Modern-Day Case Management
Wadsworth Website, Chapter 2, Link 1, Interview with Bobby Brown
The Influence of Mary Richmond
Legislation and Case Management
Working in the Managed Care Environment
Working with the Client in a Managed Care Environment
In More Depth: Legislative Savvy
Casey Rusk: Case Manager for Families Help
Understanding Legislation
Self-Assessment
Pretest Answers
References
Models of Case Management
Pretest
Chapter Summary
Roles and Models
Role Ratings
Models and You
Models and Jobs
Your Ideal Job
In More Depth: The "PACT" Model
"It's a good PACT day!"
Wadsworth Website, Chapter 3, Link 1, Interview with Candace and Donovan
Self-Assessment
Pretest Answers
References
The Assessment Phase of Case Management
Pretest
Chapter Summary
The Initial Interview-The Applicant's Perspective
The Initial Interview Summary
Careful Assessment
Wadsworth Website, Chapter 4, Link 1, Children Without Homes
Documentation
Wadsworth Website, Chapter 4, Link 2, Herman Twiggs
First Impressions
Wadsworth Website, Chapter 4, Link 3, Phil, Nicole, Tracey
In More Depth: Forming Impressions of Others
Bridget - Is She "In" or "Out"?
Case Study: Bridget, Part 1
Case Study: Bridget, Part 2
Case Study: Bridget, Part 3
Case Study: Bridget, Part 4
Self-Assessment
Pretest Answers
References
Effective Intake Interviewing
Pretest
Chapter Summary
Attitudes and Characteristics of Interviewers
When I Was the "Stranger"
Developing Cultural Sensitivities
Using Language the Client Understands
Active Listening Exercise
Questioning Activity
Responding
In More Depth: Talking to Children
Considering James and Samantha
Guidelines for the Intake Interview
The Case of Tannie and Lindie
Preparing for the Interview
Using Knowledge of Development in Middle Childhood
Working with an Interpreter
Wadsworth Website, Chapter 5, Link 2: Working with Sign Language Interpreters in Human Service Settings
Intake Summary Sheets
Self-Assessment
Pretest Answers
References
Service Delivery Planning
Pretest
Chapter Summary
Back to the Future
A Professional's Perspective
Wadsworth Website, Chapter 6, Link 1, Herman Twiggs
Planning in Your Life
Plan Review
Working through the Planning Process
Test Resources
Test Analysis
In More Depth: It's "Our" Plan!
Meet Gloria
Wadsworth Website, Chapter 6, Link 2: Gloria
Problem Statements
Developing a Plan of Services
Anticipated Challenges
Self-Assessment
Pretest Answers
References
Building a Case File
Pretest
Chapter Summary
Using Other Professionals
What Information to Gather?
Gathering Information and the Service Plan
In More Depth: The Problems of Mental Illness
The Mental Health of a Client
Mental Health Assessment
Wadsworth Website, Chapter 7, Link 1: The Case of Charles Clark
Using Web Resources
Self-Assessment
Pretest Answers
References
Service Coordination
Pretest
Chapter Summary
Janis Jones
Working with Other Professionals
Making a Referral
Wadsworth Website, Chapter 8, Link 1, Interview with Iris Jones
Monitoring Iris's Progress
Teamwork
In More Depth: Advocacy Beyond the Individual Level
Advocacy and Casita Maria
Advocacy and Stan
Advocacy and You
Self-Assessment
Pretest Answers
Reference
Working with the Organizational Context
Pretest
Chapter Summary
Writing a Mission Statement
The Job Description
Wadsworth Website, Chapter 9, Link 1, Carlotta's Experience
Formal and Informal Structure
Critique Ways of "Doing Business"
Work-Related Values
Wadsworth Website, Chapter 9, Link 2, Interview with Sharon
Budgeting
In More Depth: Looking from the Outside In
Taking the Job
Assessing the Work Environment
Should I Stay or Leave?
Summary
Self-Assessment
Pretest Answers
Ethical and Legal Issues
Pretest
Chapter Summary
End-of-Life Care
End-of-Life Care and Multicultural Issues
Working with an Interpreter
Wadsworth Website, Chapter 10, Link 1, Working with Sign Language Interpreters in Human Service Settings [Return to Chapter 5]
Ethics and Managed Care
A Global Perspective of AIDS
Wadsworth Website, Chapter 10, Link 2, You Wake Me Up
In More Depth: The Ethics of AIDS
HIV/AIDS Issues and Codes of Ethics
Self-Assessment
Pretest Answers
References
Surviving as a Case Manager
Pretest
Chapter Summary
"Jack or Jill" of All Trades
Assessing Your Abilities
Assessing Your Personal Characteristics
To-Do List
Guidelines for Managing Time
Time Management and You
The Perspective of Case Managers
Wadsworth Website, Chapter 11, Link 1, Case Managers Talk about Paperwork
Wadsworth Website, Chapter 11, Link 2, What Case Managers Do to Stay Healthy
In More Depth: The Cost of Caring
Alex and Case Management
The Cost of Caring
Year 2005
Wadsworth Website, Chapter 11, Link 3, "Year of Suffering: Disasters Dominate 2005"
Self-Assessment
Pretest Answers
References
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