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Preface | |
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Acknowledgments | |
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Introduction to Generalist Practice with Organizations and Communities | |
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Why Do You Need This Workbook? | |
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What Is Generalist Practice? | |
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The Generalist Approach | |
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Roles in Macro Practice | |
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Critical Thinking in Macro Practice | |
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Using Micro Skills in the Macro Environment | |
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Warmth, Empathy, and Genuineness | |
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Practicing Empathic Responses in Macro Practice Contexts | |
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Using Verbal Responses in Macro Contexts | |
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Responding to Others in the Macro Environment | |
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Avoiding the Use of "Why?" | |
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Appropriate Assertiveness in the Macro Environment | |
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Nonassertive, Aggressive, and Assertive Responses | |
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Assertiveness Training for You | |
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Conflict and its Resolution | |
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What's Your Style of Conflict? | |
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Conflict Resolution | |
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Working Under Supervisors | |
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Evaluating Supervisors | |
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Addressing Problems in Supervision | |
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A Role Play in Supervision | |
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Using Mezzo Skills with Organizations and Communities | |
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What Is Networking? | |
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Why Is Networking Important? | |
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Networking | |
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Recommendations for Developing Networks | |
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Your Personal Network | |
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Tapping Your Own Network | |
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Professional Networking | |
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Team Work in Macro Practice | |
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Practicing Team Work | |
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How to Plan and Conduct Meetings | |
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Planning and Conducting Meetings | |
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Doing a Better Job | |
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Understanding Parliamentary Procedure | |
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Parliamentary Quick Quiz | |
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Conflict Management | |
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Recognizing Types of Conflict | |
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Managing Conflict | |
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Using Conflict as a Strategy | |
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Understanding Organizations | |
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Organizations, Social Services, and Social Agencies | |
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Defining Types of Agencies | |
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Organizational Theories | |
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Relating Concepts to Theory | |
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Social Agencies as Systems | |
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Assessing Organizations from a Systems Perspective | |
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Comparing Social Service Agencies | |
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The Nature of Organizations | |
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Predominantly Social Work and Host Social Agency Settings | |
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Analyzing Formal and Informal Organizational Structure | |
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Power and Politics in Organizations | |
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People and Power | |
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Management Style and Organizational Culture | |
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Organizational Culture Investigation | |
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Prepare: Decision Making for Organizational Change | |
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Change in Organizations: Projects, Programs, and Policy | |
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Considering Organizational Change: PREPARE | |
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Evaluating Personal Characteristics for Macro Practice | |
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Adapting PREPARE to a Case Example: Empowerment for Women of Color | |
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Creative Macro Change | |
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Imagine How to Implement Macro Intervention--Changing Agency Policy | |
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The Planned Change Process and Organizational Change | |
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Imagine: A Process for Initiating Organizational Change | |
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Identifying Macro Client, Action, and Target Systems | |
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Identifying Assets | |
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Establishing Goals, Objectives, and Action Steps | |
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Application of Imagine to Macro Intervention: Changing Agency Policy | |
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Applying Imagine to Agency Policy Change | |
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Establishing a Culturally Competent Organization | |
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Assessing an Organization's Cultural Competence | |
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Imagine Project Implementation and Program Development | |
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Initiating and Implementing a Project | |
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Creative Projects | |
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Program Evaluation and Review Technique (PERT) | |
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Developing a PERT Chart | |
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PERT Role Play | |
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Program Development | |
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Creative Program Development | |
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Focusing on Communities and Neighborhoods | |
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What Do Social Workers Do in Neighborhoods and Communities? | |
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Context vs. Target | |
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Definitions of Community and Neighborhood | |
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Defining the Community | |
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Community Functions | |
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Socialization Functions | |
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Social Control | |
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Community Types | |
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Typing Your Hometown and Your Communities | |
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Communities from a System Perspective | |
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Identifying Systems | |
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The Community from Ecological and Social Systems Perspectives | |
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Which Theory Is Most Helpful? | |
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Identifying Changes | |
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Resource Systems in Communities | |
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Identifying Resource Systems | |
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The Demography of Communities | |
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Hometown Demographic Factors | |
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Rural Communities | |
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Costs and Benefits of Rural Communities | |
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Social Stratification | |
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Hometown Stratification | |
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Community Economic Systems | |
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Hometown Economic System | |
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Community Political Systems | |
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Hometown Political Systems | |
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Community Power Systems | |
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Power in My Community | |
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The Neighborhood | |
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Neighborhood Functions | |
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Neighborhood Types | |
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Understanding Your Neighborhood | |
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Assessing Communities and Neighborhoods | |
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Assessment Tools | |
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Macro Practice in Communities | |
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Change Efforts in the Community | |
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Viewing the Community | |
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Community as Client, Target, Context, and Mechanism of Change | |
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Undertaking Change in Communities | |
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Engagement in the Community | |
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Problem Identification | |
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Reality Check--A Force Field Analysis | |
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What Is Your Primary Goal? | |
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Who Will Help? | |
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What Are the Costs and Benefits? | |
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Determine the Risk | |
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Will It Be Successful? | |
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Imagine: A Process of Community Change | |
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Restate Your Idea | |
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Mustering Support and an Action System | |
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Asset Identification | |
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Spelling Out Goals, Objectives, and Action Steps | |
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Implementation | |
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Neutralize 'Em | |
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Evaluate | |
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Evaluating Macro Practice | |
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Why Evaluate? | |
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Evaluation Concepts | |
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Calculate It Yourself | |
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Keeping It All Straight | |
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Why Evaluations Don't Always Work | |
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Name That Barrier | |
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Which Interventions Should You Evaluate? | |
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Types of Evaluations | |
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Summative and Formative Evaluations | |
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Evaluation Approaches | |
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Designing an Evaluation Program | |
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Stages in Evaluation | |
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Sample or Population? | |
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Selecting the Right Stage | |
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Ethics and Values in Evaluation | |
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Ethical Research | |
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Advocacy and Social Action with Populations-at-Risk | |
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Key Concepts in Macro Practice | |
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Recalling Key Concepts | |
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What Puts a Population at Risk? | |
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Common Populations-at-Risk | |
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Populations-at-Risk | |
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What Is the Role of Social Workers with Populations-at-Risk? | |
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Keeping Your Eyes Open | |
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Advocacy | |
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Assessing Your Experience as an Advocate | |
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Organizational Commitment to Advocacy | |
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Macro-level Advocacy Opportunities | |
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Applying Principles of Macro-level Advocacy | |
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Understanding the Guidelines for Advocacy | |
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Advocacy Tactics | |
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Using Advocacy Tactics | |
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Legislative Advocacy | |
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Advocating with Legislators | |
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Social Action | |
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Understanding Alinsky | |
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Legal Action | |
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Taking Legal Action | |
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Empowerment | |
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Arguing Empowerment | |
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Ethics and Ethical Dilemmas in Macro Practice | |
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Professional Values and Ethics in Macro Contexts | |
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Ranking Ethical Principles to Solve Dilemmas | |
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Types of Ethical Issues Confronting Agency Workers | |
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Making Decisions about Limited Resources | |
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Unethical Behavior on the Part of Colleagues--Sexual Involvement with Clients | |
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To Blow the Whistle or Not to Blow the Whistle? That Is the Question | |
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Unethical Behavior on the Part of Colleagues--Racist Individual and Organizational Behavior | |
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Initiating Community Action "Against the Flow" | |
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Community Support (or Lack Thereof) for Service Provision | |
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The Social Worker in Court | |
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Legal Terminology | |
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Sorting Out the Violations | |
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Who Has Jurisdiction? | |
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Explaining the Relationship | |
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What Is Due? | |
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Defending the Burden of Proof | |
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Why Do It This Way? | |
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Evidence, Evidence, Evidence | |
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Confidentiality and Privilege | |
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Differences Between Courtroom Protocol and Social Work Practice | |
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Social Work/Courtroom Differences | |
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Preparation for Testimony | |
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Testifying | |
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Phases in the Adjudication Process | |
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Adjudication Processes | |
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Strategies Used in Cross-Examination | |
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Cross-Examination Strategies | |
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Developing and Managing Agency Resources | |
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Working with the Media | |
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Recognizing Media Coverage | |
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Interview a Reporter | |
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Writing a News Release | |
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Preparing Sound Bites | |
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Draft a Letter to the Editor | |
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Agency Technology | |
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Understand the Hardware | |
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What Software Is Used? | |
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Fundraising | |
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Where Does the Money Come From? | |
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Grants and Contracts | |
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Look It Up | |
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Check It Out | |
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Stress and Time Management | |
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The General Adaptation Syndrome | |
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Perceptions of Stress | |
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Assessing Your Stress Level | |
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Results of Stress | |
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How Does Your Body React to Stress? | |
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Managing Your Stress | |
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Changing Stressful Events in Your Life | |
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Change Your Thinking about a Stressful Event | |
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Using Relaxation Approaches | |
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Physical Exercise | |
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Reinforcing Activities | |
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Managing Your Time | |
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What Are Your Time "Troublers" and Controllers | |
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Identify Your Problems in Time Management | |
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Planning Your Time | |
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Where Does Your Time Go? | |
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Dividing Your Time Pie | |
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Establish Your Time Goals | |
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Prioritizing Your A, B, and C Goals | |
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Plan How to Achieve Each Goal | |
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Changing Your Behavior to Improve Time Management | |
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Self-Analysis of Procrastination | |
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Resumes, Interviewing, and Getting the Job | |
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Getting a Job | |
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Assessing Your Own Capabilities and Interests | |
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Assessing Your Competencies | |
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Identifying Your Accomplishments | |
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What Are Your Job Preferences? | |
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What Are Your Employment Goals? | |
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What Are Your Positive Personal Attributes? | |
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Investigating Actual Job Possibilities | |
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Searching the Newspaper's Employment Section | |
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Preparing Your Resume | |
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What Content Should You Include in Your Resume? | |
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What Should Your Resume Look Like? | |
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Doing Your Resume | |
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The Application Cover Letter | |
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Writing a Cover Letter | |
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The Job Interview | |
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Preparing Yourself for the Job Interview | |
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Preparing for Potential Questions in a Job Interview | |
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How Do You Answer Illegal Questions? | |
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Follow-up after an Interview | |
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What Is Your Follow-up Plan? | |
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References | |