Fundamentals of Case Management Practice Skills for the Human Services

ISBN-10: 0534511678

ISBN-13: 9780534511678

Edition: 2nd 2006 (Revised)

Authors: Nancy Summers

List price: $86.95
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Description:

This practical, "how-to" workbook is designed to prepare students to walk away from the classroom into a social service setting and be able to function competently in the most basic skills, decisions, and discussions. Nancy Summers presents a step-by-step case management procedure that takes students from intake to termination by providing clear directions for each step in the process, practical "how to" tips, and using practice scenarios taken from real case management situations. The workbook includes actual agency forms providing students with the opportunity to practice using forms similar to those they will use in agencies.
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Book details

List price: $86.95
Edition: 2nd
Copyright year: 2006
Publisher: Wadsworth
Binding: Paperback
Pages: 436
Size: 8.50" wide x 10.50" long x 0.25" tall
Weight: 1.848
Language: English

Nancy Summers is Department Chair of the Human Service Program at Harrisburg Area Community College and works as a consultant training mental health professionals. Summers has been a director of public education for mental health systems throughout her years in the profession. She remains in active contact with actual case managers and staff at organizations, such as the SAMHSA, to ensure the information she presents is as current as possible. Summers has also published a book with Brooks/Cole about case management for high-risk populations.

Part I: FOUNDATIONS FOR BEST PRACTICE IN CASE MANAGEMENT. 1. Ethics and Other Professional Responsibilities for Human Service Workers. 2. Case Management: Definition and Responsibilities. 3. Applying the Ecological Model: A Theoretical Foundation for Human Services. Part II: USEFUL CLARIFICATIONS AND ATTITUDES. 4. Cultural Competence. 5. Examining Attitudes and Perceptions. 6. Seeing Yourself as a Separate Person. 7. Clarifying Who Owns the Problem. Part III: EFFECTIVE COMMUNICATION. 8. Identifying Good Responses and Poor Responses. 9. Listening and Responding. 10. Asking Questions. 11. Bringing up Difficult Issues. 12. Addressing and Disarming Anger. 13. Putting It All Together. 14. The Effective Combination of Skills. Part IV: MEETING CLIENTS AND ASSESSING THEIR STRENGTHS AND NEEDS. 15. Documenting Initial Inquiries. 16. The First Interview. 17. Social Histories and Assessment Forms. 18. Using the DSM. 19. The Mental Status Exam. 20. Receiving and Releasing Information. Part V: DEVELOPING A PLAN WITH THE CLIENT. 21. Developing a Service Plan. 22. Preparing for Service Planning Conference or Disposition Planning Meeting. 23. Making the Referral and Assembling the Record. Part VI: MONITORING SERVICES AND FOLLOWING THE CLIENT. 24. Documentation and Recording. 25. Monitoring the Services or Treatment. 26. Developing Goals and Objectives at the Provider Agency. 27. Terminating the Case. Appendix. Wildwood Case Management Unit Forms. References and Reading List. Index.
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