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Conflict Resolution for the Helping Professions

ISBN-10: 053435923X
ISBN-13: 9780534359232
Edition: 2000
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Description: This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages professionals to see themselves as reflective practitioners in the role of negotiator, mediator, and advocate.

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Book details

Copyright year: 2000
Publisher: Wadsworth
Binding: Paperback
Pages: 336
Size: 7.00" wide x 9.50" long x 0.50" tall
Weight: 0.946
Language: English

This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages professionals to see themselves as reflective practitioners in the role of negotiator, mediator, and advocate.

Introduction
CR Roles and Definitions
Theoretical Context
Psychology
Business Administration
Law
Education
Social Work and Related Sciences
Political Science and Strategic Studies
Radical Perspectives
Eclectic and Integrative Approaches
Using this Text for Effective Learning
Key Points
Discussion Questions and Exercises
Conflictia
"In the Buffer"
The Reflective CR Practitioner
Personal and Professional Awareness
Emotions
Cultural Awareness
Conscious and Artistic Use of Self
Value Base
In Search of Common Values
Satisfaction, Social Justice, and Transformation
Attitude toward Power
Professional Ethics
Conflict Styles
Avoiders
Accommodators
Competitors
Compromisers
Collaborators
Selective Use of Styles
Basic Skills
Listening
Questioning
Making Statements
Written Communication
Key Points
Discussion Questions and Exercises
Communication Skills Inventory
"Listening to Anger"
"Policies for Diversity Plus"
Negotiation
Contracting
Approaches to Negotiation
Power-based Negotiation
Rights-based Negotiation
Interest-based Negotiation
Focus on Interests, Not Positions
Invent Options for Mutual Gain
Apply Objective Criteria
Improve Communication
Build a Positive Negotiating Relationship
Consider Alternatives
Obtain Commitments
Limitations of Interest-based Negotiation
Transformative Negotiation
Empowerment
Recognition
Limitations of Transformation
Cultural Issues
Negotiation Preparation Tool
Key Points
Discussion Questions and Exercises
"Contracting with Clem"
"Negotiating for Grades"--Four Approaches
"External Evaluation Conflict"--Conflict Styles and Interest-Based Negotiation
"Joint Couseling Debate"--Skills Development
"What Do I Get for Role Playing"--Negotiating Close to Home
Major Assignments
Phyllis' Case
Methadone Maintenance Case
Mediation
Traditional Perspectives on Mediation
Philosophical Base
Old and New
Western Perspectives
Eastern Perspectives
Back to the Future
Contemporary Models of Mediation
Voluntary
Non-adversarial
Neutral Third Party
Equal Bargaining Power
Mutually Satisfying Agreement
Uses for Mediation among Helping Professionals
Emergent Mediation
Contractual Mediation
Mediation between Individuals: A Case Illustration
Preparation
Orientation to Mediation
Issue Definition
Exploring Needs and Interests
Negotiation and Problem Solving
Finalizing an Agreement
Follow-up
Inventory of Skills and Activities for Each Phase of Mediation
Comparing Mediation to other Helping Professions
Cultural Issues
Clients from Differing Cultures
Mediator's Culture
Values
Knowledge and Process
Skills
Key Points
Discussion Questions and Exercises
"Parking Perils"--Opening Statement
"Mutually Noisy Neighbors"--Agreement to Mediate
Four Cases of Emergent Mediation
"Anti-disciplinary Team"--Skill Development
"Conflict in the Ranks"--Contrasting Models
"Touchy Issue"--Empowerment and Power Balancing
"Family Planning"--Cultural Interpreter
Major Assignments
Gun Prohibition Case
Messy Estate Dispute (The MED Case)
Mediation with Groups
Types of Inter-group Mediation
Complexities
Co-Mediation
Delegates
Reframe as Communal Conflict
Facilitation
Different Agendas
No Focus
Domination
Interruptions
Silence
Lost Attention
Difficulty Listening to Others
Others Put on Defensive
Not Saying What They Think
Confusion about Agreements
Inventory of Group Facilitation Skills
Models of Inter-group Mediation and Related Processes
Debate
Dialogue
Problem Solving
Identity
Key Points
Discussion Questions and Exercises
"Professionals and Paraprofessionals"--Skill Development
"Weighty Problem"--Debate and Dialogue
"Clients and Staff"--Problem-solving and Identity
Major Assignments
Advocacy
Approaches to Advocacy
Relationship between Advocates and Decision Makers
Ally
Neutral
Adversary
Advocacy Activities
Helping Clients Advocate on their Own Behalf
Advocating on Behalf of Clients
Power
Expert Power
Associational Power
Resource Power
Procedural Power
Legitimate Power
Sanction Power
Nuisance Power
Habitual Power
Moral Power
Personal Power
Inventory of Advocacy Skills
Ethical Issues
Legal Restrictions
Agency Mandate
Individual--Group Interests
Authorization
Professional Values
Futile Causes
Key Points
Discussion Questions and Exercises
"Ice Cream Aliens"--Assessing Decision Makers
"Perry's Parole"--Oral and Written Skill Development
"Workfare Case"--Skill Development
Major Assignments
Conflictia Protest Case
To Hold or Not to Hold
Helga's Heart
Archie's Adoption
Conclusion
Techniques, Models, or Profession
Qualifications
Choosing a Process
Owning an Approach
Discussion Questions and Exercises
Glossary
Resources
Supporting Development of Mediation
Decision Trees
Bibliography
Index

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