Conflict Resolution for the Helping Professions

ISBN-10: 0495092258
ISBN-13: 9780495092254
Edition: 2nd 2007 (Revised)
List price: $139.95
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Description: Barsky's hands-on text provides the theory, skills, and exercises that prepare students for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators,  More...

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Book details

List price: $139.95
Edition: 2nd
Copyright year: 2007
Publisher: Wadsworth
Publication date: 8/1/2006
Binding: Paperback
Pages: 352
Size: 6.50" wide x 9.25" long x 0.75" tall
Weight: 1.078
Language: English

Barsky's hands-on text provides the theory, skills, and exercises that prepare students for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and peacebuilders. Students will learn how to analyze conflict situations and develop theory-based strategies that can be used to intervene in an ethical and effective manner. Examples and exercises demonstrate how to apply conflict resolution skills when working with individuals, families, groups, organizations, and diverse communities,

Preface
Acknowledgments
About the Author
About the Cover
Introduction
Conflict Resolution Roles and Definitions
Theoretical Context
Psychology
Business Administration
Law
Education
Social Work and Related Professions
Political Science and Strategic Studies
Radical Perspectives
Eclectic and Integrative Approaches
Safe Classroom and Constructive Feedback
Using This Text to Maximize Learning
Key Points
Discussion Questions and Exercises
Conflictia
"Suffer the Buffer"
The Reflective CR Practitioner
Personal and Professional Awareness
Emotions
Cultural Awareness
Conscious and Artistic Use of Self
Value Base
In Search of Common Values
Satisfaction, Social Justice, and Transformation
Attitude toward Power
Professional Ethics
Values Clarification
Conflict Styles
Avoiders
Accommodators
Competitors
Compromisers
Collaborators
Selective Use of Styles
Basic Skills
Listening
Questioning
Making Statements
Written Communication
Key Points
Discussion Questions and Exercises
"Listening to Anger"
"Policies for Diversity Plus"
Negotiation
Contracting
Approaches to Negotiation
Power-Based Negotiation
Rights-Based Negotiation
Interest-Based Negotiation
Focus on Interests, Not Positions
Invent Options for Mutual Gain
Apply Objective Criteria
Improve Communication
Build a Positive Negotiating Relationship
Consider Alternatives
Obtain Commitments
Limitations of Interest-Based Negotiation
Transformative Negotiation
Empowerment
Recognition
Limitations of Transformation
Cultural Diversity Issues
Preparation for Negotiation
Key Points
Discussion Questions and Exercises
"Contracting with Clem"
"Negotiating for Grades"-Four Approaches
"External Evaluation Conflict"-Conflict Styles and Interest-Based Negotiation
"Joint Counseling Debate"-Skills Development
"What Do I Get for Role-Playing?"- Negotiating Close to Home
Major Assignments
Phyllis's Case
Methadone Maintenance Case
Mediation
Approaches to Mediation
Voluntary
Confidential
Nonadversarial
Neutral Third Party
Equal Bargaining Power
Mutually Satisfying Agreement
Ways Helping Professionals Can Use Mediation
Emergent Mediation
Contractual Mediation
Mediation between Individuals: A Case Illustration
Preparation
Orientation to Mediation
Issue Definition
Exploring Needs and Interests
Negotiation and Problem Solving
Finalizing an Agreement
Follow-up
Comparing Mediation with Interventions of Other Helping Professions
Cultural Issues
Clients from Differing Cultures
Mediator's Culture
Values
Knowledge and Process
Skills
Key Points
Discussion Questions and Exercises
Role-Plays: General Instructions
"Dias Divorce"-Preparation
"Parking Perils"-Orientation to Mediation
"Mutually Noisy Neighbors"- Issue Definition
"Antidisciplinary Team"-Exploring Interests and Needs
"Sequels"-Negotiation and Problem Solving
Finalizing an Agreement
Follow-Up
"Touchy Issue"-Empowerment and Power Balancing
"Family Planning"-Cultural Interpreter
Four Cases of Emergent Mediation
Major Assignments
Gun Prohibition Case
Messy Estate Dispute (The MED Case)
Group Facilitation
Types of Groups
Group Stages
Challenges to Group Process
Different Agendas
No Focus
Domination
Interruptions
Silence
Lost Attention
Difficulty Listening to Others
Others Put on Defensive
Not Saying What They Think
Confusion about Decisions
Group Facilitation Skills and Activities
Approaches to Facilitation
Debate
Dialogue
Problem Solving
Identity
Key Points
Discussion Questions and Exercises
"Professionals and Paraprofessionals"- Skill Development
"Weighty Problem"-Debate and Dialogue
"Clients and Staff"-Problem Solving and Identity
Major Assignments
Process Analysis of a Real Conflict
Advocacy
Approaches to Advocacy
Relationship between Advocates and Decision Makers
Ally
Neutral
Adversary
Advocacy Activities
Helping Clients Advocate on Their Own Behalves
Advocating on Behalf of Clients
Power
Expert Power
Associational Power
Resource Power
Procedural Power
Legitimate Power
Sanction Power
Nuisance Power
Habitual Power
Moral Power
Personal Power
Inventory of Advocacy Skills and Activities
Ethical Issues
Legal and Professional Restrictions
Agency Mandate
Individual versus Group Interests
Client Authorization
Professional Values
Futile Causes
Key Points
Discussion Questions and Exercises
"Ice Cream Aliens"-Assessing Decision Makers
"Perry's Parole"-Oral and Written Skill Development
"Workfare Case"-Skill Development
Major Assignments
Antidiscrimination Protest Case
To Hold or Not to Hold
Helga's Heart
Archie's Adoption
Additional Third-Party Interventions
Fact Finding
Trust Building
Peacebuilding
Parenting Coordination
Family Group Conferencing
Spiritual Healing
Art
Ritual and Prayer
Deep Listening
Circles
Apology and Forgiveness
Key Points
Discussion Questions and Exercises
"Wet Foot, Dry Foot"-Deep Listening Practice
"Peyote Place"-When Rituals Clash
"Intern, Out of Turn"-Time to Apologize?
Major Assignments
Hurricane Xena
Mame and Fritz
Conclusion
Strategies, Techniques, Skills, Models, or Profession
Qualifications
Designing Conflict Resolution Systems
An Integrative Model of Practice
Supporting Development of Conflict Resolution
Training CR Practitioners
Public Education and Promotion
Planning and Developing CR Programs
CR Associations
Public Policy Development
Parting Thoughts
Key Points
Discussion Questions and Exercises
Decision Trees
Discussion Questions and Exercises
"Joint Decision Tree-Casey's Case"
"Penelope's AIDS Decisions"
Sample Assignment and Process Recording
Metaphoric Storytelling
"Seeking Creative Solutions"
"Strength from Weakness"
"How Fear Sounds Like Anger"
Creating Your Own Metaphors
Additional Resources
Journals
Research Institutes and Databases
Professional Associations
Videos
Codes of Ethics
Conflict Resolution Practice Opportunities
Glossary
References
Index

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