Management of Human Service Programs

ISBN-10: 049500782X

ISBN-13: 9780495007821

Edition: 4th 2007

List price: $175.95
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Description: Master management and leadership with MANAGEMENT OF HUMAN SERVICE PROGRAMS. Practical and easy to use, this human services text provides important guidelines for working within agencies that every manager of administrator needs to know. Every chapter includes a case example with reflection questions to help you view the issues in action and to help you reflect on how you would handle the scenario. Topics include challenges of management, environments of human service agencies, program design, organizational theory, organizational design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence.

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Book details

List price: $175.95
Edition: 4th
Copyright year: 2007
Publisher: Wadsworth
Publication date: 7/31/2006
Binding: Paperback
Pages: 336
Size: 7.25" wide x 9.25" long x 0.50" tall
Weight: 1.342
Language: English

Judith A. Lewis (Ph.D., University of Michigan) retired in 2008 from Governors State University, where she served as Professor and Chair of Addictions Studies and Behavioral Health. A licensed psychologist in Illinois, she is a past president of the American Counseling Association (ACA) and the International Association of Marriage and Family Counselors. She is co-author of MANAGEMENT OF HUMAN SERVICE PROGRAMS, Fifth Edition; COMMUNITY COUNSELING: EMPOWERMENT STRATEGIES FOR A DIVERSE SOCIETY, Third Edition; and SUBSTANCE ABUSE COUNSELING, Fifth Edition (all Brooks/Cole Cengage Learning).

Preface
Author Biographies
Facing the Challenges of Management
The Need for Managerial Competency
The Purposes of Human Service Programs
Functions of Human Service Management
Planning
Designing the Program and Organization
Developing Human Resources
Supervising
Managing Finances
Monitoring and Evaluating
Human Relations Skills
Decision-Making Skills
Leadership and Change Management: Keeping the Organization Responsive and Vibrant
The Multicultural Organization
Summary
Discussion Questions
Group Exercise
Transitions into Management
References
The Environments of Human Service Organizations
The Characteristics of Human Service Organizations
Stakeholder Expectations
Analysis of Environmental Trends
Political Trends
Economic Trends
Social Trends
Technological Trends
From the World to the Neighborhood: "Thinking Globally and Acting Locally"
Needs Assessment
Asset Mapping
Community Collaborations
Boundary Management: Coalitions, Professional Associations, and Networks
Marketing
Publics
Product
Place
Price
Promotion
Marketing and Collaboration
Public Relations
Agency and Environment: The Directorial Role
Summary
Discussion Questions
Meeting the Needs of Battered Women
References
Planning and Program Design
Organizational Vision as a Guiding Principle
Strategic Planning
Selection of Goals: Operational Planning
Specification of Objectives
Management by Objectives
Program Design
Identifying and Selecting Alternatives: Best Practices and Evidence-Based Practice
Conceptualizing the Program: The Logic Model
Developing an Implementation Plan
Developing an Evaluation Plan
Summary
Discussion Questions
Group Exercise
The Model College Counseling Center
References
Organizational Theory for Human Service Organizations
Classical Theories
Bureaucracy
Scientific Management
Universal Management Principles
Classical Theories in Today's Human Service Organizations
Human Relations Approaches
The Human Resources Model
Open Systems Theory
Contemporary Developments
Professional Bureaucracies
Community-Based Organizations and Feminist Organizations
Japanese Management
Total Quality Management
The Excellence Movement
Business Process Reengineering
Employee Involvement and the Quality of Working Life
Reinventing Government
Learning Organizations
Contingency Theories
Summary
Discussion Questions
The Community Career Center
References
Organization Design
Dimensions of Organization Design
Criteria for the Design of an Organization
Organizational Governance: Auspices
Organizational Structures
Functional Structures
Divisional Structures
Matrix Structures
Linking and Coordinating Mechanisms
Organizational Charts
Line and Staff
Key Organizational Processes: Decision Making, Communications, and Organizational Culture
Summary
Discussion Questions
Group Exercise
The Umbrella Organization
References
Developing and Managing Human Resources
Job Design
Hiring Practices
Recruitment
Selection
Orientation
Promotion
Staff Training
Assessing Training and Development Needs
Developing Training Objectives
Designing the Training Program
Implementing the Training Program
Evaluating Training
Performance Appraisal
Appraisal Mechanisms
Behaviorally Anchored Rating Scales
Management by Objectives
Critical Incident Techniques
Valuing Diversity
Federal Legislation
Enforcement of Federal Legislation
Affirmative Action
Diversity Implications for Human Resource Development
Encouraging Volunteer Participation
Burnout
Causes of Burnout
Preventing Burnout
Employee Assistance Programs
Summary
Discussion Questions
Group Exercise
Director of Training
References
Building Supervisory Relationships
Supervisory Roles
Clinical Supervision
Clinical Supervision from a Multicultural Perspective
The Supervisory Dyad
The Supervision Process
Making the Transition to the Supervisory Role
Theories of Motivation
Content Theories
Process Theories
Applying Theories of Motivation
Management by Objectives as a Motivator
Organizational Behavior Modification
Reward Systems
Power and Influence
Leadership Models in Supervision
Blake and McCanse's Leadership Grid
Hersey and Blanchard's Situational Leadership Model
Contingency Theory
Democratic Supervision
Participative Decision Making as a Supervision Approach
Group Dynamics and Supervision
Challenges in Supervision
Summary
Discussion Questions
Group Exercise
The Token Economy
References
Managing Finances to Meet Program Goals
The Financial Management Process
Resource Acquisition
Estimating Expenditures
Creating the Annual Budget
Updating the Annual Budget for an Ongoing Program
Limitations of Incrementalism
Budgeting for Results
Zero-Based Budgeting
Cost-Benefit Analysis and Cost-Effectiveness Analysis
Resource Development
Grants and Contracts
Writing Proposals for Grants or Contracts
Fees
Contributions and Planned Giving
Resource Disposition
Monitoring and Controlling Financial Resources
Cutback Management
Managing Multiple Funding Sources
Resource Reporting
Financial Reports
Audits
Summary
Discussion Questions
Group Exercise
The Best-Laid Plans
References
Web Resources
Designing and Using Information Systems
Purposes of Information Systems
Measuring Performance
Measuring Inputs, Outputs, and Outcomes
Information System Design Guidelines
The Design Process
Preparation and Committee Formation
Analysis of the Existing System
Detailed Design
System Testing and Agency Preparation
Implementation, Evaluation, and Modification
The Use of Computers
Organizational Culture and Learning
Summary
Discussion Questions
Evaluation Emergency
References
Evaluating Human Service Programs
Purposes of Evaluation
Administrative Decision Making
Improvement of Current Programs
Accountability
Building Increased Support
Acquiring Knowledge Regarding Service Methods
Producers and Consumers of Evaluations
Professional Evaluators
Funding Sources
Policymakers and Administrators
Human Service Providers
Consumers and Community Members
The Scope of Human Service Evaluation
Evaluability Assessment
Process Evaluation
Outcome Evaluation
Efficiency and Effectiveness
Implementing the Process Evaluation
Process Evaluation Strategies
Information Gathering
Analysis
Implementing the Outcome Evaluation
Routine Outcome Measurements
Implementing the Efficiency Evaluation
Experimental Design Options
Issues in Human Service Evaluation
Summary
Discussion Questions
Group Exercise
Evaluating the Consultation and Education Department
References
Leading and Changing Human Service Organizations
Leadership Defined
Transactional and Transformational Leadership
Articulating Organizational Values
Ethics: The Implementation of Values
Shaping Organizational Culture
Developing and Promoting Organizational Vision
The Manager as a Teacher
Leadership in Organization Design
Political Aspects of Leadership
Organizational Change in Human Service Organizations
Administrative Change through Leadership
Use of Consultants
Types of Consultation
Some Common Consultation Technologies
Selecting and Using Consultants
Staff-Initiated Organizational Change
Why Organizational Change Efforts Often Fail
A Comprehensive Change Model
Preconditions
Creating a Sense of Urgency
Action System Development and Maintenance
Identifying the Change Goal
Assessing the Current State
Analysis of Driving and Restraining Forces and Stakeholders
Initiation
Implementation
Institutionalization
Summary
Discussion Questions
Budget Cut
References
Achieving and Maintaining Organizational Excellence
Human Service Management Functions: A Systems Perspective
Managing the Environment
Planning and Program Design
Organizational Theory
Organization Design
Human Resource Development
Supervision
Financial Management
Information Systems
Program Evaluation
Leadership and Organizational Change
Putting It All Together through Leadership
Growth and Renewal for the Manager
Team Development
Ensuring the Ongoing Growth of the Organization
Organizational Life Cycles
Employee Attitude Surveys
The Management Audit
Cultural Competence Assessment
The Learning Organization
Transitioning to Management
The Need, for Managerial Excellence
Summary
Discussion Questions
Deinstitutionalization
Community Action and Mental Health
References
Management Audit
Name Index
Subject Index
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