| |
| |
| List of Boxes | |
| |
| |
| Preface | |
| |
| |
| Before You Start: Building Competency in Interviewing and Counseling | |
| |
| |
| Welcome! | |
| |
| |
| What Does This Book Offer for Your Development? | |
| |
| |
| Developing Competence in the Interview | |
| |
| |
| A Final Word | |
| |
| |
| References | |
| |
| |
| |
| Introduction | |
| |
| |
| |
| Toward Intentional Interviewing and Counseling | |
| |
| |
| Development as the Aim of Intentional Interviewing: Drawing Out Client Stories | |
| |
| |
| Story-Positive Assets-Restory-Action | |
| |
| |
| Interviewing, Counseling, and Psychotherapy | |
| |
| |
| Increasing Skill and Flexibility: Intentionality and Cultural Intentionality | |
| |
| |
| The Microskills Hierarchy | |
| |
| |
| Microskills Practice, Supervision, and Lifetime Growth | |
| |
| |
| Brain Research: Implications for the Interview | |
| |
| |
| Your Natural Style: An Important Audio or Video Exercise | |
| |
| |
| Competency Practice Exercise and Self-Assessment | |
| |
| |
| References | |
| |
| |
| |
| Ethics, Multicultural Competence, and Wellness | |
| |
| |
| Ethics in the Helping Process | |
| |
| |
| Diversity and Multicultural Competence | |
| |
| |
| Wellness and Positive Psychology | |
| |
| |
| Summary: Integrating Wellness, Ethics, and Multicultural Practice | |
| |
| |
| Competency Practice Exercises and Self-Assessment | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Ethics, Multicultural Competence, and Wellness | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Kendra | |
| |
| |
| |
| Attending Behavior: Basic to Communication | |
| |
| |
| Introduction: The Basics of Listening | |
| |
| |
| Example Interviews: Do I Want to Become a Counselor? | |
| |
| |
| Instructional Reading: Getting Specific About Listening | |
| |
| |
| Using Attending in Challenging Situations | |
| |
| |
| Summary: Becoming a Samurai | |
| |
| |
| Competency Practice Exercises and Self-Assessment | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior | |
| |
| |
| References | |
| |
| |
| Comments on Individual Practice, Exercise 2 | |
| |
| |
| Response to Client | |
| |
| |
| |
| Hearing Client Stories: How to Organize an Interview | |
| |
| |
| |
| Questions: Opening Communication | |
| |
| |
| Introduction: Questioning Questions | |
| |
| |
| Example Interview: Conflict at Work | |
| |
| |
| Instructional Reading: Making Questions Work for You | |
| |
| |
| Summary: Making Your Decision About Questions | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Questioning | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Benjamin | |
| |
| |
| |
| Observation Skills | |
| |
| |
| Introduction: Keeping Watch on the Interview | |
| |
| |
| Example Interview: Is the Issue Difficulty in Studying or Racial Harassment? | |
| |
| |
| Instructional Reading | |
| |
| |
| Summary: Observation Skills | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills | |
| |
| |
| References | |
| |
| |
| How Allen Responded to the Courtroom Situation | |
| |
| |
| Correct Responses for Exercise 4 | |
| |
| |
| |
| Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening | |
| |
| |
| Introduction: Active Listening | |
| |
| |
| Example Interview: They Are Teasing Me About My Shoes | |
| |
| |
| Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing | |
| |
| |
| Summary: Practice, Practice, and Practice | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Jennifer | |
| |
| |
| |
| Observing and Reflecting Feelings: A Foundation of Client Experience | |
| |
| |
| Introduction: Comparing Paraphrasing and Reflection of Feeling | |
| |
| |
| The Language of Emotion | |
| |
| |
| Example Interview: My Mother Has Cancer, My Brothers Don't Help | |
| |
| |
| Instructional Reading: Becoming Aware of and Skilled With Emotional Experience | |
| |
| |
| Summary: A Caution About Reflection of Feelings | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling | |
| |
| |
| References | |
| |
| |
| |
| Integrating Listening Skills: How to Conduct a Well-Formed Interview | |
| |
| |
| Introduction: A Review of Cultural Intentionality and Intentional Competence | |
| |
| |
| Instructional Reading 1: The Ivey Taxonomy-Anticipating the Results of Skill Usage | |
| |
| |
| Instructional Reading 2: Empathy and Microskills | |
| |
| |
| Instructional Reading 3: The Five Stages/Dimensions of the Well-Formed Interview | |
| |
| |
| Example Interview: I Can't Get Along With My Boss | |
| |
| |
| Summary | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills | |
| |
| |
| References | |
| |
| |
| |
| Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies | |
| |
| |
| |
| The Skills of Confrontation: Supporting While Challenging | |
| |
| |
| Introduction: Helping Clients Move From Inaction to Action | |
| |
| |
| Instructional Reading: Challenging Clients in a Supportive Fashion | |
| |
| |
| Example Interview: Balancing Family Responsibilities | |
| |
| |
| Summary | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Chris | |
| |
| |
| |
| Focusing the Interview: Exploring the Story From Multiple Perspectives | |
| |
| |
| Introduction: Putting Stories in Context | |
| |
| |
| Instructional Reading 1: Multiple Contextual Perspectives on Client Concerns | |
| |
| |
| Instructional Reading 2: Family and Community Genograms | |
| |
| |
| Example Interview: It's All My Fault-Helping the Client Understand Self-in-Relation | |
| |
| |
| Summary | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Focusing | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Vanessa | |
| |
| |
| |
| Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs | |
| |
| |
| Introduction: Discovering and Encountering Deeper Issues | |
| |
| |
| Example Interview: Surviving Divorce | |
| |
| |
| Instructional Reading: Discernment of Life Direction and Theory and Meaning Systems | |
| |
| |
| Summary | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Charlis | |
| |
| |
| |
| Influencing Skills: Six Strategies for Change | |
| |
| |
| Introduction: An Overview of Influencing Skills | |
| |
| |
| Example Interview and Introductory Chapter Exercise | |
| |
| |
| Instructional Reading 1 and Exercises: Interpretation/Reframing | |
| |
| |
| Instructional Reading 2 and Exercises: Logical Consequences | |
| |
| |
| Instructional Reading 3 and Exercises: Self-Disclosure | |
| |
| |
| Instructional Reading 4 and Exercises: Feedback | |
| |
| |
| Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion | |
| |
| |
| Instructional Reading 6 and Exercises: Directives | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills | |
| |
| |
| References | |
| |
| |
| Allen and Mary's Thoughts About Alisia | |
| |
| |
| |
| Skill Integration | |
| |
| |
| |
| Skill Integration: Putting It All Together | |
| |
| |
| Introduction: Analyzing the Interview | |
| |
| |
| Instructional Reading 1: Decisional Counseling | |
| |
| |
| Example Full Interview Transcript: I'd Like to Find a New Career | |
| |
| |
| Instructional Reading 2: Interview Transcript Analysis and Planning | |
| |
| |
| Competency Practice Exercise and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration | |
| |
| |
| References | |
| |
| |
| |
| Integrating Microskills With Theory: Sequencing Skills and Interview Stages | |
| |
| |
| Introduction: Microskills and Theoretical Approaches to the Interview | |
| |
| |
| Instructional Reading and Example Interview 1: Person-Centered Counseling | |
| |
| |
| Instructional Reading and Example Interview 2: Assertiveness Training-A Behavioral Strategy | |
| |
| |
| Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling | |
| |
| |
| Example Interview: Brief Solution-Oriented Counseling | |
| |
| |
| Instructional Reading and Example Interview 4: Motivational Interviewing | |
| |
| |
| Competency Practice Exercises and Portfolio of Competence | |
| |
| |
| Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations | |
| |
| |
| References | |
| |
| |
| |
| Determining Personal Style and Future Theoretical/Practical Integration | |
| |
| |
| Introduction: Finding Your Authentic Style | |
| |
| |
| Instructional Reading: Defining Your Personal Style | |
| |
| |
| Summary | |
| |
| |
| Suggested Supplementary Readings | |
| |
| |
| |
| Glossary of Terms for Brain Areas Discussed in Research Portions of This Book | |
| |
| |
| Name Index | |
| |
| |
| Subject Index | |