Cops, Teachers, Counselors Stories from the Front Lines of Public Service

ISBN-10: 0472068326
ISBN-13: 9780472068326
Edition: 2003
List price: $28.95 Buy it from $14.80
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Book details

List price: $28.95
Copyright year: 2003
Publisher: University of Michigan Press
Publication date: 5/12/2003
Binding: Paperback
Pages: 216
Size: 5.75" wide x 8.75" long x 0.75" tall
Weight: 1.034
Language: English

Steven Maynard-Moody is professor in the School of Public Affairs and Administration at the University of Kansas, where he is also director of the Institute for Policy and Social Research.

List of Stories
Acknowledgments
Two Narratives of Street-Level Work
Dealing with Faces
State Agents, Citizen Agents
Story Worlds, Narratives, and Research
Physical and Emotional Spaces
Enacting Identities in the Workplace and on the Streets
Workers Unite: Occupational Identities and Peer Relations
Organizational and Social Divisions among Street-Level Workers
Putting a Fix on People: Identity, Conduct, and Street-Level Work
Normative Decision Making: Moralities over Legalities
Who Are the Worthy?
Responding to the Worthy
Street-Level Worker Knows Best
Getting the Bad Guys
Streetwise Workers and the Power of Storytelling
Methodology
Entry Interview
Questionnaire and Exit Interview
Story Cover Page
Story Codes
Notes
References
Index

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