Unlocking Public Value A New Model for Achieving High Performance in Public Service Organizations

Name: Unlocking Public Value A New Model for Achieving High Performance in Public Service Organizations
Price: 2.83 USD
Availability: InStock
ISBN: 9780471959458

ISBN-10: 0471959456

ISBN-13: 9780471959458

Edition: 2006

Authors: Martin Cole, Greg Parston, Scott McMurray, Greg Parston

List price: $45.00

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Description:

A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the…

Book details

List price: $45.00
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 9/11/2006
Binding: Hardcover
Pages: 208
Size: 6.50" wide x 9.75" long x 0.75" tall
Weight: 1.144
Language: English



Introduction


Preface



The Public Sector Squeeze



Zeroing In on Outcomes



Why Is It So Hard to Measure Public Value?



Defining Value



Measuring and Analyzing Public Service Value



Driving Results



The Key to Unlocking Public Value


Appendix: Public Service Value Methodology


Notes


Bibliography


About the Authors


Index