Operations Management An Integrated Approach

ISBN-10: 0471794481

ISBN-13: 9780471794486

Edition: 3rd 2007 (Revised)

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Description: Workers in all functional areas interact with Operations Management (OM) and rely on it to do their jobs. Taking an integrative approach, this book demonstrates the critical impact OM has in today's business environments and shows how OM relates to every department in an organization. The new third edition also provides clear, focused, and highly engaging coverage of key operations management topics, and makes strong connections across concepts and chapters.

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Book details

List price: $173.95
Edition: 3rd
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/2/2007
Binding: Hardcover
Pages: 704
Size: 8.25" wide x 10.50" long x 1.25" tall
Weight: 2.882
Language: English

Introduction to Operations Management
What Is Operations Management?
Links to Practice: The E-tailers
Differences between Manufacturing and Service Organizations
Links to Practice: U.S. Postal Service
Operations Management Decisions
Links to Practice: Texas Instruments Incorporated
Plan of This Book
Historical Development
Why OM?
Historical Milestones
The Industrial Revolution
Scientific Management
The Human Relations Movement
Management Science
The Computer Age
Just-in-Time
Total Quality Management
Business Process Reengineering
Flexibility
Time-Based Competition
Supply Chain Management
Global Marketplace
Environmental Issues
Electronic Commerce
Today's OM Environment
Operations Management in Practice
Om Across The Organization
Inside Om
Chapter Highlights/Key Terms
Discussion Questions
Case: Hightone Electronics, Inc.Case: Creature Care Animal Clinic (A).Interactive Learning
Operations Strategy And Competitiveness
The Role of Operations Strategy
The Importance of Operations Strategy
Developing a Business Strategy
Mission
Environmental Scanning
Core Competencies
Putting It Together
Links to Practice: Dell Computer Corporation
Developing an Operations Strategy
Competitive Priorities
Links to Practice: Southwest Airlines Company
Links to Practice: FedEx Corporation
The Need for Trade-Offs
Order Winners and Qualifiers
Translating Competitive Priorities into Production Requirements
Strategic Role of Technology
Types of Technology
Technology as a Tool for Competitive Advantage
Productivity
Measuring Productivity
Interpreting Productivity Measures
Productivity and Competitiveness
Productivity and the Service Sector
Om Across The Organization
Inside Om
Chapter Highlights/Key Terms/Formula Review
Solved Problems
Discussion Questions/Problems
Internet Challenge: Demonstrating Your Knowledge Of Om
Virtual Company: Welcome To Kaizen Consulting
Bibliography
Case: Prime Bank Of Massachusetts
Case: Boseman Oil And Petroleum (Bop).Interactive Learning
Internet Challenge: Understanding Strategic Differences
Virtual Company: Getting Acquainted With Valley Memorial Hospital
Bibliography
The Service Package
Differing Service Designs
Om Across The Organization
Inside Om
Chapter Highlights
Key Terms/Formula Review/Solved Problems
Discussion Questions/Problems
Case: Biddy's Bakery (Bb).Case: Creature Care Animal Clinic (B).Interactive Learning
Internet Challenge: Country Comfort Furniture
Virtual Company: Service Package And Processes At Valley Memorial Hospital
Bibliography
Product Design
Design of Services Versus Goods
The Product Design Process
Idea Development
Links to Practice: IBM Corporation
Product Screening
Preliminary Design and Testing
Final Design
Factors Impacting Product Design
Design for Manufacture
Product Life Cycle
Concurrent Engineering
Remanufacturing
Process Selection
Types of Processes
Designing Processes
Process Performance Metrics
Linking Product Design and Process Selection
Product Design Decisions
Links to Practice: The Babcock & Wilcox Company
Competitive Priorities
Facility Layout
Product and Service Strategy
Degree of Vertical Integration
Technology Decisions
Information Technology
Links to Practice: Using GPS Technology in Product Advertising
Automation
Links to Practice: Performing Robotic Surgery.e-Manufacturing
Designing Services
How Are Services Different from Manufacturing?
How Are Services Classified?
�Product Design And Process Selection
E-Commerce
Types of E-Commerce
Business-to-Business (B2B) E-Commerce
The Evolution of B2B Commerce
The Benefits of B2B E-Commerce
Business-to-Consumer (B2C) E-Commerce
Consumer-to-Consumer (C2C) E-Commerce
Peer-to-Peer (P2P) E-Commerce
M-Commerce
What Is a Supply Chain?
Components of a Supply Chain
External Suppliers
Internal Functions
External Distributors
The Bullwhip Effect
Causes of the Bullwhip Effect
Counteracting the Bullwhip Effect
Factors Affecting Supply Chain Management
Consumer Expectations and Competition
Links to Practice: Lands' End
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