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| Preface | |
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| Supervision and HR Management and Leadership | |
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| The Supervisor as Manager | |
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| The Supervisor's Role | |
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| Obligations and Responsibilities of a Supervisor | |
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| Functions of Management | |
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| Theories of People Management | |
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| Managerial Skills | |
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| Tips for New Supervisors | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| The Supervisor as Leader | |
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| You and Your People | |
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| Characteristics of Leaders | |
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| The Nature of Leadership | |
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| Leadership Styles | |
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| Developing Your Own Style | |
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| Ethics | |
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| The Supervisor as Mentor | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| The Workplace | |
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| Equal Opportunity in the Workplace | |
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| Equal Opportunity, Diversity, and Inclusion in the Workplace | |
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| Equal Employment Opportunity Laws | |
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| EEO Laws and the Hiring Process | |
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| Negligent Hiring | |
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| Equal Opportunity in the Workplace: What Supervisors Need to Know | |
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| Diversity | |
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| Why Does Cultural Diversity Matter? | |
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| Developing Cross-Cultural Interaction | |
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| How to Increase Personal Awareness | |
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| How to Recognize and Practice Cross-Cultural Interaction | |
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| The Value of Cultural Diversity | |
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| Managing Cultural Diversity in the Workplace | |
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| Establishing a Diversity and Inclusion Program | |
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| Managing Diversity Issues Positively | |
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| General Guidelines | |
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| Gender Issues | |
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| Cultural Issues | |
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| Religious Issues | |
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| Age Issues | |
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| Differently Abled Issues | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| Creating a Positive Work Climate | |
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| Employee Expectations and Needs | |
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| Motivation | |
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| Theories of Motivation | |
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| Applying Theory to Reality: Limiting Factors | |
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| Building a Positive Work Climate | |
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| Focus: The Individual | |
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| Focus: The Job | |
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| Focus: The Supervisor | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| Developing Performance Standards | |
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| Job Analysis | |
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| Job Description | |
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| What a Good Performance Standard System Can Do | |
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| Setting Up a Performance Standard System | |
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| Implementing a Performance Standard System | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Site | |
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| Recruiting and Selecting Applicants | |
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| The Labor Market | |
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| Determining Labor Needs | |
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| Recruiting | |
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| Selecting the Right Person | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| Employee Development | |
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| Teamwork and Teambuilding | |
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| What Is a Team? | |
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| Working Together | |
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| Building Teams | |
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| Total Quality Management | |
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| Empowerment | |
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| Team Challenges | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| Employee Training and Development | |
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| Importance of Training | |
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| Who Will Do the Training? | |
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| How Employees Learn Best | |
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| Developing a Job-Training Program | |
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| Retraining | |
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| Orientation | |
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| Overcoming Obstacles to Learning | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| Evaluating Performance | |
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| Coaching | |
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| Essentials of Performance Evaluation | |
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| Making the Evlauation | |
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| The Appraisal Interview | |
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| Follow-Up | |
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| Legal Aspects of Performance Evaluation | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Site | |
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| Discipline and Employee Assistance Programs | |
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| Essentials of Discipline | |
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| Approaches to Discipline | |
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| Administering Discipline | |
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| Termination | |
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| Special Disciplinary Concerns | |
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| Employee Assistance Programs | |
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| The Supervisor's Key Role | |
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| Safety and Security Management | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Sites | |
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| Supervising Human Resources | |
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| Planning and Organizing | |
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| The Nature of Planning | |
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| Types of Plans and Planning | |
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| Planning for Change | |
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| Planning Your Own Time | |
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| Organizing for Success | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Related Web Site | |
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| Communicating Effectively | |
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| Good Communications and Their Importance | |
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| Obstacles to Good Communication | |
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| Listening | |
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| Directing People at Work | |
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| Business Writing | |
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| Meetings | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Delegating | |
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| What Delegation Means | |
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| Essentials of Delegation | |
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| Benefits of Delegation | |
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| Why People Resist Delegation | |
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| How to Delegate Successfully | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Decision Making and Control | |
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| Decision Making | |
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| How to Make Good Decisions | |
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| Problem Solving | |
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| Building Decision-Making Skills | |
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| Controlling | |
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| Key Points | |
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| Key Terms | |
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| Review Questions | |
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| Activities and Applications | |
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| Web Activity | |
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| Glossary | |
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| Index | |