Supervision in the Hospitality Industry Applied Human Resources

ISBN-10: 0471657484
ISBN-13: 9780471657484
Edition: 5th 2007 (Revised)
List price: $96.95 Buy it from $1.11
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Description: Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in  More...

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Book details

List price: $96.95
Edition: 5th
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/3/2006
Binding: Hardcover
Pages: 544
Size: 7.50" wide x 9.50" long x 1.25" tall
Weight: 2.398
Language: English

Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter--including new material on diversity initiatives, recruitment, and retention, as well as updated profiles of individuals and companies--and a variety of training activities for real-world simulation, this Fifth Edition is the complete guide to managing in the hospitality industry. It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees, while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing.

Preface
Supervision and HR Management and Leadership
The Supervisor as Manager
The Supervisor's Role
Obligations and Responsibilities of a Supervisor
Functions of Management
Theories of People Management
Managerial Skills
Tips for New Supervisors
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
The Supervisor as Leader
You and Your People
Characteristics of Leaders
The Nature of Leadership
Leadership Styles
Developing Your Own Style
Ethics
The Supervisor as Mentor
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
The Workplace
Equal Opportunity in the Workplace
Equal Opportunity, Diversity, and Inclusion in the Workplace
Equal Employment Opportunity Laws
EEO Laws and the Hiring Process
Negligent Hiring
Equal Opportunity in the Workplace: What Supervisors Need to Know
Diversity
Why Does Cultural Diversity Matter?
Developing Cross-Cultural Interaction
How to Increase Personal Awareness
How to Recognize and Practice Cross-Cultural Interaction
The Value of Cultural Diversity
Managing Cultural Diversity in the Workplace
Establishing a Diversity and Inclusion Program
Managing Diversity Issues Positively
General Guidelines
Gender Issues
Cultural Issues
Religious Issues
Age Issues
Differently Abled Issues
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
Creating a Positive Work Climate
Employee Expectations and Needs
Motivation
Theories of Motivation
Applying Theory to Reality: Limiting Factors
Building a Positive Work Climate
Focus: The Individual
Focus: The Job
Focus: The Supervisor
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
Developing Performance Standards
Job Analysis
Job Description
What a Good Performance Standard System Can Do
Setting Up a Performance Standard System
Implementing a Performance Standard System
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Site
Recruiting and Selecting Applicants
The Labor Market
Determining Labor Needs
Recruiting
Selecting the Right Person
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
Employee Development
Teamwork and Teambuilding
What Is a Team?
Working Together
Building Teams
Total Quality Management
Empowerment
Team Challenges
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
Employee Training and Development
Importance of Training
Who Will Do the Training?
How Employees Learn Best
Developing a Job-Training Program
Retraining
Orientation
Overcoming Obstacles to Learning
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
Evaluating Performance
Coaching
Essentials of Performance Evaluation
Making the Evlauation
The Appraisal Interview
Follow-Up
Legal Aspects of Performance Evaluation
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Site
Discipline and Employee Assistance Programs
Essentials of Discipline
Approaches to Discipline
Administering Discipline
Termination
Special Disciplinary Concerns
Employee Assistance Programs
The Supervisor's Key Role
Safety and Security Management
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Sites
Supervising Human Resources
Planning and Organizing
The Nature of Planning
Types of Plans and Planning
Planning for Change
Planning Your Own Time
Organizing for Success
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Related Web Site
Communicating Effectively
Good Communications and Their Importance
Obstacles to Good Communication
Listening
Directing People at Work
Business Writing
Meetings
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Delegating
What Delegation Means
Essentials of Delegation
Benefits of Delegation
Why People Resist Delegation
How to Delegate Successfully
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Decision Making and Control
Decision Making
How to Make Good Decisions
Problem Solving
Building Decision-Making Skills
Controlling
Key Points
Key Terms
Review Questions
Activities and Applications
Web Activity
Glossary
Index

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