Hotel and Lodging Management An Introduction

ISBN-10: 0471474479

ISBN-13: 9780471474470

Edition: 2nd 2006 (Revised)

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Description: This updated text addresses the entire operation of a lodging facility, featuring new chapters on individual human resources, and marketing. The book also reflects recent trends and issues in the management of hotels and presents updated profiles of professionals in all types of properties in the industry.

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Book details

List price: $140.95
Edition: 2nd
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/3/2005
Binding: Hardcover
Pages: 368
Size: 7.50" wide x 9.25" long x 1.00" tall
Weight: 2.024
Language: English

Preface
Introduction
Growth and Development of the Lodging Industry
Organizational Structure
The Front Office
Housekeeping
The Marketing and Sales Department
Human Resource Management
Hotel Food and Beverage
Loss Prevention and Security
The General Manager
Yield Management
Management Contracts and Franchise Agreements
Time -Share and Vacation Ownership
Resorts , Themed Lodging, and Special Lodging Environments
Glossary
Index
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