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Preface | |
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Challenges of Managing in High-Technology | |
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Managing in Today's High-Tech Business Environment | |
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MoT Scope and Focus | |
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Developing a Formal Definition | |
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The Special Role of Engineering Management | |
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Global Dimensions | |
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Impact of Internet and e-Commerce | |
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Technology and Society | |
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Future Trends | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Managing in an e-Business World | |
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A Changing Environment | |
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The Unique Nature of Managing Technology-Based Businesses | |
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History of Managing Technology | |
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Forces That Drive Technology Companies Today | |
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Measuring Technology Content and Intensity | |
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Case Study: Reprogramming Amazon | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Organizing the High-Technology Enterprise | |
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Today's Business Processes Require Flexibility, Speed, and Efficiency | |
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Organization Designs for Technology-Based Enterprises | |
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Organizational Layers and Subsystems | |
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Organizational Choices | |
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Real-World Hybrids | |
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Understanding the Working Environment | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Concurrent Engineering and Integrated Product Development | |
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The Need for Effective Management Processes | |
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A Spectrum of Contemporary Management Systems | |
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Concurrent Engineering-A Unique Project Management Concept | |
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Criteria for Success | |
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Defining the Process to the Team | |
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Understanding the Challenges | |
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Understanding the Organizational Components | |
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Recommendations for Effective Management | |
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Conclusion | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Managing People and Organizations | |
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Changing Roles of Managerial Leadership | |
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Motivation and Technology Performance | |
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Formal Models of Motivation | |
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Leadership in Technology | |
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The Power Spectrum in Technology Management | |
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How to Make It Work: Suggestions for Increasing Effectiveness | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Managing Technology-Based Projects | |
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Management of Technology Is Project-Oriented | |
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Modern Project Management: A Continuously Evolving System | |
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The Formal Project Management System | |
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Framing the Project | |
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Defining the Work | |
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Managing Time and Resources | |
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Defining the Project Organization | |
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Using Project Management Tools Properly | |
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A Model for Project Performance | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Measuring and Controlling the Work | |
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The Challenges of Managerial Control in Technology | |
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What We Know About Managerial Controls in Complex Work Environments | |
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Characteristics of Effective Controls | |
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How Do Managers Control Technology-Intensive Work? | |
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Recommendations for Using Management Controls Effectively | |
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Conclusion | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Project Complexity Metrics | |
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Project Evaluation and Selection | |
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Making the Right Decisions Up Front | |
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Quantitative Approaches to Project Evaluation and Selection | |
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Qualitative Approaches to Project Evaluation and Selection | |
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Recommendations for Effective Project Evaluation and Selection | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Summary Description of Terms, Variables, and Abbreviations Used in This Chapter | |
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Leading Technology Teams | |
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Challenges of Technical Teamwork | |
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What We Know About Technology-Oriented Teams | |
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Toward Self-Direction and Virtual Teams | |
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Measuring Project Team Performance | |
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A Model for Team Building | |
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Building High-Performing Teams | |
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Recommendations for Effective Team Management | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Field Research Summary on Team Leadership | |
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Managing R&D and Innovation | |
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The Need for Innovation in Business: Changes and Challenges | |
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What We Know About Management of Technical Innovation | |
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Measuring Innovative Performance | |
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Characteristics of an Innovative Work Environment | |
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Managing for Innovative Performance | |
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Conclusions | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Voices from the Field: Some Applied Research | |
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Managing Environmental Quality | |
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New Standards and Policies toward Environmental Quality | |
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Importance of Cost Accountability to Environmental Quality | |
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The Established Environmental Cost Accounting System | |
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New Concepts of Environmental Quality Management in Technology Firms | |
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Benefits and Challenges of the New Approach | |
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Criteria for Managing Environmental Quality Effectively | |
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Conclusions | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Managing Risks in High Technology | |
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The High Stakes of Playing in Technology | |
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How Managers Deal with Risks-Some Field Research Findings | |
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Criteria for Effective Risk Management | |
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Conclusion | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Developing New Business | |
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The-Importance of New Business Development | |
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Proposal Solicitation | |
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Proposal Types and Formats | |
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Identifying New Business Opportunities | |
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Assessing New Contract Opportunities | |
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Writing a Winning Proposal | |
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Negotiating and Closing the Contract | |
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Recommendations to Management | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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Reference Material and Contract Information Sources | |
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Consulting in Technology Management | |
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The Need for Technology Management Consultants | |
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Criteria for Effective Consulting Services | |
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A Model for High Performance | |
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Recommendations to Consulting Professionals | |
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Conclusions | |
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Summary of Key Points and Conclusions | |
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Critical Thinking: Questions for Discussion | |
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References and Additional Readings | |
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Policy and Procedure Examples for Management of Technology | |
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Professional Societies in Science, Engineering, and Technology Management | |
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Professional Journals in Engineering and Technology Management | |
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Professional Conferences in Engineering and Technology Management | |
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Centers of Technology Management and Other Resources | |
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Index | |