Management of Technology Managing Effectively in Technology-Intensive Organizations

ISBN-10: 0471415510
ISBN-13: 9780471415510
Edition: 2nd 2005 (Revised)
Authors: Hans J. Thamhain
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Description: * Presents assessment methods for organization and management processes. * Provides special tools and techniques for managing and organizing R&D, new product, and project-oriented challenges. * Includes real-world case studies.

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Book details

List price: $135.00
Edition: 2nd
Copyright year: 2005
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/25/2005
Binding: Hardcover
Pages: 400
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.496
Language: English

* Presents assessment methods for organization and management processes. * Provides special tools and techniques for managing and organizing R&D, new product, and project-oriented challenges. * Includes real-world case studies.

HANS J. THAMHAIN, PhD, is Professor of Management and Director of the Technology and Project Management Programs at Bentley College in Waltham, Massachusetts. His industrial experience includes twenty years in high-technology management positions at GTE/Verizon, General Electric, Westinghouse, and ITT. Well known for his research on project team leadership, he is the author of more than seventy research papers and five professional reference books on project and technology management. In 2000, he received the IEEE Engineering Management Society's Engineering Manager of the Year Award.

Preface
Challenges of Managing in High-Technology
Managing in Today's High-Tech Business Environment
MoT Scope and Focus
Developing a Formal Definition
The Special Role of Engineering Management
Global Dimensions
Impact of Internet and e-Commerce
Technology and Society
Future Trends
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Managing in an e-Business World
A Changing Environment
The Unique Nature of Managing Technology-Based Businesses
History of Managing Technology
Forces That Drive Technology Companies Today
Measuring Technology Content and Intensity
Case Study: Reprogramming Amazon
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Organizing the High-Technology Enterprise
Today's Business Processes Require Flexibility, Speed, and Efficiency
Organization Designs for Technology-Based Enterprises
Organizational Layers and Subsystems
Organizational Choices
Real-World Hybrids
Understanding the Working Environment
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Concurrent Engineering and Integrated Product Development
The Need for Effective Management Processes
A Spectrum of Contemporary Management Systems
Concurrent Engineering-A Unique Project Management Concept
Criteria for Success
Defining the Process to the Team
Understanding the Challenges
Understanding the Organizational Components
Recommendations for Effective Management
Conclusion
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Managing People and Organizations
Changing Roles of Managerial Leadership
Motivation and Technology Performance
Formal Models of Motivation
Leadership in Technology
The Power Spectrum in Technology Management
How to Make It Work: Suggestions for Increasing Effectiveness
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Managing Technology-Based Projects
Management of Technology Is Project-Oriented
Modern Project Management: A Continuously Evolving System
The Formal Project Management System
Framing the Project
Defining the Work
Managing Time and Resources
Defining the Project Organization
Using Project Management Tools Properly
A Model for Project Performance
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Measuring and Controlling the Work
The Challenges of Managerial Control in Technology
What We Know About Managerial Controls in Complex Work Environments
Characteristics of Effective Controls
How Do Managers Control Technology-Intensive Work?
Recommendations for Using Management Controls Effectively
Conclusion
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Project Complexity Metrics
Project Evaluation and Selection
Making the Right Decisions Up Front
Quantitative Approaches to Project Evaluation and Selection
Qualitative Approaches to Project Evaluation and Selection
Recommendations for Effective Project Evaluation and Selection
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Summary Description of Terms, Variables, and Abbreviations Used in This Chapter
Leading Technology Teams
Challenges of Technical Teamwork
What We Know About Technology-Oriented Teams
Toward Self-Direction and Virtual Teams
Measuring Project Team Performance
A Model for Team Building
Building High-Performing Teams
Recommendations for Effective Team Management
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Field Research Summary on Team Leadership
Managing R&D and Innovation
The Need for Innovation in Business: Changes and Challenges
What We Know About Management of Technical Innovation
Measuring Innovative Performance
Characteristics of an Innovative Work Environment
Managing for Innovative Performance
Conclusions
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Voices from the Field: Some Applied Research
Managing Environmental Quality
New Standards and Policies toward Environmental Quality
Importance of Cost Accountability to Environmental Quality
The Established Environmental Cost Accounting System
New Concepts of Environmental Quality Management in Technology Firms
Benefits and Challenges of the New Approach
Criteria for Managing Environmental Quality Effectively
Conclusions
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Managing Risks in High Technology
The High Stakes of Playing in Technology
How Managers Deal with Risks-Some Field Research Findings
Criteria for Effective Risk Management
Conclusion
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Developing New Business
The-Importance of New Business Development
Proposal Solicitation
Proposal Types and Formats
Identifying New Business Opportunities
Assessing New Contract Opportunities
Writing a Winning Proposal
Negotiating and Closing the Contract
Recommendations to Management
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
Reference Material and Contract Information Sources
Consulting in Technology Management
The Need for Technology Management Consultants
Criteria for Effective Consulting Services
A Model for High Performance
Recommendations to Consulting Professionals
Conclusions
Summary of Key Points and Conclusions
Critical Thinking: Questions for Discussion
References and Additional Readings
Policy and Procedure Examples for Management of Technology
Professional Societies in Science, Engineering, and Technology Management
Professional Journals in Engineering and Technology Management
Professional Conferences in Engineering and Technology Management
Centers of Technology Management and Other Resources
Index

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