Remarkable Service A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

Name: Remarkable Service A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Price: 3.23 USD
Availability: InStock
ISBN: 9780471380221

ISBN-10: 0471380229

ISBN-13: 9780471380221

Edition: 2001

Authors: Culinary Institute of America (CIA) Staff

List price: $29.95

30 day, 100% satisfaction guarantee!

Marketplace

3 new & used from $3.23

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

Description:

As competition for the customers? spending dollar increases, restaurants try to distinguish themselves by training staff to manage the needs of the customer and offering consistent service night after night. In this way, the manager can ensure that the staff that has direct contact with the customer can do its job to ?sell? the restaurants? services. Service is treated differently in different types of foodservice operations, and this book addresses the mid and up-scale dining establishment. Remarkable Service can be used by a range of foodservice facilities to train staff, and can be used as a course textbook in culinary programs.

Book details

List price: $29.95
Copyright year: 2001
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/25/2001
Binding: Paperback
Pages: 304
Size: 7.50" wide x 9.25" long x 0.50" tall
Weight: 1.342
Language: English



Foreword


Introduction


The Nine Basic Principles of Hospitality and Service


Styles of Table Service: Classic to Modern


Dining Room Organization and Personnel


The Front Door


Getting Ready for Service


Serving Guests: The Main Event


Beverage Service


Wine Service


Farewells


Special Service Challenges


Special Functions


Money Handling: Taking Care of Business


Safety and Sanitation


Afterword


Appendix A


Glossary of Technical Terms


Frequently Confused Culinary Terms


Glossary of Restaurant Slang Terms


Appendix B


Sample Forms


Bibliography


Periodicals


Government, Trade, and Professional Groups


Internet Sources


Recommended Videotapes


Index