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Nordstrom Way The Inside Story of America's Customer Service Company

ISBN-10: 0471354864
ISBN-13: 9780471354864
Edition: 2nd 2000
List price: $24.95
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Description: When it comes to customer service, Nordstrom is the retail giant that set the new standard against which all other companies are compared. Spector provides a candid behind-the-scenes look at how Nordstrom does it, and how others can imitate its  More...

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Book details

List price: $24.95
Edition: 2nd
Copyright year: 2000
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/1/1999
Binding: Hardcover
Pages: 256
Size: 5.75" wide x 9.00" long x 1.00" tall
Weight: 0.990
Language: English

When it comes to customer service, Nordstrom is the retail giant that set the new standard against which all other companies are compared. Spector provides a candid behind-the-scenes look at how Nordstrom does it, and how others can imitate its example.

America2s #1 Customer Service Company
After the Gold Rush: A Store Is Born
The Next Generation: Perfecting "The Nordstrom Way."
The Nordstrom Culture: Setting Employees Free
What2s Inside: Creating an Inviting Place
A Company of Entrepreneurs: The "Nordies" verus the "Clock-Punchers"
The Art of Selling: Retailing Is a Contact Sport
Customer Service the Nordstrom Way: The Future
Index

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