Running an Effective Help Desk

ISBN-10: 0471248169
ISBN-13: 9780471248163
Edition: 2nd 1998 (Revised)
Authors: Barbara Czegel
List price: $65.00 Buy it from $3.00
This item qualifies for FREE shipping

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy

Description: Many firms have implemented traditional Help Desk Operations. This book aims to guide the Help Desk department through each step of setting up a traditional and web-related Help Desk. It contains ready-to-use templates in Word and HTML formats.

New Starting from $46.55
what's this?
Rush Rewards U
Members Receive:
coins
coins
You have reached 400 XP and carrot coins. That is the daily max!

Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
SQL Online content $4.95 $1.99
Add to cart
Study Briefs
MS Excel® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS Word® 2010 Online content $4.95 $1.99
Add to cart
Study Briefs
MS PowerPoint® 2010 Online content $4.95 $1.99

Customers also bought

Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading
Loading

Book details

List price: $65.00
Edition: 2nd
Copyright year: 1998
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/27/1998
Binding: Paperback
Pages: 464
Size: 7.50" wide x 9.50" long x 1.25" tall
Weight: 1.782
Language: English

Many firms have implemented traditional Help Desk Operations. This book aims to guide the Help Desk department through each step of setting up a traditional and web-related Help Desk. It contains ready-to-use templates in Word and HTML formats.

Foundation
Getting Focused
Basic Structure
Structure
Staffing
Internal Help Desk Processes
Problem and Work Management
Tracking
Using Technology
Help Desk Tools
The Internet: Challenge and Opportunity
Setting Up a Help Desk Internet/Intranet Site
Optimizing Performance
Measuring Performance
Marketing
Cost-Benefit Analysis
Outsourcing
Case Studies and Example
Help Desk Case No. 1: Setup
Help Desk Case No. 2: Working Well
Example: A Help Desk Intranet Web Site
A Further Resource
References and Further Reading
Index

×
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.

×