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| Preface | |
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| Overview of Operational Reviews | |
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| Operational Review Concepts | |
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| Why Businesses Are in Existence | |
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| Businesses a Company Is Not In | |
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| Some Basic Business Principles | |
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| Criteria for Organizational Growth | |
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| Mental Models and Belief Systems | |
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| Organizational Criteria Example | |
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| Economy, Efficiency, and Effectiveness | |
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| Definition | |
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| Terms | |
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| Financial Audits versus Operational Reviews | |
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| Why Perform an Operational Review? | |
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| Specific Objectives | |
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| Specific Purposes | |
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| Benefits of Operational Reviews | |
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| Operational Review Phases | |
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| What Functions to Review | |
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| Budget | |
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| Initial Survey | |
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| Engagement Development | |
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| Planning Phase | |
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| Planning Phase Overview | |
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| Information to Be Obtained | |
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| Sources of Information | |
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| Review of Organizational Planning and Budget Systems | |
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| Organizational Structure and the Role of Management | |
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| Identification of Critical Problem Areas | |
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| Review of Administrative and Operational Controls | |
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| Planning Phase Work Program | |
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| Financial Statement Analysis | |
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| Identifying Critical Areas | |
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| Areas Not Selected for Review | |
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| Conclusion | |
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| An Operational Review Case Example: The Accounting Function | |
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| Work Program Phase | |
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| Benefits of the Operational Review Work Program | |
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| Operational Review Work Program Standards | |
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| Who Develops the Work Program | |
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| Work Program Work Steps | |
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| Work Program Development Procedures | |
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| Sample Work Program: Purchasing Function | |
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| Operational Review Engagement Budget | |
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| Assignment of Staff | |
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| Operational Review Management | |
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| Operational Review Schedule Control | |
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| Engagement Control | |
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| Example Company Work Program Phase | |
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| Work Program to Field Work Phase | |
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| Field Work Phase | |
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| Field Work Considerations and Tasks | |
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| Factors in Reaching Conclusions | |
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| Field Work Techniques | |
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| Specific Field Work Techniques | |
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| Field Work: Example Company | |
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| Other Techniques | |
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| Work Papers | |
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| Evidence | |
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| Identifying Items for Finding Development | |
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| Case Study: Mercy College, a College Business Office | |
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| Development of Review Findings | |
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| Attributes of a Review Finding | |
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| Review Findings Development | |
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| Identifying Attributes | |
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| Approach to Developing Review Findings | |
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| Review Finding Development: Example Company | |
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| Developing Recommendations | |
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| Recommendations through Internal Benchmarking | |
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| Recommendations through External Benchmarking | |
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| Choosing a Benchmarking Approach | |
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| Benchmarking Data Collection | |
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| Process Comparisons | |
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| Functional Cost Controls | |
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| Conclusion | |
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| Reporting Phase | |
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| Interim Reporting | |
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| Oral Reporting | |
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| Written Report | |
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| Characteristics of Good Reporting | |
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| Reporting Review Findings | |
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| ABCs of Effective Report Writing | |
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| Sample Reports | |
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| Conclusion | |
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| Afterword | |
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| Index | |