Continuity Management Preserving Corporate Knowledge and Productivity When Employees Leave

ISBN-10: 0471219061

ISBN-13: 9780471219064

Edition: 2002

List price: $55.00 Buy it from $3.00
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Description:

"How can I keep knowledge from walking out the door when employees leave?" This pressing question is insightfully answered in this landmark book. Operational knowledge has never been more critical to organizational success. Knowledge loss from downsizing, imminent baby-boomer retirements, and high job turnover have created a knowledge continuity crisis that poses an unprecedented threat to organizational productivity and profits. Based on extensive research, Continuity Management solves this crucial problem of knowledge loss for managers at any organizational level by describing an effective strategy for preserving knowledge continuity between employee generations. Revolutionary in its effect, but evolutionary in its practice, continuity management is fueling a new knowledge revolution. This book is about that revolution-and how to lead it.
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Book details

List price: $55.00
Copyright year: 2002
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/19/2002
Binding: Hardcover
Pages: 270
Size: 6.25" wide x 9.50" long x 1.00" tall
Weight: 1.782
Language: English

Introduction
Knowledge Continuity in the Information Age
Knowledge Loss in the Information Age
Knowledge as a Capital Asset
Knowledge Continuity: The New Management Function
The Knowledge Learning Curve
Confessions of a Continuity Manager
Getting Started
Six Steps to Continuity Management
The Knowledge Continuity Assessment
Designing the Knowledge Profile
Developing K-PAQ: The Knowledge Profile Analysis Questions
Developing K-Quest: The Knowledge Questionnaire
Creating the Knowledge Profile
Knowledge Asset Management
Operational Knowledge Transfer and Acquisition
Realignment of the Organizational Culture and Reward System
Continuity Management in Practice
References
Acknowledgments
Index
About the Authors
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