Foundations of Health Care Management Principles and Methods

ISBN-10: 0470932120
ISBN-13: 9780470932124
Edition: 2012
List price: $57.50
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Description: This resource is designed to be a concise, reader–friendly, introductory text covering the most important issues in health care management, including ethics, cost management, strategic planning and marketing, information technology, and human  More...

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Book details

List price: $57.50
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 10/12/2012
Binding: Paperback
Pages: 560
Size: 7.00" wide x 9.25" long x 1.25" tall
Weight: 1.936
Language: English

This resource is designed to be a concise, reader–friendly, introductory text covering the most important issues in health care management, including ethics, cost management, strategic planning and marketing, information technology, and human resources. The book offers important insights into the area of management of health care organizations and health care workers. The authors provide comprehensive coverage of the major issues that will be faced as managers of scarce resources during the revolution in health services delivery over the next five to ten years. The book serves an important dual purpose for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership.

Tables and Figures
Introduction
The Authors
The Contributors
Introduction to Health Care Management
Critical Issues for the Future of Health Care in the United States
Health Care Reform Legislation
Errors in Health Care
Changing the Health Care System
Emphasis on Effi ciency in Health Care Delivery
Building a New Process for Health Care Delivery
Productivity and Prioritization in Health Care
Health Care Management
Management Theory
Management Innovation
Managerial Skills
Management Functions
Self-Managed Work Teams
Health Services Management
Management of Technology
Managing the External Environment
Strategy and Structure: Choosing the Path to Success
Strategic Management and Structure
The Strategic Management Process
Organizational Design and Structure
Physician Organizations: A Closer Look
Technology and Structure
Managing Human Performance in Organizations
Leadership as Plural
Leadership Basics
Leadership Theory
Employee Participation
Creating a Vision of Health Care Delivery
Empowerment and Responsibility
Improving Health Outcomes
Leadership and Culture
Adding Value in Health Care Delivery
Change, Motivation, and Innovation: Creating a Culture of Excellence
The Change Process in Health Care Delivery
The Secret of Motivating Health Care Employees
The Need for Innovation in Health Care
The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change
Communication: Can You Hear Me Now?
Communication Methods and Skills
How to Build Trust in Relationships
Communicating to Build a Thick Culture
Communicating to Motivate
Communication Problems and Medical Errors
Communicating to Innovate
Communicating to Add Value to Health Care Delivery
Physician Management
Changing Environment for Physicians
Physician Management Concerns
Physician Reimbursement Issues
Patient Quality of Care Concerns
Physician Concerns
Professional Ethical Concerns
Political and Legal Affi liations and Concerns
Physician Management Models
Physicians as Managers
Creating a High-Performance Workplace
Human Resources Management and Health Care
The Role of Human Resources Professionals in Organizations
Rights of Employees and Employers
Critical Employee Attitudes Toward Work
Unions and the Health Care Industry
Evaluating the Management of Human Resources
Staffi ng Health Care Organizations: Recruitment and Selection
Beginning the Staffi ng Process
Recruitment
Selection
Employee Performance Improvement: The Pursuit of Quality Care
Employee Orientation and Mentoring
Employee Training
Performance Appraisal
Special Areas of Health Care Management
Health Care Marketing: Speaking the Language
The Marketing Process
Key Marketing Concepts
The Health Care Consumer
Marketing Strategy
Using Marketing Research in Health Care Delivery
Emerging Trends in Health Care Marketing
Financial Management: Show Me the Money
Our Health Care System: What We Fund
The Cost of Health Care, and Historical and Projected National Spending
Government Health Care Intervention Efforts and the History of Health Insurance
Characteristics of Health Care Finance
Financial Challenges Confronting Providers, Third-Party Payers, and Patients
Cost-Effectiveness and Reform
Ethics, the Law, and Doing Good
Ethics in the World of Health Care
Autonomy
Nonmalefi cence and Benefi cence
Justice
Morality
Codes of Ethics
Ethics Committees
Discrimination Issues in Health Care
Technology and Ethics
A Look into the Future of Health Services
Economic Issues in Health Care
Reengineering Health Care Delivery
The Role of Leadership in Reengineering Health Care
The Importance of Organizational Culture in Reengineering Health Care
Consumer Empowerment
Innovation in Health Care Delivery
The Importance of Trust, Brand, and Reputation
Other Signifi cant Forces Facing the Health Care Manager
References
Index

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