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| Tables and Figures | |
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| Introduction | |
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| The Authors | |
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| The Contributors | |
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| Introduction to Health Care Management | |
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| Critical Issues for the Future of Health Care in the United States | |
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| Health Care Reform Legislation | |
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| Errors in Health Care | |
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| Changing the Health Care System | |
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| Emphasis on Effi ciency in Health Care Delivery | |
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| Building a New Process for Health Care Delivery | |
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| Productivity and Prioritization in Health Care | |
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| Health Care Management | |
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| Management Theory | |
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| Management Innovation | |
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| Managerial Skills | |
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| Management Functions | |
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| Self-Managed Work Teams | |
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| Health Services Management | |
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| Management of Technology | |
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| Managing the External Environment | |
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| Strategy and Structure: Choosing the Path to Success | |
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| Strategic Management and Structure | |
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| The Strategic Management Process | |
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| Organizational Design and Structure | |
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| Physician Organizations: A Closer Look | |
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| Technology and Structure | |
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| Managing Human Performance in Organizations | |
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| Leadership as Plural | |
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| Leadership Basics | |
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| Leadership Theory | |
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| Employee Participation | |
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| Creating a Vision of Health Care Delivery | |
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| Empowerment and Responsibility | |
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| Improving Health Outcomes | |
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| Leadership and Culture | |
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| Adding Value in Health Care Delivery | |
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| Change, Motivation, and Innovation: Creating a Culture of Excellence | |
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| The Change Process in Health Care Delivery | |
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| The Secret of Motivating Health Care Employees | |
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| The Need for Innovation in Health Care | |
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| The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change | |
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| Communication: Can You Hear Me Now? | |
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| Communication Methods and Skills | |
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| How to Build Trust in Relationships | |
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| Communicating to Build a Thick Culture | |
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| Communicating to Motivate | |
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| Communication Problems and Medical Errors | |
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| Communicating to Innovate | |
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| Communicating to Add Value to Health Care Delivery | |
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| Physician Management | |
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| Changing Environment for Physicians | |
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| Physician Management Concerns | |
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| Physician Reimbursement Issues | |
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| Patient Quality of Care Concerns | |
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| Physician Concerns | |
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| Professional Ethical Concerns | |
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| Political and Legal Affi liations and Concerns | |
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| Physician Management Models | |
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| Physicians as Managers | |
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| Creating a High-Performance Workplace | |
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| Human Resources Management and Health Care | |
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| The Role of Human Resources Professionals in Organizations | |
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| Rights of Employees and Employers | |
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| Critical Employee Attitudes Toward Work | |
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| Unions and the Health Care Industry | |
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| Evaluating the Management of Human Resources | |
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| Staffi ng Health Care Organizations: Recruitment and Selection | |
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| Beginning the Staffi ng Process | |
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| Recruitment | |
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| Selection | |
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| Employee Performance Improvement: The Pursuit of Quality Care | |
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| Employee Orientation and Mentoring | |
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| Employee Training | |
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| Performance Appraisal | |
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| Special Areas of Health Care Management | |
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| Health Care Marketing: Speaking the Language | |
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| The Marketing Process | |
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| Key Marketing Concepts | |
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| The Health Care Consumer | |
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| Marketing Strategy | |
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| Using Marketing Research in Health Care Delivery | |
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| Emerging Trends in Health Care Marketing | |
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| Financial Management: Show Me the Money | |
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| Our Health Care System: What We Fund | |
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| The Cost of Health Care, and Historical and Projected National Spending | |
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| Government Health Care Intervention Efforts and the History of Health Insurance | |
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| Characteristics of Health Care Finance | |
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| Financial Challenges Confronting Providers, Third-Party Payers, and Patients | |
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| Cost-Effectiveness and Reform | |
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| Ethics, the Law, and Doing Good | |
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| Ethics in the World of Health Care | |
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| Autonomy | |
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| Nonmalefi cence and Benefi cence | |
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| Justice | |
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| Morality | |
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| Codes of Ethics | |
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| Ethics Committees | |
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| Discrimination Issues in Health Care | |
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| Technology and Ethics | |
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| A Look into the Future of Health Services | |
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| Economic Issues in Health Care | |
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| Reengineering Health Care Delivery | |
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| The Role of Leadership in Reengineering Health Care | |
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| The Importance of Organizational Culture in Reengineering Health Care | |
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| Consumer Empowerment | |
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| Innovation in Health Care Delivery | |
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| The Importance of Trust, Brand, and Reputation | |
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| Other Signifi cant Forces Facing the Health Care Manager | |
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| References | |
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| Index | |