Resolving Conflicts at Work Ten Strategies for Everyone on the Job

ISBN-10: 0470922249
ISBN-13: 9780470922248
Edition: 3rd 2011
List price: $15.99 Buy it from $9.90
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Book details

List price: $15.99
Edition: 3rd
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 6/3/2011
Binding: Paperback
Pages: 400
Size: 6.00" wide x 9.00" long x 1.25" tall
Weight: 1.386
Language: English

Foreword: Conflict: An Opportunity for Leadership
Acknowledgments
Introduction: Ten Strategies for Everyone on the Job
Understand the Culture and Dynamics of Conflict
Listen Empathetically and Responsively
Search Beneath the Surface for Hidden Meanings
Acknowledge and Reframe Emotions
Separate What Matters from What Gets in the Way
Solve Problems Paradoxically and Creatively
Learn from Difficult Behaviors
Lead and Coach for Transformation
Explore Resistance and Negotiate Collaboratively
Mediate and Design Systems for Prevention
The Authors
Index

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