New Edge in Knowledge How Knowledge Management Is Changing the Way We Do Business

Name: New Edge in Knowledge How Knowledge Management Is Changing the Way We Do Business
Availability: InStock
ISBN: 9780470917398

ISBN-10: 0470917393

ISBN-13: 9780470917398

Edition: 2011

Authors: Carla O'Dell, Cindy Hubert

List price: $30.99

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Description:

The best thinking and actions in the fast-moving arena of collaboration and knowledge managementThe New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. Build or retrofit your organization for new ways of working and collaboration by using knowledge management Adapt to today's most popular ways to collaborate such as social networking Overcome organization silos, knowledge hoarding and "not invented here" resistance Take advantage of emerging technologies and mobile devices to build networks and share knowledge…

Book details

List price: $30.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 3/18/2011
Binding: Hardcover
Pages: 256
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 0.946
Language: English



Foreword


Preface


Acknowledgments



Positioning Knowledge Management for the Future


What is Knowledge Management?


KM in a New Context


Primary Directives


Showcasing KM Leaders


Closing Comments



A Call to Action


Determine the Value Proposition


Identify Critical Knowledge


Locate Your Critical Knowledge


How Knowledge Should Flow


Getting Buy-In


Closing Comments



Knowledge Management Strategy and Business Case


A Framework for KM Strategy Development


The Business Case for KM


Closing Comments



Selecting and Designing Knowledge Management Approaches


A Portfolio of Approaches


Selecting KM Approaches


Designing a KM Approach


What Can Go Wrong


Portfolio Example: Retaining Critical Knowledge


Closing Comments



Proven Knowledge Management Approaches


Communities of Practice


Lessons Learned


Transfer of Best Practices


Closing Comments



Emerging Knowledge Management Approaches


The Promise of Social Computing


Revealing New Facets of Information


The New Generation of Self-Service: The Digital Hub


The Digital Hub at Work


Challenges and Change Management


Our Recommendations


Case Examples


Closing Comments



Working Social Networking


Guidelines for Enterprise Social Networking


Closing Comments



Governance, Roles, and Funding


Governance Group


KM Core Group


KM Design Teams


Investing in KM


Balancing Corporate and Business-Unit Funding


Closing Comments



Building a Knowledge-Sharing Culture


Lead by Example


Brand Aggressively


Make KM Fun


Closing Comments



Measuring the Impact of Knowledge Management


A Portfolio of Measures


Measuring across the Levels of Maturity


The Power of Analytics


A KM Measurement System


Closing Comments



Make Best Practices Your Practices


Above and in the Flow


Other Principles


So What Do You Do Monday Morning?


Appendix: Case Studies


ConocoPhillips


Fluor


IBM


MITRE


References


About the Authors


About APQC


Index