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Understanding Information Systems that Support Organizational Performance | |
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Information Systems in the 2010s | |
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Chapter 1 Link Library | |
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Quick Look at Chapter 1 | |
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Interacting with Customers at Optimal Times | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Positioning IT to Optimize Performance | |
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Information Systems and Information Technology: Core Concepts | |
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Business Performance Management and Measurement | |
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Strategic Planning and Competitive Models | |
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Why IT is Important to Your Career, and IT Careers | |
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Business Case:CIO of BP Global Led its Transformation | |
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Public Sector Case:UK National Offender Management Information System (NOMIS) Project | |
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Analysis Using Spreadsheets:Estimating Expected Improvement in Customer Retention | |
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IT Infrastructure and Support Systems | |
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Chapter 2 Link Library | |
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Quick Look at Chapter 2 | |
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Sprint Nextel���s Subscriber Data Management System | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Data and Software Application Concepts | |
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Types of Information Systems and Support | |
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Supply Chain and Logistics Support | |
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IT Infrastructures, Cloud Computing, and Services | |
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Business Case:Â Airbus Improves Productivity with RFID | |
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Public Sector or Non���Profit Case: Royal Shakespeare Company Leverages Patron Data | |
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Analysis Using Spreadsheets:Â Managing Gasoline Costs | |
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Data and Network Infrastructure | |
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Data, Text, and Document Management | |
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Chapter 3 Link Library | |
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Quick Look at Chapter 3 | |
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Wendy�Dzs International Uses Text Mining for Customer Experience Management | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Data, Text, and Document Management | |
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File Management Systems | |
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Database Management Systems | |
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Data Warehouses, Data Marts, and Data Centers | |
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Enterprise Content Management | |
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Business Case: Applebee���s International Learns and Earns from Its Data | |
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Public Sector Case: British Police Invest in Mobile IT to Improve Performance and Cut Costs | |
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Analysis Using Spreadsheets:Â Calculating the Impact of Poor Document Management on the Bottom Line | |
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Network Management and Mobility | |
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Chapter 4 Link Library | |
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Quick Look at Chapter 4 | |
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World�Dzs First WiMAX 4G Rail Network | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Business Networks | |
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Wireless Broadband Networks | |
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Network Management and Portals | |
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Collaboration | |
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Green, Legal, and Ethical Issues | |
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Business Case:Â Green Mobile Network to Cut Carbon Emissions 42% by 2013 | |
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NonProfit Case:Â Kaiser HealthConnect Network Shaping the Future of Healthcare | |
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Analysis Using Spreadsheets: Cost���Comparison of Web Collaboration | |
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IT Security, Crime, Compliance, and Continuity | |
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Chapter 5 Link Library | |
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Quick Look at Chapter 5 | |
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Swiss Bank Account Data Stolen from HSBC Private Bank | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Protecting Data and Business Operations | |
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IS Vulnerabilities and Threats | |
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Fraud, Crimes, and Violations | |
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Information Assurance and Risk Management | |
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Network Security | |
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Internal Control and Compliance | |
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Business Continuity and Auditing | |
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Business Case: NEC���s Weak Internal Controls Contribute to Nasdaq Delisting | |
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Public Sector Case:Â Blue Cross Mistake Releases Data of 12K Members | |
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Analysis Using Spreadsheets: Estimating Investments in Anti���Spam Protection | |
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Web, Wireless, and Social Media Strategies | |
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E���Business and E���Commerce | |
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Chapter 6 Link Library | |
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Quick Look at Chapter 6 | |
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Rail Europe Overhauls its E���Business Model and Web Site | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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E���Business Challenges and Strategies | |
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Business���to���Consumer (B2C) e���Commerce | |
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Business���to���Business (B2B) e���Commerce and e���Procurement | |
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e���Government | |
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e���Commerce Support Services: Payment and Order Fulfillment | |
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e���Business Ethics and Legal Issues | |
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Business Case:Â Stormhoek Vineyards Excels with Web 2.0 Tools | |
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Nonprofit Case:Â Canadian Food for the Hungry International | |
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Analysis Using Visualization: Creating Visualizations Using Public Online Datasets | |
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Mobile Computing and Commerce | |
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Chapter 7 Link Library | |
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Quick Look at Chapter 7 | |
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Using Mobile Technology to Save Lives | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Mobile Computing Technology | |
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Mobile Financial Services (MFS) | |
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Mobile Shopping, Entertainment and Advertising | |
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Location Based Services and Commerce | |
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Mobile Enterprise Applications | |
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Business Case: Starbucks Coffee���to���Go Mobile Commerce | |
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Nonprofit Case:Â Mobile Charity via Cell Phones | |
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Analysis Using Visualization: Mobile ROI | |
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Web 2.0 and Social Media | |
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Chapter 8 Link Library | |
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Quick Look at Chapter 8 | |
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�ǣUnited Breaks Guitarsï¿½Ç ï¿½ï¿½ï¿½ï¿½ï¿½ï¿½An Epic Social Media Fail | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Rethinking Everything: Web 2.0 and Social Media | |
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Virtual Communities and Online Social Networking | |
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Enterprise 2.0 ��� Social Networks and Tools for Business | |
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Social Media Metrics: Measuring the Conversation | |
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The Future: Web 3.0 | |
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Business Case:Â Crowdsourcing at Starbucks: Embracing Customers | |
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Public Sector or Non���Profit Case: TechSoup Global and NetSquared: Helping Those Who Help Others | |
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Analysis Using Spreadsheets:Â Estimating the Value of Social Media | |
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Operational and Enterprise Systems and Processes | |
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Operational Planning and Control Systems | |
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Chapter 9 Link Library | |
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Quick Look at Chapter 9 | |
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Scandinavian Food Retailer Axfood Integrates Operations | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Management Levels, Functions, and Operational Systems | |
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Manufacturing and Production Systems | |
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Sales and Marketing Systems | |
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Accounting and Finance Systems | |
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Business Case: SunWest Foods Blends Data Silos into Real���Time Business Knowledge | |
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Nonprofit Case: Wireless Inventory Management at Dartmouth���Hitchock Medical Center | |
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Analysis Using Spreadsheets:Â Calculation of Labor Savings at SunWest Foods | |
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Enterprise Information Systems | |
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Chapter 10 Link Library | |
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Quick Look at Chapter 10 | |
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ERP Gives Under Armour an Edge on Nike | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Enterprise Systems | |
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Enterprise Resource Planning (ERP) | |
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Supply Chain Management (SCM) | |
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Collaborative Planning, Forecasting, and Replenishment (CPFR) | |
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Customer Relationship Management (CRM) | |
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Knowledge Management (KM) | |
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Business Case:Â ERP Helps Productivity at Northern Digital Inc | |
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Nonprofit Case:Â Arbor Day Foundation Implements Constituent Relationship Management System | |
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Analysis Using Spreadsheets:Assessing the Value of E���CRM | |
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Business Intelligence and Decision Support | |
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Chapter 11 Link Library | |
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Quick Look at Chapter 11 | |
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DIRECTV Gets Rave Reviews with Operational BI | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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Business Intelligence (BI) for Profits and Nonprofits | |
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BI Architecture, Analytics, Reporting, and Data Visualization | |
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Data, Text, and Web Mining | |
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Decision Making Processes | |
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Decision Support Systems (DSS) | |
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Mobile Intelligence: Convergence of Mobile Computing and BI | |
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Business Case: BI���Supported Budgeting, Planning, and Control at McNICHOLS | |
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Nonprofit Case: EuResist Applies Model���Based DSS to HIV Research | |
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Analysis Using Spreadsheets:Making the Business Case for BI | |
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Managing IT, Business Processes, and Social/Ecology Responsibility | |
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IT Strategic Planning | |
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Chapter 12 Link Library | |
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Quick Look at Chapter 12 | |
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AstraZeneca Outsources R&D, Manufacturing, and IT | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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IT Strategies | |
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Corporate and IT Governance | |
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Aligning IT with Business Strategy | |
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IT Strategic Planning Process | |
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IT Outsourcing Strategies | |
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Business Case: Kimberly���Clark Maps IT to its Global Business Plan | |
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Nonprofit Case:Â Health Information Exchange at UMass Memorial | |
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Analysis Using Spreadsheets: Total Cost of Ownership (TCO): Comparison of 3rd Party Offshoring to Company���Owned Offshoring | |
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IS Development and Business Process Management | |
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Chapter 13 Link Library | |
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Quick Look at Chapter 13 | |
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Redesigning the Organization Process by Process | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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IT Architecture Plan | |
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IS Design and Development | |
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IT Project Management | |
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IT Redesigns Business Processes | |
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Business Process Management | |
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Business Case:Â 98% of CEOs Believe Their Business Model Will Change Extensively | |
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Nonprofit Case:Â Using BPM to Anticipate Disasters and Limit the Consequences | |
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Analysis Using Spreadsheets:Â BPM ROI | |
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Global Ethics, Ecology, and Social Responsibility | |
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Chapter 14 Link Library | |
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Quick Look at Chapter 14 | |
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Zero���Carbon Data Centers: A Global Action Plan | |
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For Class Discussion and Debate | |
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Scenario for Brainstorming and Discussion | |
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Debate issue | |
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IT Ethical Responsibilities | |
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Information and Connectivity Overload | |
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For the Social Good | |
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Reducing Computing���s Global Carbon Footprint | |
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Business Case:Â Responsibility Improves and Protects the Bottom Line | |
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Nonprofit Case:Â Green IT | |
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Analysis Using Spreadsheets:Â Global Ecology ROI | |