Information Systems for Business An Experiential Approach

ISBN-10: 0470903724
ISBN-13: 9780470903728
Edition: 2012
List price: $122.99 Buy it from $8.21 Rent it from $12.00
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Description: A focused delivery on information systems Featuring the model "learn-do-reflect", this invaluable book offers a focused treatment of information systems topics. Packed with engaging exercises throughout the book to enhance your learning, the book  More...

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Book details

List price: $122.99
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 1/24/2012
Binding: Paperback
Pages: 368
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 1.826
Language: English

A focused delivery on information systems Featuring the model "learn-do-reflect", this invaluable book offers a focused treatment of information systems topics. Packed with engaging exercises throughout the book to enhance your learning, the book aims at looking at how information is analyzed, used for competitive advantage, stored, and more. Each chapter serves as a short, focused examination of the covered topic and includes activities to drive home the material. Also included is an online instructor's web site that provides extensive support to teach with this approach. Offers a focused look at information systems and how information is analyzed, used for competitive advantage, and stored Includes helpful exercises in each chapter that drill down the lessons learned Reflects the "learn-do-reflect" teaching model Features an instructor's web site that provides extensive support This valuable book offers a practical approach to learning the capabilities and potential of information systems.

Preface
Introduction
The Value of Information
Focusing Story: How Information Cost Me (A Lot of) Money
A Day in My Technology-Free Life Blog
Data Information Knowledge and Wisdom
Information Literacy
Uses of Information
How I Use Information
How Businesses Use Information
Business Box Promising Information Careers
Information and Your Career
Introduction to Information Systems
Focusing Story: Registering for Classes in 1981
Identifying My Information Systems
Why All Business Professionals Need to Be IS Managers
Components of a System
Overview of Systems
Components of a Business Information System
Foundations of Information Systems
Stats Box Growth of Applications in Apple���s App Store
How Information Systems Help Us Deal with Information
Business Box How Southwest Airlines Flies High with Information Systems
Information Systems and Change
How Information Systems Facilitate Organizational Change
Process Improvements
Automation
Control
Information Flow
Business Box Coopers Brewery: Using Information Systems for Quality and Sustainability
Common Information Systems
Evaluating Information
Focusing Story: Biased Information in a Trusted Outlet
How Good is This Information?
Being a Smart Information Consumer
Stats Box
Business Box Resume Fraud
My Online Life and Information Overload
Information Overload and the Need to Evaluate Information
Dimensions of Information Quality
Information Quality
Business Box Information Quality as an Ethical Issue
Evaluating Information Sources
Evaluating Information
Evaluating Usefulness
Evaluating Believability
Gaining Strategic Value from Information
Focusing Story: Healthcare on My Cell Phone
Strategic Information Systems
Strategic Planning Process
Strategic Business Planning
Stats Box
Information Systems Assessment
Information Systems Vision
Information Systems Architecture
Strategic Initiatives Identification
Advantages of IS Strategic Planning Process
Frameworks for Strategic Information Systems
Information Systems SWOT Analysis
SWOT Analysis of a Person?
Porter���s Five Competitive Forces Model
Porter���s Value Chain Analysis
Virtual Value Chain
Evaluating Strategic Initiatives
Critical Success Factors
CSFS for Implementing Web Portals in Saudi Arabia
What Does Yahoo! Need for Success?
Priority Matrix
Competitive Advantage at Outrigger Hotels and Resorts
Hyper-competition: Sustainability of Competitive Advantage
Google Vs. Yahoo!
Managing Information
Storing and Organizing Information
Focusing Story: The Database Behind Facebook
Data for an Amazon Order
Stats Box
Overview of Relational Databases
Databases and Database Management Systems
Connecting Data Elements
Databases vs. Spreadsheets (When to Use a DBMS)
Relational Databases
Database Diagrams
Finding Business Databases Online
The Compact Disc Database (CDDB)
Online Databases
Analyzing Information for Business Decision-Making
Focusing Story: How a Spreadsheet Saved Me (A Lot of) Money
Information and Decision-Making
Importance of Good Decision-Making Skills
What Kind of Information Do I Need?
Using Information for Decision-Making
Business Box Why Do Managers Make Bad Decisions?
Types of Decisions
A Decision-Making Process
Identify and Clearly Define the Problem
Determine Requirements and Goals
Identify Alternatives
Define the Criteria
Requirements Goals and Criteria
Select a Decision-Making Technique/tool
Evaluate the Alternatives Using the Criteria
Check That the Solution Solves the Problem
Information Retrieval and Analysis Tools
"What If " I Get a 75% on the Final?
Stats Box The Cost of Spreadsheet Errors
What- If? Analysis in Business
Transmitting Information
Focusing Story: I Want My Own WiFi!: The Emergence of the MiFi
Introduction and Definitions
Online Document Sharing
Network Components and Characteristics
Types of Networks
Wired vs. Wireless Networks
Broadband Networks
Broadband Penetration in the G7 Countries
Network Coverage
The Internet
Internet Applications
Stats Box
Internet Application of the Day: Get a Degree Online!
Internet vs. Intranet
Virtual Private Network (VPN)
A Future Internet? Internet2 and Business
Networking Architectures
Architectural Principles
Client/Server Architecture
Peer-to-Peer Architecture
Wireless Architecture
Service Oriented Architecture (SOA)
Software as a Service (SaaS)
Cloud Computing
Virtualization
Architecture and Principles
Communicating Information in Modern Organizations
Web 2.0
Unified Communications (UC)
The Power of Wikinomics
Stats Box
Web 2.0 for Business
Web 3.0
Securing Information
Focusing Story: My Mac is More Secured than Your Windows-based PC!
Introduction and Definitions
Information Security Concepts
Security Levels
How Protected is Your Computer?
Information Security Threats
Denial of Service
Unauthorized Access
Stats Box
Even Big Technology Companies Can be Hacked
Detecting Phishing
Theft and Fraud
Summary of Security Threats
Security Technologies and Solutions
Security Goals
Preventive Corrective and Detective Controls
Physical Security vs. Logical Security
User Profiles
How Strong is Your Password?
Biometrics
Firewalls
Rendering Data Unreadable: Encryption
Breaking the Encryption
Types of Cryptography
Virus Protection
Wireless Security
Stats Box
Security Policies
Business Box 2 How to Respond to a Security Crisis
Security Policies Compliance
Where���s the Security?
Risk Management
Protecting the Confidentiality and Privacy of Information
Focusing Story: The Reselling of Customer Data: The Choicepoint Story
Finding Mindy���
Information Privacy Threats
Data Collection
Secondary Use of Information
Privacy Pizza
Concern for Information Privacy
Consequences of Privacy Violations
Individual Consequences: Identify Theft
Fraud Type from Identity Theft
Organizational Consequences: Company Reputation
Reputation Risks of Social Networking
Technologies and Solutions for Information Privacy
Surveillance Societies Around the World
Cookies and Cookie Managers
Privacy Policy Creation
Privacy Statement or Policy
Privacy and Facebook
Privacy Seals
Activity 9.4 Why Your Advisor can���t Talk to Your Parents
Government Information Privacy Regulations
Hippa and Identity Theft
Privacy and Ethics
Papa Privacy Policies and FERPA
Relationship between Security and Privacy
Using Information
Developing Information Systems
Focusing Story: The $6 Billion Software Bug
Time Cost and Quality
Determining Requirements
Software Development Methodologies
Traditional Systems Development Life Cycle
Planning Phase
Requirements Phase
Design Phase
Development Phase
Implementation Phase
Maintenance Phase
Advantages and Disadvantages of the SDLC
Stats Box Standish Chaos Report
Alternative Methodologies
Prototyping
Rapid Application Development (RAD)
Spiral Model
Comparing the Methods
Build or Buy Decision
How Open Source Software Impacts Build vs. Buy
Using Open Source in Business
Business Box Bad Economy Leads to More Open Source Software
What to Outsource
Outsourcing Information Systems
Outsourcing Models
Benefits and Risks of Outsourcing
Making the Outsourcing Decision
Business Box Reversing the Outsourcing Decision
Geographic Considerations
Information-Based Business Process
Focusing Story: Improving Processes is For Everyone!
How Many Steps in this Process?
What Is a Process?
Process Modeling
Model This!
Business Process Modeling Tools
Technology and Processes
Process Improvement
Levels of Change
Importance of Process Redesign
Redesign This!
Choicecare Physicians: Changing Access to Patient Records
Enterprise Information Systems
Focusing Story: Supply Chain Innovations at Wal-Mart
Finding The Components of an Enterprise System
Enterprise Systems
Personal vs. Enterprise Systems
Integration and Enterprise Systems
Characteristics of Enterprise Systems
Enterprise Resource Planning (ERP)
Benefits and Disadvantages of ERP Systems
The Power of ERP Data: How Slumberland Furniture Cleaned up its Supplier List
ERP is not Always a Horror Story: Cisco Implementation on Time and Budget
Top Seven Selected ERP Vendors
The Online Beer Game
Supply Chain Management Systems
Supply Chain���s Impact on Company Valuation
Customer Relationship Management
Customer Relationship Management Systems
Customer Service Life Cycle
Components of CRM
Self-servicing
CRM Vendors
CRM Implementation Options
Not Just Technology: Training People for CRM At British Telecom
Benefits and Limitations of CRM
Customer Managed Interactions (CMI)
Information for Electronic Business
Focusing Story: The iPod and The Music Industry
Why is E-business Important?
Introduction to E-business
Types of E-businesses
Retail E-commerce in The United States
E-business Models
What is a Business Model?
B2C E-business Models
Changing The Business Model: Furniture.com
B2C E-business Enablers
Technological Enablers
Critical Mass
B2C E-business Impacts
E-channel Compression (Disintermediation)
E-channel Expansion
Why Would I Trust them or Buy from Them?
Design for B2C E-Business
Business-to-Business (B2B)
B2B vs. B2C E-business
B2B E-business Models
Where is My Web Page?
Search Engine Optimization
Trends in E-business
Mobile Business
Mobile Behaviors
Global e-Business
E-business in Ontario
USA.Gov
E-government
Information and Knowledge for Business Decision Making
Focusing Story: Managing Knowledge by Texting
How You Manage Knowledge
Knowledge Management
Why Managing Knowledge is Important
Types of Knowledge
Types of Knowledge Resources
Main Processes for Knowledge Management
Creating Knowledge
Capturing and Codifying Knowledge
Business Box The Issue of Trust in Knowledge Management
Storing and Retrieving Knowledge
Transferring and Applying Knowledge
Wikis for Managing Knowledge
Knowledge Management Technologies
Repositories
Communication-based Tools
Stats Box Linkedin Groups as Communities of Practice
Executive Information Systems and Dashboards
Expert Systems
Using a Decision Support System
Decision Support Systems and Group Decision Support Systems
Business Intelligence
Data Warehousing
Data Mining
Making Ethical Decisions
Ethical Decision-Making
Index
Online In-Depth Guides (posted at the Instructor and Student Companion Sites: <a href="http://coltrane.wiley.com/db/www.wiley.com/college/belanger"><u>www.wiley.com/college/belanger</u></a>)
Hardware
Software
Networking Basics
Advanced database concepts
Spreadsheets
Funding information systems
Managing projects
Advanced security privacy and risk management

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