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| Preface | |
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| Introduction | |
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| The Value of Information | |
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| Focusing Story: How Information Cost Me (A Lot of) Money | |
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| A Day in My Technology-Free Life Blog | |
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| Data Information Knowledge and Wisdom | |
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| Information Literacy | |
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| Uses of Information | |
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| How I Use Information | |
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| How Businesses Use Information | |
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| Business Box Promising Information Careers | |
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| Information and Your Career | |
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| Introduction to Information Systems | |
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| Focusing Story: Registering for Classes in 1981 | |
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| Identifying My Information Systems | |
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| Why All Business Professionals Need to Be IS Managers | |
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| Components of a System | |
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| Overview of Systems | |
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| Components of a Business Information System | |
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| Foundations of Information Systems | |
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| Stats Box Growth of Applications in Apple���s App Store | |
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| How Information Systems Help Us Deal with Information | |
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| Business Box How Southwest Airlines Flies High with Information Systems | |
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| Information Systems and Change | |
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| How Information Systems Facilitate Organizational Change | |
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| Process Improvements | |
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| Automation | |
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| Control | |
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| Information Flow | |
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| Business Box Coopers Brewery: Using Information Systems for Quality and Sustainability | |
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| Common Information Systems | |
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| Evaluating Information | |
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| Focusing Story: Biased Information in a Trusted Outlet | |
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| How Good is This Information? | |
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| Being a Smart Information Consumer | |
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| Stats Box | |
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| Business Box Resume Fraud | |
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| My Online Life and Information Overload | |
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| Information Overload and the Need to Evaluate Information | |
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| Dimensions of Information Quality | |
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| Information Quality | |
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| Business Box Information Quality as an Ethical Issue | |
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| Evaluating Information Sources | |
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| Evaluating Information | |
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| Evaluating Usefulness | |
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| Evaluating Believability | |
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| Gaining Strategic Value from Information | |
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| Focusing Story: Healthcare on My Cell Phone | |
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| Strategic Information Systems | |
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| Strategic Planning Process | |
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| Strategic Business Planning | |
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| Stats Box | |
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| Information Systems Assessment | |
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| Information Systems Vision | |
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| Information Systems Architecture | |
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| Strategic Initiatives Identification | |
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| Advantages of IS Strategic Planning Process | |
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| Frameworks for Strategic Information Systems | |
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| Information Systems SWOT Analysis | |
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| SWOT Analysis of a Person? | |
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| Porter���s Five Competitive Forces Model | |
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| Porter���s Value Chain Analysis | |
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| Virtual Value Chain | |
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| Evaluating Strategic Initiatives | |
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| Critical Success Factors | |
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| CSFS for Implementing Web Portals in Saudi Arabia | |
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| What Does Yahoo! Need for Success? | |
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| Priority Matrix | |
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| Competitive Advantage at Outrigger Hotels and Resorts | |
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| Hyper-competition: Sustainability of Competitive Advantage | |
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| Google Vs. Yahoo! | |
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| Managing Information | |
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| Storing and Organizing Information | |
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| Focusing Story: The Database Behind Facebook | |
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| Data for an Amazon Order | |
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| Stats Box | |
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| Overview of Relational Databases | |
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| Databases and Database Management Systems | |
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| Connecting Data Elements | |
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| Databases vs. Spreadsheets (When to Use a DBMS) | |
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| Relational Databases | |
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| Database Diagrams | |
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| Finding Business Databases Online | |
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| The Compact Disc Database (CDDB) | |
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| Online Databases | |
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| Analyzing Information for Business Decision-Making | |
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| Focusing Story: How a Spreadsheet Saved Me (A Lot of) Money | |
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| Information and Decision-Making | |
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| Importance of Good Decision-Making Skills | |
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| What Kind of Information Do I Need? | |
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| Using Information for Decision-Making | |
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| Business Box Why Do Managers Make Bad Decisions? | |
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| Types of Decisions | |
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| A Decision-Making Process | |
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| Identify and Clearly Define the Problem | |
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| Determine Requirements and Goals | |
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| Identify Alternatives | |
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| Define the Criteria | |
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| Requirements Goals and Criteria | |
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| Select a Decision-Making Technique/tool | |
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| Evaluate the Alternatives Using the Criteria | |
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| Check That the Solution Solves the Problem | |
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| Information Retrieval and Analysis Tools | |
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| "What If " I Get a 75% on the Final? | |
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| Stats Box The Cost of Spreadsheet Errors | |
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| What- If? Analysis in Business | |
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| Transmitting Information | |
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| Focusing Story: I Want My Own WiFi!: The Emergence of the MiFi | |
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| Introduction and Definitions | |
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| Online Document Sharing | |
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| Network Components and Characteristics | |
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| Types of Networks | |
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| Wired vs. Wireless Networks | |
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| Broadband Networks | |
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| Broadband Penetration in the G7 Countries | |
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| Network Coverage | |
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| The Internet | |
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| Internet Applications | |
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| Stats Box | |
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| Internet Application of the Day: Get a Degree Online! | |
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| Internet vs. Intranet | |
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| Virtual Private Network (VPN) | |
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| A Future Internet? Internet2 and Business | |
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| Networking Architectures | |
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| Architectural Principles | |
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| Client/Server Architecture | |
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| Peer-to-Peer Architecture | |
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| Wireless Architecture | |
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| Service Oriented Architecture (SOA) | |
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| Software as a Service (SaaS) | |
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| Cloud Computing | |
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| Virtualization | |
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| Architecture and Principles | |
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| Communicating Information in Modern Organizations | |
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| Web 2.0 | |
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| Unified Communications (UC) | |
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| The Power of Wikinomics | |
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| Stats Box | |
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| Web 2.0 for Business | |
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| Web 3.0 | |
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| Securing Information | |
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| Focusing Story: My Mac is More Secured than Your Windows-based PC! | |
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| Introduction and Definitions | |
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| Information Security Concepts | |
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| Security Levels | |
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| How Protected is Your Computer? | |
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| Information Security Threats | |
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| Denial of Service | |
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| Unauthorized Access | |
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| Stats Box | |
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| Even Big Technology Companies Can be Hacked | |
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| Detecting Phishing | |
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| Theft and Fraud | |
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| Summary of Security Threats | |
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| Security Technologies and Solutions | |
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| Security Goals | |
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| Preventive Corrective and Detective Controls | |
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| Physical Security vs. Logical Security | |
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| User Profiles | |
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| How Strong is Your Password? | |
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| Biometrics | |
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| Firewalls | |
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| Rendering Data Unreadable: Encryption | |
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| Breaking the Encryption | |
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| Types of Cryptography | |
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| Virus Protection | |
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| Wireless Security | |
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| Stats Box | |
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| Security Policies | |
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| Business Box 2 How to Respond to a Security Crisis | |
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| Security Policies Compliance | |
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| Where���s the Security? | |
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| Risk Management | |
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| Protecting the Confidentiality and Privacy of Information | |
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| Focusing Story: The Reselling of Customer Data: The Choicepoint Story | |
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| Finding Mindy��� | |
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| Information Privacy Threats | |
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| Data Collection | |
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| Secondary Use of Information | |
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| Privacy Pizza | |
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| Concern for Information Privacy | |
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| Consequences of Privacy Violations | |
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| Individual Consequences: Identify Theft | |
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| Fraud Type from Identity Theft | |
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| Organizational Consequences: Company Reputation | |
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| Reputation Risks of Social Networking | |
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| Technologies and Solutions for Information Privacy | |
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| Surveillance Societies Around the World | |
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| Cookies and Cookie Managers | |
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| Privacy Policy Creation | |
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| Privacy Statement or Policy | |
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| Privacy and Facebook | |
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| Privacy Seals | |
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| Activity 9.4 Why Your Advisor can���t Talk to Your Parents | |
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| Government Information Privacy Regulations | |
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| Hippa and Identity Theft | |
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| Privacy and Ethics | |
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| Papa Privacy Policies and FERPA | |
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| Relationship between Security and Privacy | |
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| Using Information | |
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| Developing Information Systems | |
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| Focusing Story: The $6 Billion Software Bug | |
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| Time Cost and Quality | |
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| Determining Requirements | |
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| Software Development Methodologies | |
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| Traditional Systems Development Life Cycle | |
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| Planning Phase | |
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| Requirements Phase | |
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| Design Phase | |
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| Development Phase | |
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| Implementation Phase | |
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| Maintenance Phase | |
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| Advantages and Disadvantages of the SDLC | |
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| Stats Box Standish Chaos Report | |
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| Alternative Methodologies | |
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| Prototyping | |
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| Rapid Application Development (RAD) | |
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| Spiral Model | |
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| Comparing the Methods | |
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| Build or Buy Decision | |
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| How Open Source Software Impacts Build vs. Buy | |
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| Using Open Source in Business | |
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| Business Box Bad Economy Leads to More Open Source Software | |
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| What to Outsource | |
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| Outsourcing Information Systems | |
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| Outsourcing Models | |
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| Benefits and Risks of Outsourcing | |
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| Making the Outsourcing Decision | |
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| Business Box Reversing the Outsourcing Decision | |
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| Geographic Considerations | |
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| Information-Based Business Process | |
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| Focusing Story: Improving Processes is For Everyone! | |
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| How Many Steps in this Process? | |
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| What Is a Process? | |
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| Process Modeling | |
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| Model This! | |
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| Business Process Modeling Tools | |
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| Technology and Processes | |
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| Process Improvement | |
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| Levels of Change | |
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| Importance of Process Redesign | |
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| Redesign This! | |
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| Choicecare Physicians: Changing Access to Patient Records | |
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| Enterprise Information Systems | |
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| Focusing Story: Supply Chain Innovations at Wal-Mart | |
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| Finding The Components of an Enterprise System | |
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| Enterprise Systems | |
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| Personal vs. Enterprise Systems | |
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| Integration and Enterprise Systems | |
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| Characteristics of Enterprise Systems | |
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| Enterprise Resource Planning (ERP) | |
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| Benefits and Disadvantages of ERP Systems | |
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| The Power of ERP Data: How Slumberland Furniture Cleaned up its Supplier List | |
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| ERP is not Always a Horror Story: Cisco Implementation on Time and Budget | |
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| Top Seven Selected ERP Vendors | |
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| The Online Beer Game | |
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| Supply Chain Management Systems | |
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| Supply Chain���s Impact on Company Valuation | |
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| Customer Relationship Management | |
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| Customer Relationship Management Systems | |
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| Customer Service Life Cycle | |
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| Components of CRM | |
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| Self-servicing | |
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| CRM Vendors | |
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| CRM Implementation Options | |
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| Not Just Technology: Training People for CRM At British Telecom | |
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| Benefits and Limitations of CRM | |
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| Customer Managed Interactions (CMI) | |
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| Information for Electronic Business | |
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| Focusing Story: The iPod and The Music Industry | |
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| Why is E-business Important? | |
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| Introduction to E-business | |
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| Types of E-businesses | |
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| Retail E-commerce in The United States | |
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| E-business Models | |
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| What is a Business Model? | |
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| B2C E-business Models | |
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| Changing The Business Model: Furniture.com | |
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| B2C E-business Enablers | |
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| Technological Enablers | |
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| Critical Mass | |
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| B2C E-business Impacts | |
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| E-channel Compression (Disintermediation) | |
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| E-channel Expansion | |
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| Why Would I Trust them or Buy from Them? | |
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| Design for B2C E-Business | |
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| Business-to-Business (B2B) | |
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| B2B vs. B2C E-business | |
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| B2B E-business Models | |
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| Where is My Web Page? | |
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| Search Engine Optimization | |
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| Trends in E-business | |
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| Mobile Business | |
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| Mobile Behaviors | |
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| Global e-Business | |
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| E-business in Ontario | |
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| USA.Gov | |
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| E-government | |
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| Information and Knowledge for Business Decision Making | |
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| Focusing Story: Managing Knowledge by Texting | |
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| How You Manage Knowledge | |
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| Knowledge Management | |
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| Why Managing Knowledge is Important | |
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| Types of Knowledge | |
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| Types of Knowledge Resources | |
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| Main Processes for Knowledge Management | |
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| Creating Knowledge | |
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| Capturing and Codifying Knowledge | |
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| Business Box The Issue of Trust in Knowledge Management | |
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| Storing and Retrieving Knowledge | |
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| Transferring and Applying Knowledge | |
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| Wikis for Managing Knowledge | |
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| Knowledge Management Technologies | |
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| Repositories | |
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| Communication-based Tools | |
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| Stats Box Linkedin Groups as Communities of Practice | |
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| Executive Information Systems and Dashboards | |
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| Expert Systems | |
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| Using a Decision Support System | |
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| Decision Support Systems and Group Decision Support Systems | |
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| Business Intelligence | |
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| Data Warehousing | |
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| Data Mining | |
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| Making Ethical Decisions | |
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| Ethical Decision-Making | |
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| Index | |
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| Online In-Depth Guides (posted at the Instructor and Student Companion Sites: <a href="http://coltrane.wiley.com/db/www.wiley.com/college/belanger"><u>www.wiley.com/college/belanger</u></a>) | |
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| Hardware | |
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| Software | |
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| Networking Basics | |
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| Advanced database concepts | |
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| Spreadsheets | |
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| Funding information systems | |
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| Managing projects | |
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| Advanced security privacy and risk management | |