Complete Guide to Knowledge Management A Strategic Plan to Leverage Your Company's Intellectual Capital

Name: Complete Guide to Knowledge Management A Strategic Plan to Leverage Your Company's Intellectual Capital
Price: 23.3 USD
Availability: InStock
ISBN: 9780470881293

ISBN-10: 0470881291

ISBN-13: 9780470881293

Edition: 2011 (Guide (Instructor's))

Authors: Edna Pasher, Tuvya Ronen

List price: $37.99

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Description:

Strategic Knowledge Management addresses all those topics in knowledge management that a manager needs to ensure organizational success. The book proceeds through an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital (the link between strategy and knowledge management) and how to establish an appropriate culture. It continues through the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing, knowledge capturing processes, utilizing customers' knowledge, and methods for measuring the performance of increasing intellectual capital. The chapters are composed of short theoretical…

Book details

List price: $37.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 3/4/2011
Binding: Hardcover
Pages: 224
Size: 6.30" wide x 9.10" long x 1.00" tall
Weight: 0.836
Language: English



Acknowledgments


Preface: Getting Started on Your Knowledge Management Journey



The Motivation toward Knowledge Management: Combining the Tactical with the Strategic



Making the Business Case for Managing Intellectual Capital



The Importance of Strategy in Knowledge Management



The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization



The Human Focus: Understanding and Managing Knowledge Workers



Managing Interactions for Knowledge Creation and Sharing



Capturing and Reusing Existing Knowledge



The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions



Measuring and Managing the Performance of Proper Knowledge Work



Innovating for a New Beginning


Conclusion: Implementing Knowledge Management-A Step-by-Step Process


Appendix: Defining Key Terms


Notes


Index