Silent Language of Leaders How Body Language Can Help - Or Hurt - How You Lead

ISBN-10: 0470876360
ISBN-13: 9780470876367
Edition: 2011
List price: $16.99 Buy it from $9.79
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Description: Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major  More...

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Book details

List price: $16.99
Copyright year: 2011
Publisher: John Wiley & Sons, Limited
Publication date: 5/10/2011
Binding: Hardcover
Pages: 288
Size: 6.00" wide x 8.50" long x 1.00" tall
Weight: 1.144
Language: English

Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major clients or partners. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting or stand at the podium at a speaking engagement or the amount of eye contact they give in a one-on-one meeting. Despite an abundance of leadership development programs and books that focus on effective communication, there?s little understanding of how nonverbal communication affects?positively or negatively?a leader?s success.In The Silent Language of Leadership, Carol Kinsey Goman explains that personal space, physical gestures, posture, facial expressions, and eye contact communicate louder than words and, thus, can be used strategically to help leaders manage, motivate, lead global teams, and communicate clearly in the digital age. Drawing on compelling psychological and neuroscience research, she shows leaders how to adjust their body language for maximum effect and offers advice for global business leaders. Some of the advice includes: Avoid shallow breathing while giving a pep talk to employees. Research shows that a shallow breather can make an entire room feel anxious and thus lead listeners to not believe the speaker. When meeting with employees in your organization with whom you don?t interact often, give them an eyebrow flash?the rapid raising of the inside corners of the eyebrow. This signal is used mostly involuntarily, for example, when you run into someone you know on the street. But it is also a powerful way to subtly show recognition and interest in someone. At the next business dinner or face-to-face meeting, find a table that allows you to sit at right angles to each other. Research shows that people are more interactive when seated at right angles that when straight across from each other. Next time you?re leading a meeting, notice if any audience members cover or block their mouths, which usually indicates skepticism. If you see this gesture, stop talking and address their disbelief: ?I know some of you have doubts about what I?ve just said,? or ?You look skeptical. Can you tell me what your concerns are??Profound changes are shaking up our lives and the kind of leaders the world seeks: sharp economic swings, increasing global competitiveness, new technologies, social and cultural shifts, and the reshaping of our organizations. As the pace of change continues to accelerate, leaders need every tool available?including nonverbal skills?to improve their credibility and stay ahead of the curve.

Carol Kinsey Goman, PhD, is president of Kinsey Consulting Services. Goman's clients include over 200 organizations in 24 countries, such as Consolidated Edison, Royal Bank of Canada, PepsiCo, Hewlett-Packard, and Expedia. Her work has been featured on CNN, Bloomberg TV, and NBC News.

Introduction: The Leadership-Body Language Connection
Leadership at a Glance
Your Three Brains
Wired for Body Language
The Eye of the Beholder
Personal Curb Appeal
Five Mistakes People Make Reading Your Body Language
When Your Body Doesn't Match Your Words
The Body Language of a Great Leader
Negotiation
Four Tips for Reading Body Language
Are They with You or Against You?
Dealing with the Disengaged
Are They Bluffing?
Body Language Guidelines for Negotiators
Leading Change
This Is Your Brain on Change
The Body-Mind Connection
Announcing Change
What Do People Want from You?
The Power of Empathy
Collaboration
The Universal Need for Collaboration
Wired to Connect
Six Body Language Tips for Inclusion
The Importance of How You Say What You Say
Using Space
Dress for Success
What Your Office Says About You
Familiarity Breeds Collaboration
Communicating Virtually and Face-to-Face
Technology, the Great Enabler
Six Tips for a Conference Call
Important Tips for Videoconferencing
Technology Brings a New Range of Communication Options
What's So Great About Face-to-Face?
He Leads, She Leads
The Neuroscience of Gender
Why Jane Doesn't Lead
Thirteen Gender-Based Differences in Nonverbal Communication
Leadership Styles of Men and Women
The Body Language of Male and Female Leaders
Body Language Tips for Male and Female Leaders
Men Are from Mars, Women Are from Venus
Working with Global Teams
Culture
Cross-Cultural Body Language
Lessons Learned
International Body Language
Greeting Behaviors
Business Cards
Time
Distance and Touch
Eye Contact
Seating
Emotions
Women
Closing Words of Advice
The Nonverbal Future of Leadership
All Generations Bring Change
The New Generation of Workers
Gen Y and the Future of Visual Technology
The Future of Leadership
Predictions for the Future of Body Language
Acknowledgments
Notes
About the Author
Index

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