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Intelligent Company Five Steps to Success with Evidence-Based Management

ISBN-10: 0470685956
ISBN-13: 9780470685952
Edition: 2010
List price: $26.99
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Book details

List price: $26.99
Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 2/26/2010
Binding: Hardcover
Pages: 252
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.254
Language: English

About the Author
Foreword
Acknowledgements
The Data-Knowledge Crunch
Introduction
The data and information explosion
The failure to turn data into mission-critical insights
Investment in business intelligence
Evidence-based management
Conclusions
The Evidence-Based Management Model
Introduction
Evidence-based medicine
The scientific method
The EbM model explained
Conclusions
Identifying Objectives and Information Needs
Introduction
How a police 'SWAT' team uses EbM
Step 1 - sub-step one: what do we need to know?
Strategic performance management frameworks
A strategy map as a hypothesis
Who needs to know what, when and why?
What are the most important unanswered questions?
Ten steps for creating good KPQs and KAQs
Conclusions
Collecting the Right Data
Introduction
Key performance indicators and building evidence
Collecting the right data
What is evidence and what is data?
Data collection methodologies
Quantitative data collection methods
Qualitative data techniques
Using both quantitative and qualitative data
Making data collection part of the job
Engaging pepole in data collection
Assigning meaning to data
Reliability and validity
Planning the data collection process
The role of IT infrastructure and applications in the collection of data
Conclusions
Analyse the Data and Gain Insights
Introduction
Data analysis
Budgeting and planning
Reporting and consolidation
Value-driver modelling
Experimentation
Role of IT infrastructure and applications in analysing data
Conclusions
Present and Communicate the Information
Introduction
How to get the attention of decision makers
Publishing analogies
Guidance for presenting information
The role of IT infrastructure and applications in presenting information
Conclusions
Turning Information into Actionable Knowledge
Introduction
Ensure that the available evidence is used to make the best decisions
Turning knowledge into action
The knowing doing gap
Conclusions
Conclusion and Action Checklist
Introduction
Action checklist
Final words
References
Index

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