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| What is interaction design? | |
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| Introduction | |
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| Good and poor design | |
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| What is interaction design? | |
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| The user experience | |
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| The process of interaction design | |
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| Interaction design and the user experience | |
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| Understanding and conceptualizing interaction | |
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| Introduction | |
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| Understanding the problem space and conceptualizing design | |
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| Conceptual models | |
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| Interface metaphors | |
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| Interaction types | |
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| Paradigms, theories, models, and frameworks | |
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| Cognitive aspects | |
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| Introduction | |
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| What is cognition? | |
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| Cognitive frameworks | |
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| Social interaction | |
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| Introduction | |
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| Being social | |
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| Face-to-face conversations | |
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| Remote conversations | |
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| Telepresence | |
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| Co-presence | |
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| Emergent social phenomena | |
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| Emotional interaction | |
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| Introduction | |
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| Emotions and the user experience | |
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| Expressive interfaces | |
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| Frustrating interfaces | |
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| Persuasive technologies and behavioural change | |
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| Anthropomorphism and zoomorphism | |
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| Models of emotion | |
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| Interfaces | |
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| Introduction | |
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| Interface types | |
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| Natural user interfaces | |
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| Which interface? | |
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| Data gathering | |
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| Introduction | |
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| Five key issues | |
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| Data recording | |
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| Interviews | |
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| Questionnaires | |
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| Observation | |
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| Choosing and combining techniques | |
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| Data analysis, interpretation, and presentation | |
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| Introduction | |
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| Qualitative and quantitative | |
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| Simple quantitative analysis | |
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| Simple qualitative analysis | |
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| Tools to support data analysis | |
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| Using theoretical frameworks | |
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| Presenting the findings | |
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| The process of interaction design | |
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| Introduction | |
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| What is involved in interaction design? | |
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| Some practical issues | |
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| Establishing requirements | |
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| Introduction | |
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| What, How, and Why? | |
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| What are requirements? | |
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| Data gathering for requirements | |
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| Data analysis, interpretation, and presentation | |
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| Task description | |
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| Task analysis | |
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| Design, prototyping, and construction | |
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| Introduction | |
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| Prototyping and construction | |
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| Conceptual design: moving from requirements to first design | |
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| Physical design: getting concrete | |
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| Using scenarios in design | |
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| Using prototypes in design | |
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| Support for design | |
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| Introducing evaluation | |
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| Introduction | |
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| The why, what, where, and when of evaluation | |
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| Types of evaluation | |
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| Evaluation case studies | |
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| What did we learn from the case studies? | |
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| An evaluation framework | |
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| Introduction | |
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| DECIDE: A framework to guide evaluation | |
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| Evaluation Studies: From Controlled to Natural Settings | |
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| Introduction | |
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| Usability testing | |
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| Experiments | |
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| Field studies | |
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| Evaluation: Inspections, Analytics and Models | |
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| Introduction | |
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| Inspections: heuristic evaluation and walkthroughs | |
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| Analytics | |
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| Predictive models | |