Theorizing Crisis Communication

ISBN-10: 0470659300

ISBN-13: 9780470659304

Edition: 2013

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Description: Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man–made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events

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Book details

List price: $42.95
Copyright year: 2013
Publisher: John Wiley & Sons, Incorporated
Publication date: 2/22/2013
Binding: Paperback
Pages: 280
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.792
Language: English

Timothy L. Sellnow is Professor of Risk and Crisis Communication in the Department of Communication at the University of Kentucky, Lexington, and currently serves as theme leader for the risk communication research team at the National Center for Food Protection and Defense, a Center of Excellence sponsored by the Department of Homeland Security. Sellnow's primary research and teaching focus is on risk and crisis communication. Much of his recent research focuses on strategic communication for mitigating the impact of and maintaining resilience in response to potential terrorist attacks--particularly bioterrorism. His work on crisis, risk, and communication has appeared in the Handbook of Crisis and Risk Communication ; International Encyclopedia of Communication ; Communication Yearbook , Public Relations Review ; Communication Studies ; Journal of Business Ethics ; and many others. Sellnow is the co-author of three books on crisis and risk communication and is the past editor of the Journal of Applied Communication Research .

Matthew W. Seeger is Professor and Chair of the Department of Communication at Wayne State University. His research interests concern crisis and risk communication, crisis response and agency coordination, health communication, the role of media in crisis, crisis and communication ethics, failure of complex systems, and post-crisis renewal. He has worked closely with the United States Centers for Disease Control and Prevention on communication and the anthrax attack and on communication and pandemic influenza preparedness. He is an affiliate of the National Center for Food Protection and Defense where he studies issues of food safety and recalls. His work has appeared in the Handbook of Crisis and Risk Communication , International Encyclopedia of Communication , Journal of Health Communication Research , Journal of Applied Communication Research , and the Journal of Organizational Change Management , among many others. Seeger is the author or co-author of five books on crisis and risk communication.

Notes on Authors
Introduction to Crisis Communication Theory
Defining Crisis
Defining Communication
Theory
Plan for This Book
Conclusion
Theories of Communication and Crisis Development
Assumptions of Stage Models
Three-Stage Model
Fink's Four-Stage Cycle
Turner's Six-Stage Sequence of Failure in Foresight
Crisis and Emergency Risk Communication
Conclusion
Theories of Communication and Warning
Detection of Risks
Functional Approaches to Communication and Warning
Hear-Confirm-Understand-Decide-Respond Model
Protective Action Decision Model
Integrated Model of Food Recall
Emerging Warning Systems
Conclusion
Theories of Communication and Crisis Outcomes
Organizational Learning
Sensemaking
Organizational Legitimacy
Situational Crisis Communication Theory
Discourse of Renewal
Conclusion
Theories of Communication and Emergency Response
Assumptions of Communication and Emergency Response
Chaos Theory and Emergent Self-Organization
Theories of Communication and Crisis Coordination
Communication and Community Resilience
Four-Channel Model of Communication
Conclusion
Theories of Communication and Mediated Crises
News Framing Theory
Focusing Events
Uses and Gratifications Theory
Crisis News Diffusion
Diffusion of Innovations
Conclusion
Theories of Influence and Crisis Communication
Apologia
Image Repair
Kategoria
Dramatism
Narrative Theory
Conclusion
Theories of Communication and Risk Management
Mindfulness
High Reliability Organizations
Precautionary Principle
Cultural Theory
Risk Communication as Argument
Conclusion
Theories of Crisis Communication and Ethics
Ethics
Crisis Communication as an Ethical Domain
Responsible Communication
Significant Choice
The Ethic of Care
Virtue Ethics
Justice
Applications of Moral Theory to Crisis
Conclusion
Using Theories of Crisis Communication
Minimization of Communication in an All-Hazards Approach
The Practicality of Theory in Understanding Crisis Communication
The Pathway for Inspiring Meaningful Change
Successful Connections Linking Theory-Based Research and Practitioners
Promising New Lines of Research
Persistent Challenges
A Final Word
Index
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