Business Ethics How to Design and Manage Ethical Organizations

ISBN-10: 0470639946
ISBN-13: 9780470639948
Edition: 2012
Authors: Denis Collins
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Description: Collins Business Ethics: An Organization Systems Approach to Designing Ethical Organizations provides theoretical and practical information to help create organizations of high integrity and superior performance. The text offers ways to design  More...

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Book details

List price: $181.99
Copyright year: 2012
Publisher: John Wiley & Sons, Limited
Publication date: 11/25/2011
Binding: Paperback
Pages: 592
Size: 7.50" wide x 9.00" long x 0.75" tall
Weight: 2.970
Language: English

Collins Business Ethics: An Organization Systems Approach to Designing Ethical Organizations provides theoretical and practical information to help create organizations of high integrity and superior performance. The text offers ways to design organizations that reinforce ethical behavior and reduce risks. Its organized based on an "Optimal Ethics Systems Model" which includes ethical job candidates, decision making, training, officers and hotlines, leadership, work goals and performance appraisals, environmental management, and community outreach. Early chapters present types of ethical issues organizations face, history of government regulation, the importance and extent of codes of ethics and conduct, an ethical decision-making framework, and the importance and extent of managing the natural environment and being a good corporate citizen as well as new ideas and models. In addition, Collins provides a much broader array of best practices in business ethics to immediately implement many of the management techniques.

Background
Unethical Behaviors in Organizations and Human Nature
Daily Occurrence of Ethical Dilemmas
Unethical Behaviors at Work
Extent
Managers as Victims
Profession and Industry Issues
Operation Areas
Costs Associated with Unethical Behaviors
Legal Costs
Employee Theft
Monitoring Costs
Reputation Costs
Abusive Treatment Costs
Recruitment and Turnover Costs
Competitive Advantages of Ethical Organizations
Tips and Techniques
Best Practice in Use
Let's Build a Building
Human Nature
Born with Prior Knowledge of Right and Wrong
Born Good
Born with Inherited Sin
Born Morally Neutral
Cognitive Development
Stages of Moral Development
Lies and Cheating
Why Do Good People Behave Unethically?
Unintended Unethical Behaviors
Choosing Between Competing Values
Intentional Unethical Behaviors
Failure to Report Unethical Behaviors
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
An Historical Perspective on Business Ethics
Economic Growth and Business Ethics in Precapitalist America
Christopher Columbus's Arrival
Roanoke and Jamestown Settlements
Plymouth Settlement
Buildup to the Revolutionary War
Freedom, Rights, and the Ethics of Capitalism
Adam Smith's Capitalism
Smith on Labor Issues
Economic Growth under Capitalism
The Industrial Revolution
New Laws: Antitrust, Charters, and Liabilities
Labor Issues
Slavery
Strikes and Labor Unions
Let's Build a Building
Wages and Compensation
Best Practice in Use
Further Expansion of Stakeholder Rights
Federal Sentencing Guidelines
B Corporation
The Optimal Ethics Systems Model
Tips and Techniques
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Getting Everyone on Board
Hiring Ethical People
Importance of an Ethics Screen
The Six-Step Ethics Job Screen Process
Ethics Screen Notice
Best Practice in Use
Legal Ground Rules
Title VII of the Civil Rights Act
Disparate Impacts
Affi rmative Action
Other Legal Issues
Behavioral Information
Resumes
Reference Checks
Tips and Techniques
Background Checks
Integrity Tests
Let's Build a Building
Personality Traits and Related Characteristics
Conscientiousness
Organizational Citizenship Behavior
Social Dominance Orientation and Bullying
Mental Disability Tests
Interview Questions
Previous Ethical Dilemmas
Visual Lie Detection
Realistic Job Previews
Post-Interview Tests
Drug Testing
Polygraphs
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Codes of Ethics and Codes of Conduct
Difference between a Code of Ethics and a Code of Conduct
Purpose and Importance of Codes
Demonstrate Managerial Concern for Ethics
Convey a Particular Set of Values and Obligations
Meet Legal Requirements and Industry Trends
Positive Impact on Employee Behaviors
Code of Ethics Content
International Codes
Creating a Code of Ethics
Let's Build a Building
Connecting Code of Ethics to Strategic Planning
Code of Conduct Content
Tips and Techniques
Code of Conduct Relevancy
Business Gratuities
Email
Best Practice in Use
Implementing an Effective Code Communication Strategy
Annual Code of Ethics Assessment
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Ethical Decision Making
Ethical Behavior Model
Individual Characteristics (A)
Ethical Beliefs and Sensitivities (B)
Ethical Intuitions (C)
Theory of Planned Behavior (D)
Issue's Moral Intensity (E)
Organization Characteristics (F)
Ethical Intentions (G)
Rational Ethical Decision Making (H)
Rotary International's Four-Way Test
Raytheon's Ethics Quick Test
Best Practice in Use
A Systematic Rational Ethical Decision-Making Framework
The Six Ethical Theories
Let's Build a Building
Reaching a Moral Conclusion
Persuading Others
Tips and Techniques
Ten "Ethical Hazard Approaching" Signs
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Ethics Training
Building Trust and an Ethical Culture
Extent of Ethics Training
Who to Train
Web-Based Ethics Training
The Workshop Facilitator
Framing the Training Workshop
Ethics Training Options
Ethical Culture Assessment
Code of Conduct Analysis
Code of Conduct Content
Applying the Code of Conduct to Specifi c Situations
Best Practice in Use
Outcome of Code of Conduct Violations
Typical Behaviors Experienced
Let's Build a Building
Apply the Systematic Rational Ethical Decision-Making Framework
Tips and Techniques
Create Business Ethics Scenarios for Discussion
Fraud and Theft Exploration
Level of Moral Development Analysis
Ethics Personality Measures
Benchmark to an Ideal Employee
Work as a Calling
Assessing the Ethics Training Workshops
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Respecting Employee Diversity
Four Dimensions of Diversity
Permanent Dimension
Evolving Dimension
Personality Dimension
Organizational Dimension
History of Ethnic and Religious Diversity and Discrimination
Population Diversity Growth
Discriminatory Employment Practices
Illegal (Undocumented) Immigrants
Self-Categorization
Workplace Discrimination
Gender Discrimination Issues
Race and Ethnicity Discrimination Issues
Religious Discrimination Issues
Age Discrimination Issues
Disability Discrimination Issues
Sexual Orientation Discrimination Issues
Harassment
Dating, Sexual Harassment, and Hostile Work Environment
Let's Build a Building
Retaliation for Discrimination Claim
Competitive Advantages of Diversity Management
Best Operational Practices for Managing Diversity
Best Practice in Use
Implementing a Diversity Initiative
Diversity Training
Diversity Discussion Guidelines
Tips and Techniques
Diversity Training Exercises
Who Are You?
Dominant Group and Subordinate Group Awareness
The Dominant Group's Status
Implicit Attitude Test (IAT)
Experiences Being Prejudged
Individual Uniqueness and Commonalities
Sexual Harassment
Communication Style
Summary
Key Words
Chapter Questions
Ancillary Materials
In the Real World: Enron
Notes
Daily Internal Operations
Ethics Reporting Systems
Employee Silence on Ethical Misconduct
Extent of Employee Silence
Reasons for Employee Silence
Ethically Approachable Managers
Ethics & Compliance Offi cer
ECO Duties and Skills
Tips and Techniques
Managing an Internal Reporting System
Ombudsperson
Best Practice in Use
Chaplains
Let's Build a Building
Assist Lines
Types of Inquiries
Effective Assist Lines
How an Assist Line Works
Whistle-blowing
When to Blow the Whistle
The False Claims Act
Reporting Tax Fraud
Whistle-blower Protection Laws
Sarbanes-Oxley Act of 2002 (SOX)
Negative Outcomes for Whistle-blowers
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Managers as Ethical Leaders and Role Models
Managers as Ethical Role Models
Role Modeling
Stage of Moral Development and Ethical Role Models
Personal Integrity
Managerial Power and Leadership Styles
Exercise of Power
Authoritarian Leadership Style
Participatory Leadership Style
Ethical Leadership
Ethical Leadership Survey
Tips and Techniques
Virtue Ethics Survey
Servant Leadership
Best Practice in Use
Employee Feedback
A Great Place to Work
Let's Build a Building
Organization and Work Goals
Holistic Organizational Goals
Stretch Goals
Goal Setting
Stress Management
Employee Performance Appraisals
Unethical Behaviors
Living Up to the Code of Ethics Performance Appraisals
Ideal Employee Attitudes and Behaviors Performance Appraisals
Collection and Evaluation Issues
Performance Appraisal Feedback
Disciplining Work Rule Violations
Major Infractions
Minor Infractions
Forgiveness
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Engaging and Empowering Ethical Employees
Extent of Employee Engagement
Engaging Employees
Human Needs
Job Satisfaction
Organizational Justice
Unethical Bullies
Meaningful Work
Measuring Employee Engagement
Employee Empowerment
Best Practice in Use
Who to Empower?
Measuring a Manager's Empowerment Behaviors
Let's Build a Building
Empowering Through Teams
Empowering Effective Teams
Open Book Management
Tips and Techniques
Appreciative Inquiry
Daily Performance Refl ections
Empowering Through Group-Based Financial Incentives
Scanlon-Type Gainsharing Plans
Profit Sharing
Stock Option and Stock Purchase Plans
Employee Stock Option Plans (ESOPs)
Cooperatives
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Being a Good Citizen
Environmental Management
Environmental Trends and Climate Change
Environmental Trends
Climate Change
Climate Change Impacts
Environmental Organizations
Government and Market Responses
Government Regulation
International Agreements
Cap and Trade and Climate Exchanges
Other Efforts
Competitive Advantages of Being Eco-Friendly
Going Green Examples
Walmart
Green Business Parks
Going Green Actions
Tips and Techniques
Let's Build a Building
Managing the Environmental Change Process
Green Mission Statement
Green Suppliers
Best Practice in Use
Environmental Management System (EMS)
Environmental Risk Assessment
The Natural Step (TNS) Framework and Cost Reductions
Product Packaging and Design
Green Buildings
Environmental Performance Indicators and Sustainability Reporting
Carbon Offsets and Green Philanthropy
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Community Outreach and Respect
Extent of Social Responsibilities
Work-Life Balance
Business Case for Community Involvement
International Corporate Citizenship
Double Standards Problem
United Nations Global Compact Principles
Managing Stakeholders
Interpenetrating Systems Model
Multiple Stakeholder Demands
Stakeholder Dialogues
Philanthropy and Volunteerism
Let's Build a Building
What to Give
Giving Money
Giving Products or Services
Tips and Techniques
Giving Skills
Giving Job Opportunities
Social Entrepreneurship
To Whom to Give
Reactive Giving
Outsource Giving
Strategic Philanthropy
Community Involvement Management Process
Community Involvement as Employee Training
Best Practice in Use
Networking
Community Reputation Assessment
Social Performance Reporting
Summary
Key Words
Chapter Questions
In the Real World: Enron
Ancillary Materials
Notes
Index

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