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| Background | |
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| Unethical Behaviors in Organizations and Human Nature | |
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| Daily Occurrence of Ethical Dilemmas | |
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| Unethical Behaviors at Work | |
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| Extent | |
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| Managers as Victims | |
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| Profession and Industry Issues | |
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| Operation Areas | |
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| Costs Associated with Unethical Behaviors | |
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| Legal Costs | |
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| Employee Theft | |
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| Monitoring Costs | |
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| Reputation Costs | |
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| Abusive Treatment Costs | |
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| Recruitment and Turnover Costs | |
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| Competitive Advantages of Ethical Organizations | |
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| Tips and Techniques | |
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| Best Practice in Use | |
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| Let's Build a Building | |
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| Human Nature | |
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| Born with Prior Knowledge of Right and Wrong | |
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| Born Good | |
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| Born with Inherited Sin | |
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| Born Morally Neutral | |
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| Cognitive Development | |
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| Stages of Moral Development | |
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| Lies and Cheating | |
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| Why Do Good People Behave Unethically? | |
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| Unintended Unethical Behaviors | |
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| Choosing Between Competing Values | |
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| Intentional Unethical Behaviors | |
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| Failure to Report Unethical Behaviors | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| An Historical Perspective on Business Ethics | |
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| Economic Growth and Business Ethics in Precapitalist America | |
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| Christopher Columbus's Arrival | |
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| Roanoke and Jamestown Settlements | |
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| Plymouth Settlement | |
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| Buildup to the Revolutionary War | |
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| Freedom, Rights, and the Ethics of Capitalism | |
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| Adam Smith's Capitalism | |
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| Smith on Labor Issues | |
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| Economic Growth under Capitalism | |
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| The Industrial Revolution | |
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| New Laws: Antitrust, Charters, and Liabilities | |
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| Labor Issues | |
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| Slavery | |
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| Strikes and Labor Unions | |
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| Let's Build a Building | |
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| Wages and Compensation | |
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| Best Practice in Use | |
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| Further Expansion of Stakeholder Rights | |
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| Federal Sentencing Guidelines | |
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| B Corporation | |
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| The Optimal Ethics Systems Model | |
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| Tips and Techniques | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Getting Everyone on Board | |
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| Hiring Ethical People | |
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| Importance of an Ethics Screen | |
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| The Six-Step Ethics Job Screen Process | |
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| Ethics Screen Notice | |
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| Best Practice in Use | |
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| Legal Ground Rules | |
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| Title VII of the Civil Rights Act | |
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| Disparate Impacts | |
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| Affi rmative Action | |
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| Other Legal Issues | |
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| Behavioral Information | |
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| Resumes | |
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| Reference Checks | |
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| Tips and Techniques | |
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| Background Checks | |
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| Integrity Tests | |
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| Let's Build a Building | |
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| Personality Traits and Related Characteristics | |
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| Conscientiousness | |
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| Organizational Citizenship Behavior | |
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| Social Dominance Orientation and Bullying | |
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| Mental Disability Tests | |
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| Interview Questions | |
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| Previous Ethical Dilemmas | |
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| Visual Lie Detection | |
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| Realistic Job Previews | |
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| Post-Interview Tests | |
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| Drug Testing | |
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| Polygraphs | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Codes of Ethics and Codes of Conduct | |
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| Difference between a Code of Ethics and a Code of Conduct | |
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| Purpose and Importance of Codes | |
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| Demonstrate Managerial Concern for Ethics | |
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| Convey a Particular Set of Values and Obligations | |
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| Meet Legal Requirements and Industry Trends | |
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| Positive Impact on Employee Behaviors | |
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| Code of Ethics Content | |
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| International Codes | |
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| Creating a Code of Ethics | |
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| Let's Build a Building | |
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| Connecting Code of Ethics to Strategic Planning | |
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| Code of Conduct Content | |
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| Tips and Techniques | |
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| Code of Conduct Relevancy | |
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| Business Gratuities | |
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| Email | |
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| Best Practice in Use | |
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| Implementing an Effective Code Communication Strategy | |
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| Annual Code of Ethics Assessment | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Ethical Decision Making | |
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| Ethical Behavior Model | |
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| Individual Characteristics (A) | |
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| Ethical Beliefs and Sensitivities (B) | |
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| Ethical Intuitions (C) | |
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| Theory of Planned Behavior (D) | |
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| Issue's Moral Intensity (E) | |
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| Organization Characteristics (F) | |
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| Ethical Intentions (G) | |
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| Rational Ethical Decision Making (H) | |
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| Rotary International's Four-Way Test | |
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| Raytheon's Ethics Quick Test | |
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| Best Practice in Use | |
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| A Systematic Rational Ethical Decision-Making Framework | |
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| The Six Ethical Theories | |
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| Let's Build a Building | |
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| Reaching a Moral Conclusion | |
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| Persuading Others | |
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| Tips and Techniques | |
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| Ten "Ethical Hazard Approaching" Signs | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Ethics Training | |
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| Building Trust and an Ethical Culture | |
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| Extent of Ethics Training | |
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| Who to Train | |
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| Web-Based Ethics Training | |
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| The Workshop Facilitator | |
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| Framing the Training Workshop | |
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| Ethics Training Options | |
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| Ethical Culture Assessment | |
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| Code of Conduct Analysis | |
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| Code of Conduct Content | |
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| Applying the Code of Conduct to Specifi c Situations | |
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| Best Practice in Use | |
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| Outcome of Code of Conduct Violations | |
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| Typical Behaviors Experienced | |
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| Let's Build a Building | |
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| Apply the Systematic Rational Ethical Decision-Making Framework | |
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| Tips and Techniques | |
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| Create Business Ethics Scenarios for Discussion | |
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| Fraud and Theft Exploration | |
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| Level of Moral Development Analysis | |
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| Ethics Personality Measures | |
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| Benchmark to an Ideal Employee | |
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| Work as a Calling | |
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| Assessing the Ethics Training Workshops | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Respecting Employee Diversity | |
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| Four Dimensions of Diversity | |
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| Permanent Dimension | |
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| Evolving Dimension | |
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| Personality Dimension | |
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| Organizational Dimension | |
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| History of Ethnic and Religious Diversity and Discrimination | |
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| Population Diversity Growth | |
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| Discriminatory Employment Practices | |
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| Illegal (Undocumented) Immigrants | |
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| Self-Categorization | |
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| Workplace Discrimination | |
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| Gender Discrimination Issues | |
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| Race and Ethnicity Discrimination Issues | |
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| Religious Discrimination Issues | |
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| Age Discrimination Issues | |
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| Disability Discrimination Issues | |
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| Sexual Orientation Discrimination Issues | |
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| Harassment | |
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| Dating, Sexual Harassment, and Hostile Work Environment | |
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| Let's Build a Building | |
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| Retaliation for Discrimination Claim | |
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| Competitive Advantages of Diversity Management | |
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| Best Operational Practices for Managing Diversity | |
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| Best Practice in Use | |
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| Implementing a Diversity Initiative | |
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| Diversity Training | |
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| Diversity Discussion Guidelines | |
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| Tips and Techniques | |
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| Diversity Training Exercises | |
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| Who Are You? | |
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| Dominant Group and Subordinate Group Awareness | |
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| The Dominant Group's Status | |
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| Implicit Attitude Test (IAT) | |
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| Experiences Being Prejudged | |
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| Individual Uniqueness and Commonalities | |
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| Sexual Harassment | |
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| Communication Style | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| Ancillary Materials | |
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| In the Real World: Enron | |
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| Notes | |
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| Daily Internal Operations | |
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| Ethics Reporting Systems | |
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| Employee Silence on Ethical Misconduct | |
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| Extent of Employee Silence | |
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| Reasons for Employee Silence | |
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| Ethically Approachable Managers | |
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| Ethics & Compliance Offi cer | |
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| ECO Duties and Skills | |
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| Tips and Techniques | |
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| Managing an Internal Reporting System | |
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| Ombudsperson | |
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| Best Practice in Use | |
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| Chaplains | |
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| Let's Build a Building | |
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| Assist Lines | |
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| Types of Inquiries | |
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| Effective Assist Lines | |
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| How an Assist Line Works | |
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| Whistle-blowing | |
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| When to Blow the Whistle | |
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| The False Claims Act | |
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| Reporting Tax Fraud | |
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| Whistle-blower Protection Laws | |
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| Sarbanes-Oxley Act of 2002 (SOX) | |
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| Negative Outcomes for Whistle-blowers | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Managers as Ethical Leaders and Role Models | |
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| Managers as Ethical Role Models | |
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| Role Modeling | |
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| Stage of Moral Development and Ethical Role Models | |
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| Personal Integrity | |
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| Managerial Power and Leadership Styles | |
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| Exercise of Power | |
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| Authoritarian Leadership Style | |
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| Participatory Leadership Style | |
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| Ethical Leadership | |
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| Ethical Leadership Survey | |
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| Tips and Techniques | |
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| Virtue Ethics Survey | |
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| Servant Leadership | |
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| Best Practice in Use | |
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| Employee Feedback | |
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| A Great Place to Work | |
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| Let's Build a Building | |
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| Organization and Work Goals | |
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| Holistic Organizational Goals | |
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| Stretch Goals | |
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| Goal Setting | |
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| Stress Management | |
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| Employee Performance Appraisals | |
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| Unethical Behaviors | |
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| Living Up to the Code of Ethics Performance Appraisals | |
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| Ideal Employee Attitudes and Behaviors Performance Appraisals | |
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| Collection and Evaluation Issues | |
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| Performance Appraisal Feedback | |
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| Disciplining Work Rule Violations | |
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| Major Infractions | |
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| Minor Infractions | |
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| Forgiveness | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Engaging and Empowering Ethical Employees | |
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| Extent of Employee Engagement | |
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| Engaging Employees | |
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| Human Needs | |
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| Job Satisfaction | |
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| Organizational Justice | |
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| Unethical Bullies | |
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| Meaningful Work | |
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| Measuring Employee Engagement | |
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| Employee Empowerment | |
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| Best Practice in Use | |
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| Who to Empower? | |
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| Measuring a Manager's Empowerment Behaviors | |
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| Let's Build a Building | |
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| Empowering Through Teams | |
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| Empowering Effective Teams | |
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| Open Book Management | |
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| Tips and Techniques | |
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| Appreciative Inquiry | |
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| Daily Performance Refl ections | |
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| Empowering Through Group-Based Financial Incentives | |
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| Scanlon-Type Gainsharing Plans | |
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| Profit Sharing | |
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| Stock Option and Stock Purchase Plans | |
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| Employee Stock Option Plans (ESOPs) | |
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| Cooperatives | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Being a Good Citizen | |
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| Environmental Management | |
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| Environmental Trends and Climate Change | |
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| Environmental Trends | |
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| Climate Change | |
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| Climate Change Impacts | |
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| Environmental Organizations | |
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| Government and Market Responses | |
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| Government Regulation | |
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| International Agreements | |
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| Cap and Trade and Climate Exchanges | |
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| Other Efforts | |
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| Competitive Advantages of Being Eco-Friendly | |
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| Going Green Examples | |
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| Walmart | |
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| Green Business Parks | |
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| Going Green Actions | |
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| Tips and Techniques | |
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| Let's Build a Building | |
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| Managing the Environmental Change Process | |
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| Green Mission Statement | |
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| Green Suppliers | |
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| Best Practice in Use | |
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| Environmental Management System (EMS) | |
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| Environmental Risk Assessment | |
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| The Natural Step (TNS) Framework and Cost Reductions | |
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| Product Packaging and Design | |
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| Green Buildings | |
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| Environmental Performance Indicators and Sustainability Reporting | |
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| Carbon Offsets and Green Philanthropy | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Community Outreach and Respect | |
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| Extent of Social Responsibilities | |
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| Work-Life Balance | |
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| Business Case for Community Involvement | |
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| International Corporate Citizenship | |
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| Double Standards Problem | |
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| United Nations Global Compact Principles | |
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| Managing Stakeholders | |
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| Interpenetrating Systems Model | |
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| Multiple Stakeholder Demands | |
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| Stakeholder Dialogues | |
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| Philanthropy and Volunteerism | |
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| Let's Build a Building | |
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| What to Give | |
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| Giving Money | |
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| Giving Products or Services | |
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| Tips and Techniques | |
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| Giving Skills | |
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| Giving Job Opportunities | |
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| Social Entrepreneurship | |
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| To Whom to Give | |
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| Reactive Giving | |
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| Outsource Giving | |
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| Strategic Philanthropy | |
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| Community Involvement Management Process | |
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| Community Involvement as Employee Training | |
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| Best Practice in Use | |
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| Networking | |
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| Community Reputation Assessment | |
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| Social Performance Reporting | |
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| Summary | |
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| Key Words | |
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| Chapter Questions | |
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| In the Real World: Enron | |
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| Ancillary Materials | |
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| Notes | |
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| Index | |