Remedy Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

ISBN-10: 0470556854

ISBN-13: 9780470556856

Edition: 2010

Authors: Pascal Dennis

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Description:

A powerful business fable that shows you how to spread Lean business practices to every function of your businessPascal Dennis is a Lean business learner and practitioner who has written four books on the subject of Lean business practices. In The Remedy, he shows how Lean business practices can be expanded from manufacturing to all the other areas of your business-including design, engineering, sales, and marketing and all processes in between-and how doing so builds a more efficient organization at every level.This story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing? Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businessesIf your business is treading water-or sinking in the waves-The Remedy will show you how to put Lean processes to work in every functional area for long-term business survival and success.
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Book details

List price: $29.95
Copyright year: 2010
Publisher: John Wiley & Sons Canada, Limited
Publication date: 7/6/2010
Binding: Hardcover
Pages: 272
Size: 6.25" wide x 9.50" long x 1.25" tall
Weight: 0.990
Language: English

Acknowledgments
About the Author
Preface
Motor City Sadness
Overview of Lean fundamentals
How Lean looks different in white-collar environments vs. the factory
Waste in health care and the restaurant business
Lotus Land
The nature of big companies
Big Company Disease
Obstacles to transforming big companies
Role of the Shusa
What Have I Learned?
Lean fundamentals
Lean thinking-core mental models
Waste in business processes
Introduction to problem solving
Nature of transformation
How Will We Change Their Thinking?
Reflections on how to deepen and extend mental models
The nature of value and waste in knowledge work
Grasping the situation by going to see for yourself
Basics of System thinking
Focus and Alignment-When You're a Jet, You're a Jet
Fundamentals of strategy deployment
Defining True North, our strategic and philosophical objective
How strategy making actually works in organizations
How the New York Jets might apply strategy deployment
Cluing into Chloe
Politics in large organizations
Creating a shared vision
Strategy deployment in action
Deploying targets and tactics thorugh Catchball
A Trip to Boston to Dispel the Fog
Role of the leader
The Water Ring model
How complex systems fail-and succeed
The Four Rules-Standards, Connections, Pathways, Improvement
The Remedy to Big Company Disease
Marketing-Leaning Out the Mad Men
Marketing basics
Mental Models in marketing
Waste and value in marketing
Yamazume
Takt, flow, and pull in Marketing
Expected, Specified, and Delightful Value
Design and Engineering-Making Knowledge Flow
Mental models in Design
Value and waste in Design and Engineering
Production physics-implications for Design
Small batch learning
Taket, flow, and pull in Design
Set-based concurrent engineering
Nick Papas Falls into the Abyss
Mental models in health care
Value and waste in health care
Lean fundamentals in health care
Our health-care mess-root cause and countermeasures
The Four Capabilities
The remedy to Big Company Disease-reprise
My Beautiful Mind-Leaning Out Our Supply Chain
Mental models in supply chain
The Nash equilibrium
The importance of information flow
The Groundhog Day effect
The bullwhip effect-causes and countermeasures
What is heijunka?
Process and system kaizen
Dealers, Spielers, and Concealers
Mental models in retail
Principles of Lean provision
Provision/consumption maps
Politics in large organizations
Financial aspects of Lean
Possible effects of standard cost accounting
Lean in Human Resources
Scylla and Charybdis
Politics in large organizations
Be My Phenomena
Nature of transformation
Ethics
The cardinal virtues
Lean leadership
Glossary
References
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