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| Exercises, Practices, Exhibits, and Figures | |
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| Foreword | |
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| Preface to the New and Revised Edition | |
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| Introduction: What Is Coaching? | |
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| A Working Definition of Coaching | |
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| Distinguishing Coaching from Other Aspects of Professional Relationships | |
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| Contexts for Coaching: Four Dynamics | |
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| Introduction Summary | |
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| The Being of Coaching: Mindful Service | |
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| Placing Oneself in Service | |
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| Mindfulness and Self-Awareness | |
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| Mindfulness and the Three Levels of Experience | |
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| Attachments and Aversions | |
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| Conditioning and Habits That Block Mindfulness | |
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| Coaching Habits | |
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| Chapter Summary | |
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| Cultivating Mindfulness | |
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| Self-Observation | |
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| Practices for Cultivating Mindfulness | |
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| Coach as Learner | |
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| Accountability in Service | |
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| Chapter Summary | |
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| The Seven Voices of the Coach | |
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| Learning the Voices | |
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| The Individual Roles or Voices | |
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| The Voices and Their Aspects | |
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| Placing the Voices in Context | |
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| Chapter Summary | |
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| The Master | |
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| Maintaining Self-Awareness | |
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| Listening with Focus and Presence | |
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| Modeling Learning and Growth | |
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| Embracing the Client with Compassion and Respect | |
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| Choosing Which of the Operational Voices to Use at a Given Time | |
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| The Mindful Master | |
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| Chapter Summary | |
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| The Partner | |
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| Establishing and Honoring an Explicit Structure for the Coaching Relationship | |
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| Advocating Shared Commitment to Competency-Based Coaching Outcomes | |
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| Offering Choice Points and Making Joint Decisions About the Coaching Process | |
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| The Mindful Partner | |
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| Chapter Summary | |
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| The Investigator | |
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| Asking Questions That Shift the Client's Understanding of the Situation | |
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| Helping the Client to Articulate Desired Outcomes | |
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| Asking the Client to Generate Courses of Action | |
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| The Mindful Investigator | |
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| Chapter Summary | |
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| The Reflector | |
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| Providing Direct and Honest Feedback | |
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| Directing the Client's Attention Toward His or Her Capabilities and Potential | |
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| Encouraging Self-Observation and Reflection | |
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| The Mindful Reflector | |
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| Chapter Summary | |
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| The Teacher | |
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| Providing New Distinctions, Information, and Knowledge | |
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| Challenging and Stimulating the Client's Thinking Process | |
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| Explaining the Coaching Process, Theory, and Models Being Used | |
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| The Mindful Teacher | |
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| Chapter Summary | |
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| The Guide | |
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| Encouraging the Client to Take Some Action of the Client's Choosing | |
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| Offering Options for Action | |
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| Recommending Specific Courses of Action | |
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| The Mindful Guide | |
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| Chapter Summary | |
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| The Contractor | |
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| Establishing Clear Agreements About Actions | |
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| Exploring and Resolving Client Doubts and Hesitations | |
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| Following Up with the Client About Agreed-On Actions | |
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| The Mindful Contractor | |
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| Chapter Summary | |
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| Self-Development Strategies for the Coach | |
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| Self-Assessment Tools | |
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| Self-Observation as a Coach | |
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| Navigating the Model | |
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| Learning from Your Reflection | |
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| Reviewing Audio Recordings | |
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| Obtaining and Listening to Client Feedback | |
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| Planning Your Own Development | |
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| Chapter Summary | |
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| Coaching as a Journey Toward Mastery | |
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| About Fluidity and Intuition | |
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| Practice as Path | |
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| Selected Reading | |
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| Notes | |
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| Acknowledgments | |
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| The Author | |
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| Index | |