Key Performance Indicators Developing, Implementing, and Using Winning KPIs

ISBN-10: 0470545151

ISBN-13: 9780470545157

Edition: 2nd 2010

Authors: David Parmenter
List price: $33.99 Buy it from $5.24
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Description: The goal of this book is to help minimize the risks that working on a KPI/performance management project encompasses. It is designed for the project team, senior management, external project facilitators, and team coordinators whose role it is to steer such a project to success.The tentative contents is: (1) Introduction (2) Foundation Stones for Implementing Key Performance Indicators; (3) Developing and Using KPIs: A 12-Step Model; (4) KPI Team Resources Kit; (5) Templates for Reporting Performance Measures; (6) Consultant's Toolkit; (7) Questions and Answers; (8) Success Factors by Sector; Appendix A: Performance Measures Database; Appendix B: Useful Letters and Memos; Appendix C: Useful Surveys.

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Book details

List price: $33.99
Edition: 2nd
Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 3/5/2010
Binding: Hardcover
Pages: 320
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.298
Language: English

Preface
Acknowledgments
Introduction
Key Result Indicators
Performance and Result Indicators
Key Performance Indicators
Management Models that Have a Profound Impact on KPIs
Definitions
Notes
Foundation Stones for Implementing Key Performance Indicators
Four Foundation Stones Guiding the Development and Use of KPIs
Defining Vision, Mission, and Strategy
Note
Developing and Using KPIs: A 12-Step Model
Senior Management Team Commitment
Establishing a Winning KPI Project Team
Establishing a “Just Do It” Culture and Process
Setting Up a Holistic KPI Development Strategy
Marketing the KPI System to All Employees
Identifying Organization-Wide Critical Success Factors
Recording Performance Measures in a Database
Selecting Team-Level Performance Measures
Selecting Organizational Winning KPIs
Developing the Reporting Framework at All Levels
Facilitating the Use of Winning KPIs
Refining KPIs to Maintain Their Relevance
Notes
KPI Team Resource Kit
Using This Resource Kit
Worksheet: Senior Management Team Commitment
Worksheet; Establishing a Winning KPI Team
Worksheet: Establish a "Just Do It" Culture and Process for This Project
Worksheet: Setting Up a Holistic KPI Development Strategy
Worksheet: Marketing the KPI System to All Employees
Worksheet: Identifying Organization-wide CSFs
Worksheet: Comprehensive Recording of Measures within the Database
Worksheet: Selecting Team Performance Measures
Worksheet: Selecting Organization-wide Winning KPIs
Worksheet: Developing Display, Reporting, and Review Frameworks at All Levels
Worksheet: Facilitating the Use of KPIs
Worksheet: Refining KPIs to Maintain Their Relevance
Templates for Reporting Performance Measures
Reporting Key Result Indicators in a Dashboard to the Board
Reporting Performance Measures to Management
Reporting Performance Measures to Staff
Graph Format Examples
Notes
Facilitator's Resource Kit
Remember the Fundamentals
KPI Typical Questions and Answers
Critical Success Factors Kit
Benefits of Understanding Your Organization's CSFs
Relevant Success Factors
Identifying Organization-wide Critical Success Factors
Finding the CSFs through a Relationship Mapping Process
How I Organize the Critical Success Factor Workshop
Note
Where to Look for Your Success Factors
Letter Invite from the CEO
Success Factors Workshop Planning Checklist
Workshop Instructions
Success Factor Matrix
Brainstorming Performance Measures
Implementation Variations for Small-to-Medium Enterprises and Not-for-Profit Organizations
Small-to-Medium Enterprises
Not-for-Profit Organizations
Implementation Lessons
How to Implement Winning KPIs in 16 Weeks
Notes
Epilogue: Electronic Media Available to You
Appendix: Performance Measures Database
Index
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