Conflict Resolution at Work for Dummies

ISBN-10: 0470536438

ISBN-13: 9780470536438

Edition: 2010

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Description: Conflict Resolution at Work For Dummies provides the tools and advice leaders need to restore peace, train their colleagues to get along better with others, prevent conflicts, and maintain better productivity while boosting morale.

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Book details

List price: $23.99
Copyright year: 2010
Publisher: John Wiley & Sons Canada, Limited
Publication date: 12/30/2009
Binding: Paperback
Pages: 360
Size: 7.50" wide x 9.25" long x 1.00" tall
Weight: 1.144
Language: English

Introduction
Understanding Conflict in the Workplace
An Overview of Confl ict Resolution at Work
Understanding What People Bring to Conflict
Determining How Groups Contribute to Conflict
Practicing Self-Awareness: Understanding How Managers Foster Conflict
Knowing When to Address Conflict
Resolving a Conflict between Two or More of Your Employees
Developing a Plan and Preparing for a Meeting
Starting a Mediation Meeting and Creating a Working Agenda
Negotiating Possible Solutions to a Conflict
Offering Proposals and Crafting Agreements
Adapting a Confl ict Meeting for the Entire Team
Monitoring Agreements and Progress
Using Additional Resources to Resolve the Conflict
Keeping a Team Focused During a Conflict
Determining How Your Company Can Help
Getting Outside Experts to Facilitate Resolutions
Smoothly Handling Conflict When Youre One of the People Involved
Identifying What Both Sides Want
Asking for a Meeting to Talk about the Conflict
Sitting Down to Talk Through the Issues
Tailoring Your Approach to the Organizational Chart
The Part of Tens
Ten Things You Can Control When Youre in an Unresolved Conflict
Ten Reasons Managers Give for Not Addressing Conflict
Ten Pearls of Wisdom from Professional Mediators
Index
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