Managing Social Service Staff for Excellence Five Keys to Exceptional Supervision

ISBN-10: 0470527943
ISBN-13: 9780470527948
Edition: 2010
Authors: Nancy Summers
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Description: The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. Based on Nancy Summersrs" many years of working with troubled social service agencies, this  More...

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Book details

Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 9/21/2010
Binding: Paperback
Pages: 220
Size: 8.25" wide x 10.75" long x 0.75" tall
Weight: 1.232
Language: English

The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. Based on Nancy Summersrs" many years of working with troubled social service agencies, this book offers the tools and information professionals need to help improve the quality of care delivered by frontline, non-clinical staff to agency clients. It includes diagnostic techniques for administrators and supervisors to use in pinpointing staff problems. Filled with interviews and numerous case examples, this guide is essential to agencies and treatment centers.

Nancy Summers is Department Chair of the Human Service Program at Harrisburg Area Community College and works as a consultant training mental health professionals. Summers has been a director of public education for mental health systems throughout her years in the profession. She remains in active contact with actual case managers and staff at organizations, such as the SAMHSA, to ensure the information she presents is as current as possible. Summers has also published a book with Brooks/Cole about case management for high-risk populations.

Introduction
Key #1: Create Top-Down Support
Key #2: Connect the Employee to the Mission
Key #3: Build a Support Structure
Key #4: Be a Leader
Key #5: Promote Success
Bad Apple and Underdog Prevention
Enmeshment
Correcting a Bad Situation
Building a New Team
A Word to Administrators
Appendix
Handout: The difference between a Professional Relationship and Friendship
Sample mission statements
Ideas for Orientations
Sample Ethical Code
Customer Satisfaction Questionnaire

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