Developing Your Conflict Competence A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

Name: Developing Your Conflict Competence A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Price: 24.51 USD
Availability: InStock
ISBN: 9780470505465

ISBN-10: 047050546X

ISBN-13: 9780470505465

Edition: 3rd 2010

Authors: Craig E. Runde, Tim A. Flanagan

List price: $36.00

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Description:

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, this book shows how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.

Book details

List price: $36.00
Edition: 3rd
Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 3/12/2010
Binding: Hardcover
Pages: 288
Size: 8.00" wide x 9.40" long x 1.20" tall
Weight: 1.760
Language: English



Preface: What's a Hands-On Guide and Why Should I Be Interested?



Introduction



Cognitive Aspects of Conflict



The Emotional Side of Conflict



Engaging Conflict Constructively



Team Conflict Competence



Organizational Conflict Competence


Resources


References


The Authors


Index


About the Center for Creative Leadership