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Laws of Communication The Intersection Where Leadership Meets Employee Performance

ISBN-10: 047050336X
ISBN-13: 9780470503362
Edition: 2010
List price: $38.95
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Book details

List price: $38.95
Copyright year: 2010
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/30/2009
Binding: Paperback
Pages: 384
Size: 6.25" wide x 9.00" long x 1.00" tall
Weight: 1.144
Language: English

Dr. Richard Schuttler is an international public speaker, educator, and author. He has 20 years of diversified, domestic and international management and leadership improvement expertise within academia, federal/state governments, and Fortune 1000 environments developing strategies and implementation methods. He has mentored executives, faculty, and students from around the world in a variety of professional leadership and management settings. He is the owner of Organizational Troubleshooter, LLC (www.orgtroubleshooter.org). Dr. Schuttler served as Dean at the University of Phoenix (Business Week's 2004 #3 Hot Growing Companies) where he was responsible for the Doctor of Management in Organizational Leadership and Doctor of Business Administration degree programs that experienced tremendous growth during his five-year tenure. Richard has an extensive and proven assessment background applying the Malcolm Baldrige National Quality Awards criteria. He is a Senior Member with the American Society for Quality and has served as a judge with the International Team Excellence Award program criteria. Richard served in the U.S. Navy and retired after 23 years of honorable service. He earned his Ph.D. in Applied Management and Decision Sciences from Walden University. His research and consulting background is with quantitative and qualitative methods in multiple industries focusing on improving efficiency and effectiveness with people and process. More information on the Laws of Communication and its companion Supervisor Leadership and Communication Inventory can be found online at www.lawsofcomm.com and www.slci.ws. Richard can be reached directly via email at DrRich@slci.ws.

Foreword
Preface
Acknowledgements
Dedication
About the 21 Supplement Authors
Defining the Laws of Communication.
The Law of Communication: Correlating Performance to Communication
Supplement Chapters: Common Threads and Themes
The Significance of Communication.
Applying Spiritual Principles in Business Communication: The Key to Manifesting Organizational Goals
Schuttler's Laws of Communication: Application for Open Book Management
Lean Six Sigma and Communication: Observing the Laws of Communication
Organizational Acculturation: Fostering Inclusion in the Green Zone
Empirical Support for the Laws of Communication and Implications for Building a Successful Organization
Business Communication: Operating Within Schuttler's Stoplight Metaphor
Business Intelligence: Correlating Performance to Communication
The Domino Effect Towards Corporate Excellence
Applying the Laws of Communication.
The Laws of Communication in the Lodging Industry
The Laws of Communication as Applied to the Success and Failure of a Telecommunications Firm
The Linkage Between the Law of Communication and University Research Administration
Laws of Communication in the Healthcare Industry
Laws of Communication: Applications for the Nurse-Patient Relationship
Communication, Leadership, and Performance in an Educational Setting
Community Foundations and the Laws of Communication
The Laws of Communication in an Order Fulfillment Organization
Navigating Organizational Complexities: Laws of Communication in the Aviation Industry
A Case Study: The Fifth Discipline and the Laws of Communication
Assessing Communication in Organizations.
Evaluating the Communicative Structures and Pathways
The Red Zone: Analyzing and Assessing Hospital Leaders' Communication Failures
Malcolm Baldrige Criteria in a Clinical Laboratory Setting
Conclusion.
Communicating Effectively is a Learned Skill
References
Author's Biography

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