Dr. Richard Schuttler is an international public speaker, educator, and author. He has 20 years of diversified, domestic and international management and leadership improvement expertise within academia, federal/state governments, and Fortune 1000 environments developing strategies and implementation methods. He has mentored executives, faculty, and students from around the world in a variety of professional leadership and management settings. He is the owner of Organizational Troubleshooter, LLC (www.orgtroubleshooter.org). Dr. Schuttler served as Dean at the University of Phoenix (Business Week's 2004 #3 Hot Growing Companies) where he was responsible for the Doctor of Management in… Organizational Leadership and Doctor of Business Administration degree programs that experienced tremendous growth during his five-year tenure. Richard has an extensive and proven assessment background applying the Malcolm Baldrige National Quality Awards criteria. He is a Senior Member with the American Society for Quality and has served as a judge with the International Team Excellence Award program criteria. Richard served in the U.S. Navy and retired after 23 years of honorable service. He earned his Ph.D. in Applied Management and Decision Sciences from Walden University. His research and consulting background is with quantitative and qualitative methods in multiple industries focusing on improving efficiency and effectiveness with people and process. More information on the Laws of Communication and its companion Supervisor Leadership and Communication Inventory can be found online at www.lawsofcomm.com and www.slci.ws. Richard can be reached directly via email at DrRich@slci.ws.