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Acknowledgments | |
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�Or a Tornado or Earthquake Drill | |
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A Brief History of Crisis Intervention | |
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History of Crisis on College Campuses | |
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The Contemporary College Scene | |
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Summary | |
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References | |
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Boilerplate: The Basics of Crisis Intervention | |
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Transcrisis States | |
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Universality and Idiosyncrasy | |
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Theories of Crisis and Crisis Intervention | |
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Applied Crisis Domains | |
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Crisis Intervention Models | |
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Universal Versus a Focused View of Diversity/Multiculturalism | |
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Culturally Biased Assumptions | |
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The Environment's Impact on Cultural Development | |
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Culturally Effective Helping | |
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Summary | |
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References | |
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Herding Cats: Organizing a Crisis Response | |
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Crisis Planning Primer: Common Terms | |
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Current State of Crisis Management Planning in Higher Education | |
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Building Blocks for Crisis Management Plans | |
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Three Cs of Crisis Management Planning | |
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Summary | |
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References | |
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Duller Than Dirt�More Valuable Than Gold: Policies and Procedures | |
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Policy Development | |
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Drafting Policy | |
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Review of Policy Drafts | |
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Basic Risk Management Recommendations | |
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Summary | |
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References | |
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Appendix: Sample Threats Policy | |
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The Best of Times and the Worst of Times: The Tale of Two Laws | |
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Tarasoff and Its Impact on Policy | |
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Virginia Tech Inspector General Report: Going Beyond Tarasoff | |
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Virginia Tech Counseling Center Actions Taken | |
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Virginia Tech Follow-Up System | |
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Summary | |
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References | |
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Reality Check: Entry into the System | |
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Consulting | |
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Practice | |
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Case Study: Central University | |
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Summary | |
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References | |
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Appendix: Case Study: Crisis at Central University | |
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What You See Is What You Get�or Maybe Not: Assessment of the System | |
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Chronosystem System | |
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Organizational Factors Affected by a Crisis | |
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Timeline for Assessment | |
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Assessment Procedures | |
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Methods for Assessment | |
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Summary | |
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References | |
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No Rest for the Weary: System Recovery After a Crisis | |
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Eight-Step Model for Organizations | |
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Using the Eight-Step Model | |
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Nine Intervention Strategies | |
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Summary | |
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References | |
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Not Buying a Pig in a Poke | |
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Understanding Threats | |
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Triage Assessment Scale for Students in Learning Environments (TASSLE) | |
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Threat Assessment Teams | |
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Summary | |
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References | |
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Basic Training | |
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The Eight-Step Model of Crisis Intervention in College Environments (Individuals) | |
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Moving on the Directive, Collaborative, Nondirective Continuum | |
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Tools of the Trade | |
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Don'ts | |
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Basic Strategies of Crisis Intervention | |
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Listening and Responding in Crisis Intervention | |
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Facilitative Listening in Crisis Intervention | |
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Acting in Crisis Intervention: Staying Safe | |
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Stages of Intervention | |
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Rules of the Road | |
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Summary | |
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References | |
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One Day at a Time: Survivorship in the Aftermath | |
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Survivorship | |
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Remembrance Services | |
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Memorials | |
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Survivor Recovery | |
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Summary | |
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References | |
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Leadership Checklist: Preparing Your Campus for Crisis | |
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Make Crisis Planning a Leadership Imperative | |
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Ensure Understanding of FERPA, HIPAA, and OSHA | |
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Develop a Crisis Management Plan | |
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Make the Budget Available | |
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Insist on Multiple Copies of Disaster Plans and Infrastructure Drawings | |
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Ensure Comprehensive Assessment of Each Critical Incident | |
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Ensure Proper Communication and Dissemination of Information | |
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Ensure the Accuracy of Your Student Contact Information | |
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Communicate and Partner with Outside Agencies | |
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Require Regular Crisis Training and Situational Exercises | |
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Be Prepared to Take the Lead and Use Different Methods | |
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Seek Counsel on Risk-Management Recommendations | |
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Develop a Comprehensive Recovery Plan | |
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Be Prepared to Utilize Recovery to Achieve Long-Term Goals | |
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Determine Alternatives to Minimize Enrollment Loss | |
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Identify Resources on Your Campus | |
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Remember: People First! | |
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Author Index | |
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Subject Index | |