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| Foreword | |
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| Preface | |
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| About the Web Site | |
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| Acknowledgments | |
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| Background | |
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| Human Nature and Unethical Behavior in Organizations | |
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| Daily Occurrence of Ethical Dilemmas | |
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| Competitive Advantages of Ethical Organizations | |
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| Managing Morally Imperfect People | |
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| What Is the Extent of Unethical Behaviors at Work? | |
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| What Types of Organizations and Operational Areas Have Ethical Problems? | |
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| Why Do Good People Behave Unethically? | |
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| What Are the Costs of Unethical Behaviors? | |
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| What Is Human Nature? | |
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| Summary | |
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| Notes | |
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| The Ethical Foundation of Capitalism and the Optimal Ethics Systems Model | |
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| Adam Smith's Capitalism and Business Ethics | |
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| Federal Sentencing Guidelines | |
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| The Optimal Ethics Systems Model | |
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| Summary | |
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| Notes | |
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| Getting Everyone on Board | |
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| Hiring Ethical People | |
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| The Five-Step Ethics Job Screen Process | |
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| Summary | |
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| Notes | |
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| Codes of Ethics and Codes of Conduct | |
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| Difference Between a Code of Ethics and a Code of Conduct | |
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| Importance of Code Expectations and Awareness | |
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| Prevalence of Codes of Ethics and Conduct | |
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| Code of Ethics Content | |
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| Code of Conduct Content | |
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| Effective Codes | |
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| Annual Code of Ethics Assessment | |
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| Summary | |
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| Notes | |
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| Ethical Decision-Making Framework | |
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| Rotary International's Four-Way Test | |
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| Raytheon's Ethics Quick Test | |
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| The Ethics Decision-Making Framework | |
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| The Five Ethical Theories | |
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| Persuading Others | |
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| Ten "Ethical Hazard Approaching" Signs | |
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| Summary | |
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| Notes | |
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| Ethics Training | |
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| Extent of Ethics Training | |
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| Who to Train | |
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| Web-Based Ethics Training | |
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| Facilitating an Ethics Discussion | |
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| Ethics Training Options | |
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| Assessing the Ethics Training Workshops | |
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| Summary | |
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| Notes | |
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| Respecting Employee Diversity | |
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| Competitive Advantages of Diversity Management | |
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| Four Layers of Diversity | |
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| Implementing a Diversity Initiative | |
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| Best Operational Practices for Managing Diversity | |
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| Diversity Training Problems and Solutions | |
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| Diversity Discussion Guidelines | |
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| Diversity Training Exercises | |
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| Summary | |
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| Notes | |
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| Daily Internal Operations | |
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| Ethics Reporting Systems | |
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| Undesirable Employee Reactions to Ethical Issues | |
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| Ethics & Compliance Officer (ECO) | |
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| Ombudsman | |
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| Assist Lines | |
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| Whistleblowing | |
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| Summary | |
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| Notes | |
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| Ethical Leadership, Work Goals, and Performance Appraisals | |
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| Managers as Ethical Role Models | |
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| Great Place to Work� Dimensions | |
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| Virtues and Leadership Practices | |
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| Work Goals | |
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| Performance Appraisals | |
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| Collection and Evaluation Issues | |
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| Performance Appraisal Feedback | |
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| Disciplining Work Rule Violations | |
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| Forgiveness | |
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| Summary | |
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| Notes | |
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| Empowering Ethical Employees | |
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| Go-Getters, Fence-Sitters, and Adversarials | |
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| Effective Teams | |
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| Systematic Team Problem-Solving Process | |
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| Connecting Employees to the Mission-Appreciative Inquiry | |
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| Daily Performance Reflections | |
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| Scanlon-Type Gainsharing Plans | |
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| Open Book Management | |
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| Profit Sharing | |
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| Stock Options | |
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| Employee Stock Option Plans (ESOPs) | |
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| Cooperatives | |
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| Summary | |
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| Notes | |
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| Being a Good Citizen | |
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| Environmental Management | |
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| Competitive Advantages of Being Eco-Friendly | |
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| Managing the Environmental Change Process | |
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| Environmental Management System (EMS) | |
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| Environmental Risk Assessment | |
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| The Natural Step (TNS) Framework and Cost Reductions | |
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| Product Packaging and Design | |
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| Green Buildings | |
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| Environmental Performance Indicators | |
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| Sustainability Reporting | |
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| Summary | |
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| Notes | |
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| Community Outreach and Respect | |
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| Business Case for Community Involvement | |
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| What to Give | |
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| Giving to Whom? | |
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| Team Building and Project Management Training Opportunities | |
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| Community Involvement Management Process | |
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| Community Reputation Assessment | |
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| Social Performance Reporting | |
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| Summary | |
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| Notes | |
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| Index | |