Business Continuity Management Building an Effective Incident Management Plan

ISBN-10: 0470430346

ISBN-13: 9780470430347

Edition: 2009

Authors: Michael Blyth, Blyth
List price: $75.00
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Description: This book is designed to help companies provide usable policies and plans to enable any staff member or manager to understand how to initially manage a broad array of problems at the outset of a crisis event, as they wait until specialist help arrives, regardless of their background and area of expertise. It provides a sensible and clear background on both common and unique problems a company may face, what information is required to better define and manage the problem, as well as guidelines on how to initially respond to safeguard both the company and employees. It reduces the impact of a crisis event during the period that specialist help is being mobilized, and where the greatest effects of the problem will invariably occur.

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Book details

List price: $75.00
Copyright year: 2009
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/6/2009
Binding: Hardcover
Pages: 384
Size: 7.25" wide x 10.25" long x 1.25" tall
Weight: 1.804
Language: English

Michael Dahl is the prolific author of the bestselling Goodnight Baseball picture book and more than 200 other books for children and young adults. He has won the AEP Distinguished Achievement Award three times for his nonfiction, a Teacher's Choice award from Learning magazine, and a Seal of Excellence from the Creative Child Awards. And he has won awards for his board books for the earliest learners, Duck Goes Potty and Bear Says "Thank You!" Dahl has written and edited numerous graphic novels for younger readers, authored the Library of Doom adventure series, the Dragonblood books, Trollhunters, and the Hocus Pocus Hotel mystery/comedy series. Dahl has spoken at schools, libraries, and conferences across the US and the UK, including ALA, AASL, IRA, and Renaissance Learning. He currently lives in Minneapolis, Minnesota in a haunted house.

Business Continuity Management Plan
The Value
Common Failings
Business Continuity Goals
Defining a Crisis
Mapping Risks
Critical Dependencies
Tactical Risk Evaluations
Determining Risk Tolerances
Incident Response versus Crisis Management
Stages of Incident Management and Crisis Response
Understanding Risk
Immediate Response and Impact Levels
Risk Management
Response Trigger Points
Decision and Authority Matrixes
Business Continuity Management Plans
Resourcing
Structure of a Business Continuity Management Plan
Design and Development
Integrated and Compartmentalized Policies
Reporting and Record Keeping
Implementing the Business Continuity Management Plan
The Communications Plan
Organizational Interface Plans
Medical Response and Repatriation Plan
Public Relations Plan
Resource and Procurement Management Plans
Project Initiation Plans
Business Recovery Plans
Post Incident Reviews
Summary
Incident Management Plan
Incident Management Versus Crisis Response
Principles Of Incident Management
IMP Risk or Threat Overview
Objectives of the IMP
Incident Management Sequence
Crisis Management Flow
Incident Management Sequencing
Incident Management Stages
Macro and Micro Crises
Understanding the IMP Needs
IMP Design And Implementation
Design and Development
Reviewing and Testing
Adjustment and Implementation
IMP Policies And Procedures
Information Security
Resourcing The IMP
The Incident Management Plan
IMP Policies and Instructions
IMP Cover Letter
Immediate Resource Mapping
IMP Communications and Tactical Resource Plan
Initial Verbal Reporting
IMP Decision and Authority Matrix
IMP Alert States and Trigger Response Plans
Alert Notification Systems
IMP Information Capture Reports
IMP Crisis Response Guidelines
Destruction Plans
IMP Risk Assessments
Summary
Crisis Management Structures
Interorganizational Management
Accessing and Managing Data
Supporting Agencies
Response Build-Ups
Crisis Management Structures
Corporate Crisis Response Team
Country Crisis Response Team
Program Incident Response Team
Project Incident Response Team
Special Response Teams
Composition Of Crisis Response Teams
Crisis Management Team Commander
Crisis Team Coordinator
Physical and Risk Security Manager
Technical Security Manager
Special Response Team Leader
Administration Manager
Intelligence or Information Officer
Liaison Officer
Communications Manager
Public Relations Officer
Legal Counsel
Human Resources
Health and Safety
Stress Trauma Advisor
Reception Team Manager
Finance Officer
Investor Relations
Incident Management Structures
Crisis Control Center
Monitoring Crisis Management Programs
Summary
Scope of Risk
Security and Safety Awareness
Crisis Management Training
Stages of Disasters
Man-Made Risks
Espionage or Information Security Breach
Kidnap and Ransom
Hostage Situations
Monkey Wrenching (Domestic Terrorism)
Power Blackouts
Road Traffic Accidents
Complaints
Mugging or Robbery
Missing Persons
Civil Unrest
Arrest and Detention
Pending Detention and Exit Denial
Loss of Sensitive or High Value Equipment
Unexploded Ordnance and Mines
Indirect and Direct Fire Attacks
Suspect Calls
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