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| List of Tables, Exhibits, and Figures | |
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| Contents of theWebsite | |
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| Acknowledgments | |
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| Introduction | |
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| Assessing Needs | |
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| Learning Outcomes | |
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| Understanding the Needs Assessment Process | |
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| Needs-Assessment Process | |
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| How to Conduct a Needs Assessment | |
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| Developing an Action Plan | |
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| Assessing Participants Knowledge, Attitudes, Skills | |
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| Key Points | |
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| Understanding | |
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| Adult Learners | |
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| Learning Outcomes | |
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| AndragogicalVersus Pedagogical Model | |
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| Understanding How andWhy People Learn | |
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| Learning Styles | |
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| Application of Learning Principles | |
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| Key Points | |
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| Training Styles | |
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| Learning Outcomes | |
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| Trainer Characteristics and Competencies | |
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| Training Style | |
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| Increasing Effectiveness | |
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| Learner-CenteredVersus Information-Centered | |
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| Key Elements of a Trainer's Style | |
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| Key Points | |
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| UnderstandingToday's Learner | |
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| Learning Outcomes | |
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| The Changing Training Environment | |
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| Self-Awareness | |
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| Diversity Issues | |
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| Key Points | |
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| Writing Instructional Objectives | |
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| Learning Outcomes | |
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| What Are Learning Objectives? | |
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| Writing Learning Objectives | |
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| Key Points | |
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| Writing an Instructional Plan | |
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| Learning Outcomes | |
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| Design Philosophy | |
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| Time Needed to Develop a Training Program | |
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| Cost Considerations | |
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| Major Components of Design | |
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| Creating a Design Matrix | |
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| Purpose of an Instructional Plan | |
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| Components of an Instructional Plan | |
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| Instructional Methods | |
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| Developing Materials | |
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| Key Points | |
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| Selecting,Designing, and Developing | |
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| Active-Training Methods | |
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| Learning Outcomes | |
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| The Case for Active Training | |
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| Cooperative Learning | |
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| Creating an Active-Learning Environment | |
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| Designing Active-Training Activities | |
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| Common Methods and Materials | |
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| Experiential Learning Activities | |
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| Action Learning | |
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| Key Points | |
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| DeliveringTraining | |
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| Learning Outcomes | |
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| Creating a Positive Learning Environment | |
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| Experiential and Active-Training Techniques | |
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| Tips for Using Specific Methods | |
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| Improving Platform Presence | |
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| Key Points | |
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| UsingVisualAids | |
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| Learning Outcomes | |
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| Retention Rate inVisual Learning | |
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| Why UseVisual Aids? | |
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| Guidelines for UsingVisual Aids | |
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| Other Commonly UsedVisual Aids | |
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| Key Points | |
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| Distance Learning | |
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| Learning Outcomes | |
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| Workplace Trends | |
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| Advantages Benefits of Distance Learning | |
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| Disadvantages Drawbacks to Distance Learning | |
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| Types of Distance Learning | |
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| Guidelines for Designing Distance Learning | |
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| Designing and Developing Activities | |
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| Delivering Content and Activities | |
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| Blended Learning | |
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| Key Points | |
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| Working with Groups | |
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| Learning Outcomes | |
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| The Trainer as Facilitator | |
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| Ways to Encourage Participation | |
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| The Art of Questioning | |
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| Responding to Questions | |
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| Scaling theWall of Resistance | |
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| Problem Situations | |
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| Key Points | |
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| Using Creativity | |
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| Learning Outcomes | |
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| Creativity with Small Groups | |
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| Props and Other Theatrical Techniques | |