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| Figures, Charts, Exercises, and Worksheets | |
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| Acknowledgments | |
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| Preface: A Note from the Authors | |
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| Introduction: Why Coaching Now? | |
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| What Coaching Can Bring to Your Role | |
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| What a Coaching Manager Does Differently | |
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| Using the Coaching Approach to Manage Others | |
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| What Coaching Is Not | |
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| How Coaching Differs from Other Ways of Developing Staff | |
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| Opportunities to Coach | |
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| The Approach We'll Be Using | |
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| Foundational Coaching Skills | |
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| Listening | |
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| Inquiring (the Skill of Inquiry) | |
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| Giving Feedback | |
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| Sharing | |
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| The Coaching Framework | |
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| The Framework: Short Version | |
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| Clarify the Focus: Get to the Point | |
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| Identify the Goal: Know Where the Conversation Is Heading | |
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| Develop Solutions: Identify What's Needed to Get from A to B | |
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| Create Accountability: Call Forth Commitment and Ownership | |
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| Put It All Together | |
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| The Coaching Mind-Set | |
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| Believing in Others | |
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| Managing Needs | |
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| Earning Trust and Showing Respect | |
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| Staying Connected | |
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| A Word About Confidentiality | |
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| Knowing When to Use a Coaching Approach | |
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| Providing Coaching for the Different Stages of Learning | |
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| Coaching When the Manager Sets the Focus | |
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| What to Do When Coaching Is Not Working | |
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| More Opportunities to Coach | |
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| Coaching in the Nonprofit Workplace | |
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| Coaching Up, Down, and Across the Organization | |
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| Coaching and Self-Management | |
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| Coaching in Difficult Situations | |
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| Coaching Top Performers | |
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| What's Next: Developing a Coaching Culture in Your Organization | |
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| What Is a Coaching Culture, and Why Bother with It? | |
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| Factors to Consider in Creating a Coaching Culture | |
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| Conclusion | |
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| Coaching Manager Self-Assessment | |
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| Questions, Questions, and More Questions | |
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| Practicing Culturally Aware Coaching | |
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| Additional Information | |
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| References | |
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| Index | |
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| About the Authors | |
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| CompassPoint Nonprofit Services | |