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| Introduction to Operations Management | |
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| What Is Operations Management? | |
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| Differences between Manufacturing and Service Organizations | |
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| Operations Management Decisions | |
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| Plan of This Book | |
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| Historical Development | |
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| Toda's OM Environment | |
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| Operations Management in Practice | |
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| Operations Strategy and Competitiveness | |
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| The Role of Operations Strategy | |
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| Developing a Business Strategy | |
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| Developing an Operations Strategy | |
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| Strategic Role of Technology | |
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| Productivity | |
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| Product Design and Process Selection | |
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| Product Design | |
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| The Product Design Process | |
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| Factors Impacting Product Design | |
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| Process Selection | |
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| Designing Processes | |
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| Process Performance Metrics | |
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| Linking Product Design and Process Selection | |
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| Technology Decisions | |
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| Designing Services | |
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| Supply Chain Management | |
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| What Is a Supply Chain? | |
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| Components of a Supply Chain for a Manufacturer | |
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| The Bullwhip Effect | |
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| Supply Chains for Service Organizations | |
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| Major Issues Affecting Supply Chain Management | |
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| The Role of Purchasing | |
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| Sourcing Issues | |
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| Supply Chain Distribution | |
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| Implementing Supply Chain Management | |
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| Supply Chain Performance Metrics | |
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| Trends in Supply Chain Management | |
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| Total Quality Management | |
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| Defining Quality | |
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| Cost of Quality | |
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| The Evolution of Total Quality Management (TQM) | |
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| The Philosophy of TQM | |
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| Quality Awards and Standards | |
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| Why TQM Efforts Fail | |
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| Statistical Quality Control | |
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| What Is Statistical Quality Control? | |
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| Sources of Variation: Common and Assignable Causes | |
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| Descriptive Statistics | |
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| Statistical Process Control Methods | |
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| Control Charts for Variables | |
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| Control Charts for Attributes | |
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| Process Capability | |
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| Six Sigma Quality | |
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| Acceptance Sampling | |
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| Implication for Managers | |
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| Statistical Quality Control in Services | |
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| Just-in-Time and Lean Systems | |
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| The Philosophy of JIT | |
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| Elements of JIT | |
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| Just-in-time Manufacturing | |
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| Total Quality Management | |
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| Respect for People | |
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| Benefits for JIT | |
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| Implementing JIT | |
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| JIT in Services | |
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| Forecasting | |
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| Principles of Forecasting | |
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| Steps in the Forecasting Process | |
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| Types of Forecasting Methods | |
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| Time Series Models | |
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| Causal Models | |
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| Measuring Forecast Accuracy | |
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| Selecting the Right Forecasting Model | |
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| Forecasting Software | |
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| Focus Forecasting | |
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| Combining Forecasts | |
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| Collaborative Planning, Forecasting, and Replenishment (CPER) | |
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| Capacity Planning and Facility Location | |
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| Capacity Planning | |
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| Making Capacity Planning Decisions | |
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| Decision Trees | |
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| Location Analysis | |
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| Making Location Decisions | |
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| Facility Layout | |
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| What Is Layout Planning? | |
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| Types of Layouts | |
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| Designing Process Layouts | |
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| Special Cases of Process Layouts | |
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| Group Technology (Cell) Layouts | |
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| Work System Design | |
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| Designing a Work System | |
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| Job Design | |
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| Methods Analysis | |
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| The Work Environment | |
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| Work Measurement | |
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| Setting Standard Times | |
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| Compensation | |
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| Learning Curves | |
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| Independent Demand | |
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| Inventory Management | |
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| Types of Inventory | |
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| How Companies Use Their Inventory | |
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| Objectives of Inventory Management | |
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| Relevant Inventory Costs | |
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| ABC Inventory Record Accuracy | |
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| Inventory in Service Organizations | |
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| Determining Order Quantities | |
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| Mathematical Models for Determining Order Quantity | |
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| Why Companies Don;t Always Use the Optimal Order Quantity | |
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| Justifying Smaller Order Quantities | |
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| Determining Safety Stock Levels | |
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| Periodic Review System | |
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| The Single-Period Inventory Model | |
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| Aggregate Planning | |
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| The Role of Aggregate Planning | |
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| Types of Aggregate Plans | |
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| Aggregate Planning Options | |
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| Evaluating the Current Situation | |
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| Developing the Aggregate Plan | |
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| Resource Planning | |
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| Enterprise Resource Planning | |
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| The Evolution of ERP | |
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| The Benefits of ERP | |
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| The Cost of ERP Systems | |
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| Material Planning Systems | |
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| An overview of MRP | |
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| Types of Demand | |
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| Objectives of MRP | |
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| MRP Inputs | |
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| The MRP Explosion Process | |
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| Action Notices | |
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| Comparison of Lot Size Rules | |
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| The Role of Capacity Requirements Planning (CRP) | |
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| Scheduling | |
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| Scheduling Operations | |
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| High-Volume Operations | |
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| Low-Volume Operations | |
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| Scheduling Work | |
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| How to Sequence Jobs | |
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| Measuring Performance | |
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| Comparing Priority Rules | |
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| Sequencing Jobs through Two Work Centers | |
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| Scheduling Bottlenecks | |
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| Theory of Constraints | |
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| Scheduling for Service Organizations | |
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| Developing a Workforce Schedule | |
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| Project Management | |
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| Project Life Cycle | |
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| Network Planning Techniques | |
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| Estimating the Probability of Completion Dates | |
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| Reducing Project Completion Time | |
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| The Critical Chain Approach | |
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| Solutions to Odd-Numbered Problems | |
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| The Standard Normal Distribution | |
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| P-Chart | |
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| Company Index | |
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| Subject Index | |
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| Spreadsheet Modeling: An Introduction | |
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| Introduction to Optimization | |
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| Waiting Line Models | |
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| Master Scheduling and Rough-Cut Capacity Planning | |