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| IT in the Organization | |
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| IT Supports Organizational Performance in Turbulent Business Environments | |
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| Toyota Scion�s Innovative Advertising Strategies | |
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| Doing Business in the Digital Economy | |
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| Information Systems and Information Technology | |
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| Business Performance Management, Business Pressures, Organizational Responses, and IT Support | |
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| Strategy for Competitive Advantage and IT Support | |
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| Social Computing and Networking and Virtual Worlds | |
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| Why Should You Learn About Information Technology? | |
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| Plan of the Book | |
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| Managerial Issues | |
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| Minicase: Dartmouth College Goes Wireless | |
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| Information Technologies: Concepts, Types, and IT Support | |
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| Mary Kay�s IT Systems | |
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| Information Systems: Concepts and Definitions | |
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| Classification and Types of Information Systems | |
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| How IT Supports People | |
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| How IT Supports Supply Chains and Business Processes | |
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| Information Systems Infrastructure, Architecture, and Emerging Computing Environments | |
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| Innovative and Futuristic Information Systems | |
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| Managerial Issues | |
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| Minicase: Airbus Improves Productivity with RFID | |
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| Case Building an E-Business at FedEx Corporation | |
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| Data and IT Infrastructure | |
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| Managing Data to Improve Business Performance | |
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| Applebee�s International Learns and Earns from Its Data | |
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| Data, Master Data, and Document Management | |
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| File Management Systems | |
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| Databases and Database Management Systems | |
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| Data Warehouses, Data Marts, and Data Centers | |
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| Enterprise Content Management | |
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| Managerial Issues | |
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| Minicase: Pushing Corporate Data to Employees� Facebook Pages | |
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| Networks and Collaboration as Business Solutions | |
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| Networked Devices and a Collaboration Portal Tackle Super Bowl Logistics | |
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| Enterprise Networks, Connectivity, and Trends | |
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| Network Management and Collaboration Technology | |
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| Wireless, Enterprise Mobility, and IP Telephony | |
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| Discovery, Search, and Customized Delivery | |
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| Collaboration and Web-based Meetings | |
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| Social, Legal, and Ethical Issues | |
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| Managerial Issues | |
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| Minicase: Wikis, Blogs, and Chats Support Collaboration at DrKW | |
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| Securing the Enterprise and Business Continuity | |
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| $55 Million Data Breach at ChoicePoint | |
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| Data and Enterprise Security Incidents | |
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| IS Vulnerabilities and Threats | |
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| Fraud and Computer-Mediated Crimes | |
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| IT Security Management Practices | |
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| Network Security | |
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| Internal Control and Compliance Management | |
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| Business Continuity and Disaster Recovery Planning | |
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| Auditing and Risk Management | |
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| Managerial Issues | |
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| Minicase: NEC�s Weak Internal Controls Contribute to Nasdaq Delisting | |
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| Case Cisco Systems in the Business of Helping Customers Transform Their Businesses | |
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| The Web Revolution | |
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| E-Business and E-Commerce | |
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| Dell Is Using E-Commerce for Success | |
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| Overview of E-Business and E-Commerce | |
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| Major EC Mechanisms | |
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| Business-to-Consumer Applications | |
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| Business-to-Business Applications | |
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| Major Models of E-Business: From E-Government to C2C | |
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| E-Commerce Support Services: Payment and Order Fulfillment | |
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| Ethical and Legal Issues in E-Business | |
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| Managerial Issues | |
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| Minicase: Stormhoek Vineyards Excels with Web 2.0 Tools | |
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| Mobile Commerce | |
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| Food Lion Excels with Wireless Innovations | |
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| Overview of Mobile Computing and Commerce | |
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| Mobile Applications in Financial Services | |
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| Mobile Shopping, Advertising, and Content-Providing | |
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| Mobile Enterprise and Interbusiness Applications | |
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| Mobile Consumer Services and Entertainment | |
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| Location-Based Services and Commerce | |
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| Pervasive Computing, Content Awareness, and RFID | |
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| Managerial Issues | |
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| Minicase: Hertz Goes Wireless | |
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| Social Networks in the Web 2.0 Environment | |
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| Wikipedia and Its Problems of Content Quality and Privacy Protection | |
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| The Web 2.0 Revolution, Social Media, and Industry Disruptors | |
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| Virtual Communities and Virtual Worlds | |
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| Online Social Networking: Basics and Examples | |
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| Major Social Network Services: From Facebook to Flickr | |
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| Business (Enterprise) Social Networks | |
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| Commercial Aspects of Web 2.0 Applications and Social Networks | |
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| The Future: Web 3.0 | |
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| Managerial Issues | |
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| Minicase: Web 2.0 Applications at Eastern Mountain Sports | |
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| Case Google Is Changing Everything | |
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| Organizational Applications | |
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| Transaction Processing, Functional Applications, and Integration | |
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| Wireless Inventory Management System at Dartmouth-Hitchcock Medical Center | |
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| Functional Information Systems and Transaction Processing Systems | |
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| Managing Production/Operations and Logistics | |
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| Managing Marketing and Sales Systems | |
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| Managing Accounting and Finance Systems | |
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| Managing Human Resources Systems | |
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| Integrating Functional Information Systems | |
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| Managerial Issues | |
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| Minicase: Dollar General Uses Integrated Software | |
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| Enterprise Systems: Supply Chains, ERP, CRM, and KM | |
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| ChevronTexaco Modernized Its Supply Chain with IT | |
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| Essentials of Enterprise Systems and Supply Chains | |
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| Supply Chain Management and Its Business Value | |
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| Enterprise Resource Planning (ERP) Systems | |
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| Customer Relationship Management (CRM) | |
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| Knowledge Management and IT | |
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| Managerial Issues | |
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| Minicase: ERP Helps Productivity at Northern Digital Inc | |
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| Interorganizational, Large-Scale, and Global Information Systems | |
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| Boeing�s Global Supply Chain for the Dreamliner 787 | |
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| Interorganizational Activities and Order Fulfillment | |
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| Interorganizational Information Systems and Large-Scale Information Systems | |
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| Global Information Systems | |
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| Facilitating IOS and Global Systems: From Demand-Driven Networks to RFID | |
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| Interorganizational Information Integration and Connectivity | |
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| Partner Relationship Management and Collaborative Commerce | |
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| Managerial Issues | |
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| Minicase: How Volkswagen Runs Its Supply Chain in Brazil | |
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| Case How Wal-Mart Is Driven by IT | |
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| Decision Making and Strategy. | |
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| Business Intelligence and Decision Support Systems | |
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| BudNet: Anheuser-Busch�s Intelligence Tool | |
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| The Need for Business Intelligence (BI) | |
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| BI Architecture, Reporting, and Performance Management | |
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| Data, Text, and Web Mining and BI Search | |
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| Managers and Decision-Making Processes | |
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| Decision Support Systems | |
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| Automated Decision Support (ADS) | |
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| Managerial Issues | |
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| Minicase: Lexmark International Improves Operations with BI | |
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| IT Strategy and Planning | |
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| IT Strategic Alignment at Kimberly-Clark: The Innovation Design Studio | |
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| Alignment of Business and IT Strategies | |
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| IT Strategy Initiation | |
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| IT Strategic Planning | |
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| Outsourcing, Offshore Outsourcing, and IT | |
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| as a Subsidy | |
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| Managerial Issues | |
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| Minicase: The Second Life Strategy of American Apparel | |
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| Managing IT Projects, Process Improvement, and Organizational Change | |
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| Con-way, Inc. Implements Innovative Technology and Wins Nationwide Recognition | |
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| Adopting IT Projects | |
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| Implementing IT Projects | |
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| Business Process Management | |
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| Change Management and Organizational Transformation | |
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| Managerial Issues | |
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| Minicase: Raising Awareness and Recruiting Early Adopters for Dspace at MIT | |
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| Impact of IT on Enterprises, Users, and the Environment | |
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| High-Performance Green Computing at Nanoscale Center | |
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| New and Accelerating Trends in IT | |
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| Current Perspectives on the Enterprise Web 2.0 | |
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| Operating Greener Businesses and Eco-Friendly Data Centers | |
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| Impacts of Too Much Information and Connectivity | |
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| Managerial Issues | |
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| Minicase: Wireless Mesh Networking Adds Real-time Monitoring to the Plant Floor | |
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| Case Toyota�s Commitment to Innovation and Improvement Pays Off | |
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| Online Part VI. Implementing and Managing IT. | |
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| Acquiring and Developing Business Applications and Infrastructure | |
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| Flickr�s Application Development 2.0 Model | |
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| The Framework of IT Application Acquisition | |
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| Identifying, Justifying, and Planning IT Systems Applications (Step 1) | |
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| Acquiring IT Applications: Available Options (Step 3) | |
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| Selecting an Acquisition Approach and Other Implementation Issues | |
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| Connecting to Databases, Enterprise Systems, and Business Partners: Integration (Step 4) | |
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| Business Process Redesign | |
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| Managerial Issues | |
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| Minicase: Web Services Give Merrill�s Legacy Systems New Life in the Web World | |
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| Information Technology Economics | |
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| Justifying Investment in IT and EC at California State Automobile Association | |
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| Technology and Economic Trends and the Productivity Paradox | |
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| Evaluating IT Investments: Needs, Benefits, Issues, and Traditional Methods | |
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| Advanced Methods for Justifying IT Investment and Using IT Metrics | |
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| Examples of IT Project Justification | |
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| Economic Aspects of IT and Web-Based Systems | |
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| Managerial Issues | |
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| Minicase: Justifying IT Investment in the State of Iowa | |
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| Glossary | |
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| Company Index | |
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| Name Index | |
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| Subject Index | |
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| Online Tutorials.* | |
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| T1 Supply Chain Management and Build-to-Order Systems | |
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| T2 Organizational Strategy and Porter Models | |
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| T3 Ethics in Information Technology Management | |
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| T4 Business Intelligence | |
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| T5 Knowledge Management | |
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| T6 Electronic Data Interchange, Extranet, XML, and Web Services | |
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| Online Technology Guides.* | |
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| TG1 Hardware | |
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| TG2 Software | |
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| TG3 Data and Databases | |
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| TG4 Telecommunications | |
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| TG5 A Technical View of Systems Analysis and Design | |
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| *Part VI, the Technology Guides, and the Tutorials can be accessed online at <a>www.wiley.com/college/turban</a> | |